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“Love that this store is the authentic and authorized seller of all things Tragically Hip. I love the selection of Gord Downie gear and all things Hip. The only place in Kingston you can buy Tragically Hip apparel. Must stop shop”
“Gerry, Was great having the items narrowed down quickly and made suggestions for my son so we will be back.
Thanks Gerry
I was back and spoke with Christine who help my 14 year old 6'1 son. Narrowed items as well.
Thanks
Christine”
“BEAUTIFUL wardrobe pieces and really great humans- that’s what I encountered when I ventured to Cloth on Princess.I went because my friend Lorna showed up at our friends night in such a great dress.. and when I asked where she got it - you guessed it - Cloth.I went for a dress and came out with great slacks and tops.Thank you Cheryl. ??”
“The Zumiez in Kingston always gave me an amazing experience. Every time I went in I was greeted by smiling faces, high energy, and infectious attitudes. I never left the store feeling dissatisfied, and I think of every person who works there as my friend.”
“Amazing pricing and deals at this outlet store. Selection is sometimes limited (kids section is quite small), but it is an outlet after all so should be expected.”
“A worker pulled me aside when I came in because they just got new Shadow the hedgehog hoodies and they know I'd be interested ? (of course I was, it's one of my prized possessions)”
“I spent two days shopping for wedding guest formal dresses with zero luck. I also rarely venture downtown. I walked in to store, explained my dilemma and she chose 2 dresses... They both fit like a glove and I felt amazing in both of them. Will definitely do more in the downtown for. Extremely satisfied. She seemed to know exactly what i was looking for.”
“I had an amazing experience at the Columbia Factory Store in Kingston. They have a wide variety of product models, so it’s easy to find exactly what you’re looking for.
But what truly sets this store apart is their exceptional customer service — honestly the best I’ve ever experienced.
We accidentally left our bag in the store, which contained cash and gold. When I called, Ben handled the situation with great professionalism. He asked the right questions to make sure I was the owner, and then went above and beyond by shipping the bags to Toronto at their own expense.
This level of honesty, responsibility, and care is rare. This was one of the best customer service experiences I’ve ever had. Highly recommended!”
“I shopped today for a birthday gift . The young man I encountered was wonderful . I was greeted at the door offered help . Didn't need help so I went and picked out my purchase . Young man opened a second till and checked my purchase out so I didn't have to wait . Wonderful staff . Nice store .Very positive and quick shopping experience . Young man working is an asset to your store”
“Thank you Shelby and Alice. Really impressed with their friendly behaviour. Amazing customer service. They both helped me to find the right clothes for my kids. Made my day.”
“Shout out to to Dana for outstanding service. We were on a video call with my daughter showing off various outfits to purchase for her children. Dana immediatly began supplying us with suitable sized items for the camera. Dana was very attentive and super polite. What a great employee! Thank you.”
10AM - 5:30PM
253 Ontario St, Kingston
Clothing Stores
“Excellent service, great choices for men's shirts, found exactly what I needed for work and also some casual shirts too. Really friendly staff and a nice comfortable atmosphere for a quick stop in on your way home!”
“The staff here are amazing! Ordered part of a sweatsuit in store, and another part online because they didn’t have my size. My online order got cancelled by Roots Canada, and I was extremely disappointed, as I wanted the matching pair. I brought the sweater back looking to exchange/return, and they found me the pants at another store, in the size and colour I wanted. Staff were absolutely lovely and went above and beyond.”
10AM - 6PM
229 Princess St, Kingston
Clothing Stores
“Lance and Abby are the best! They helped us out with finding a specific size jacket up north and called the other location to reserve it. Very happy with the service!”
“Absolutely love this location, the staff is so friendly! They’re always willing to help out and bring overall good vibes!
The product is so cool! Crystals, handmade clothing, all kinds of stuff imported from around the world! Open to spirituality and tarot readings as well!! ❤️❤️ recommend Belleville location”
“I recently had to get fitted for a suit at RW & Co in their Kingston location inside the Cataraqui Mall. after not wearing one in over a decade. With an important interview just two days away, I was anxious about finding something that would fit well on such short notice, not to mention my concerns about the cost.
From the moment I walked in, Shirley, a customer service associate, approached me as I browsed the navy suits. I explained my situation and that I had no idea what my measurements were. Without hesitation, she immediately sized me up for a jacket, and unbelievably, the first one she picked out fit me perfectly. She did the same with the pants and a button-down shirt. In less than five minutes, I was fitted in the best suit I’ve ever owned.
Shirley was not only incredibly knowledgeable but also friendly and encouraging about my upcoming interview. To top it off, she applied multiple discounts, bringing my bill down by nearly half.
It was an outstanding experience, and I wanted to highlight Shirley’s excellent customer service. Thank you, Shirley @ RW & Co.!”
10AM - 6PM
945 Gardiners Rd, Kingston
Clothing Stores
“Always feel welcome, store is extremely clean and well organized, easy to see sales and people are friendly and quick to see if you need assistance or a change room.”
“I went to this location on November 11th to look for a winter jacket. I found what I wanted at a great price but it wasn't available in my size. I asked if any more were available. The staff were very helpful and when they were unable to find my size ordered it online for me. It arrived a couple of days later and is exactly what I wanted!”
“Great selection and styles every season, good quality for such amazing prices especially since some items are 100% cotton.
I had a couple exchanges to switch sizes and the staff were so friendly and helpful, she actually found where everything was and got the sizes I was looking for within a minute. That would’ve taken me a while to find on my own.
Love shopping here!”
“I had a great experience at boathouse on Saturday thanks to Olivia!! She went above and beyond to help me find everything I was looking for. If something wasn’t available in my size, she checked for other sizes or suggested similar options that worked just as well.
She was really friendly, attentive, and clearly enjoys customer service. She helped set me up with a change room and checked in with me frequently while trying things on, which I really appreciated. Her help and positive attitude made my shopping day easy and actually enjoyable.
I’ve interacted with Olivia before and it was great seeing her there again. Every time she’s been professional, helpful, and genuinely kind. Staff like her really make a difference, thanks again!!”
“Sad about this location’s closure. Will be a huge loss for the students and young residents of Kingston looking for cool, trendy pieces.
It has the best selection of urban outfitters sale merchandise. Been finding hidden gems here for years!
Best of luck to all the employees!”
“I went shopping here today and I am never disappointed . I knew what I was looking for but was unable to find it. I approached one of the sales associates named Tina! She was amazing! There were things on display and she without any hesitation took them off the mannequins. Not once was she reluctant or upset with me. She assisted me in finding the right fit jeans and checked on me while in the fitting rooms. She was very attentive towards my needs. She suggested options and was quite informative and knew her job. Thank you Tina for making my shopping experience at AE that much more enjoyable.
Many kudos to TINA!!!!
Job well done!”
“We drove from Brockville just for Ardenes. The staff were amazing and so friendly! They helped my daughter find everything she was looking for. They even cut the tags off for her so she could wear her brand new outfit out. Thanks for the laughs and great visit! We will definitely be back to shop again!”
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“I bought a fabulous black leather short jacket, which feels like it was made for me. My girlfriend purchased the same style, but in a flattering brown colour.
Our salesperson, greeted us in a very polite and positive manner. She explained to each of us the details of the discounts for that day.
She was most helpful when we were checking out our items. She walked us through the steps to do on our phones, to ensure we got a discount on our next visit to the store. I have never had an unpleasant shopping experience at this particular store.”