Banks in Guelph, ON
9 locations found near Guelph
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Banks
Banks
9:30AM - 5PM
374 Stone Rd W, Guelph
Banks
“My experience in this branch with the staff has been great so far. They try to be helpful and accommodating.Especially the branch manager (Huma) didn't hesitate to do everything she can, when there was an issue re. transaction on hold by another branch.”
9:30AM - 5PM
435 Stone Rd W, Guelph
Banks
“An update:The issue was resolved a few days latter by the branch managerMaria Kolossova, she is very smart and professional but she really needs a better team.My recent experience at BMO highlighted a significant concern regarding customer service and policy implementation. Historically, my interactions with BMO have been consistently average, with any issues typically resolved promptly by the branch manager. However, a recent encounter with the assistant manager, Tracy Lebar, marked a departure from this standard.The issue involved a US check I deposited into my account 10 days ago. The check was placed on hold, a process I am familiar with and have experienced previously at this branch. However, the check had been cleared by the issuing bank 8 days prior, and in the past, the release of the hold on such checks was at the discretion of senior banking staff. This policy is something from which I have benefited and also observed being applied to other customers.Regrettably, Ms. Lebar's handling of my situation was unsatisfactory. Her approach was not only uncooperative but also dismissive and inflexible. Despite the check having cleared the issuing bank, she insisted on maintaining the hold, offering justifications that were factually baseless. When these reasons were challenged, her response was a mere refusal to provide further assistance.This incident is particularly disheartening given that, prior to depositing the check, I was assured by a bank teller that the hold could be lifted once the check cleared, subject to manager's approval. This assurance was a key factor in my decision to proceed with the deposit.Given the unsatisfactory resolution of this matter, I plan to discuss this incident with the branch manager upon their return. Should the issue remain unresolved, I am prepared to escalate my complaint to senior executives within the bank and, if necessary, to relevant regulatory authorities. This experience has raised serious concerns about the consistency of service and policy application at BMO, particularly in the absence of the branch manager.”
Banks
“Abdul helped me out, had an issue with a credit card that had a 60 minute wait on the phone. He stayed on the line, and let me go finish up my errands. When the time came he started a 3 way call and we were able to clear everything up with the agent on the other line. Very good service.”
Banks
“This has been my branch since moving to Guelph a few years ago. The staff are friendly and helpful. Special shout out today when I came into the bank (I use a cane) I was greeted and immediately directed to take a seat at the counter with a chair. Tara was friendly and helpful. A real treat when with Covid there has been so little interaction.NB: Wendy I didn't open an account. I've banked with TD since '79.”
9:30AM - 5PM
5 Clair Rd E, Guelph
Banks
“The staff here were extremely helpful in getting debit and credit cards setup for my first accounts, they explained everything clearly and throughoulgy to best assist me. I am happy to be using RBC going forward!”
9:30AM - 5PM
338 Speedvale Ave E, Guelph
Banks
“My brother and I have been working with Jordon Roncato Senior Financial Advisor at the speedvale branch.He has been most helpful,professional and a pleasure to work with.We appreciate all of the assistance that he has provided to us .We highly recommend his knowlage and expertise and advice .He demonstrates excellance in his client customer service”
9:30AM - 5PM
15 Clair Rd W, Guelph
Banks
“Whenever I visit this branch they provide best customer service. I always had great experiences in this branch. Always resolves my issues and many more.Thankyou Nancy carpino for helping me out today :)”
Banks in The Nearby Cities
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“We do all our banking at this location. Peggy and the team here know us by name and this bank hands down is the best around to deal with, we are here on a daily basis.”