Penningtons offers a shopping experience marked by friendly and helpful staff, particularly at the Kingston location near the Cataraqui Mall. Customers appreciate the professionalism and eagerness of the employees, who are known for their assistance in finding the right clothing, especially jeans. Many shoppers have expressed satisfaction with the store's selection and the great deals available. However, there have been some issues with customer service, particularly regarding order processing and refunds, although these concerns have been addressed positively in some cases. Despite the overall positive feedback, there are a few areas for improvement. Customers have expressed disappointment over the permanent closure of the customer washroom, which has made visits inconvenient, especially for those with medical needs. Additionally, some shoppers noted that the shoe selection is limited, with sizes above 11 often unavailable in-store, leading to confusion among staff. Overall, Penningtons is appreciated for its stylish clothing and supportive staff, making it a favored destination for many shoppers.
