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“Every time I go there the UPS people are always very helpful. When I had trouble loading my return info on my phone, the lady was kind enough to help me and made suggestions on how to make bringing up my return info easier. This is the only UPS that I use and I suggest that to others needing UPS.”
“The agent appeared very knowledgeable about packing items and conveyed confidence to me that made me feel good about my object arriving without any problems. I usually pack my own packages and this was my first time taking advantage of this service because i wasn’t confident that I could do a good job with this package. My daughter called to thank me for the gift and was extremely impressed by how well it was packed!”
“Friendly, knowledgeable, efficient, and reliable! This store is a gem when you’re in a tight spot with shipping. I appreciate being able to review all options for shipping then picking which one is best for me.”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“Shannon is incredible! I frequently have to ship products via this UPS store for my job, and she makes it so easy. All of the staff are very good at what they do!!! Definitely recommend coming here.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
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“The people at the Willoughby ohio UPS store are great. They helped me a lot. I go there always . But this time I needed help with my shipping. They were great. Tyagain”