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“Had a great experience here sorting out an uncommon problem. Worked with a woman named Rauri (didn't catch the exact spelling/pronounciation so may be incorrect) who was incredibly helpful, courteous, and professional. Will definitely use this branch again”
“Razeen Willis took care of everything
From the start with the P.O.A to the end
Will and estate. He was / is patient sympathetic and knew what to do to advance the file. 5 stars to this employee of Alterna”
“I just closed my first loan with Focus Financial, and I have to say I’m very pleased. The staff truly made it easy for me from start to finish and funded the loan without any issues, for this Focus Financial receives a 5 star rating.”
“want to give a big appreciation to sara behhar who works at Alterna Savings St Laurent Her professionalism patience and dedication always stand out Every time I visit the branch she treats clients with respect clarity and genuine care Whether she is helping with account issues explaining options or welcoming customers she always goes the extra mile You can clearly see how much she loves helping people Alterna is lucky to have someone so committed and trustworthy on their team I highly recommend this branch and the service they provide”
“Out of several Royal banks in the area I choose to come to this location for the STAFF. Friendly and quick to serve. Always a pleasant experience since I have to spend so much time there several times a week it is nice to be greeted by name and a friendly smile not just known as an account number. Thank you !!”
9:30AM - 5PM
84 Bank St, Ottawa
Banks
“I have known Sebastian for over 2 years. He has always been very reactive and amazingly helpful. He patiently worked with me to find the best solutions to my needs on multiple occasions. I feel that he represents exactly what a financial advisor should be! Highly recommended.”
“Marie has exceptional customer service. I had a great experience with her, she took the time to ensure everything was handled perfectly! Very friendly and kind. Thank you Marie!”
9:30AM - 5PM
1450 Merivale Rd, Ottawa
Banks
“I had my identity stolen yesterday so I had to get a new bank card here. My teller Victoria immediately put me at ease and made it so seamless! Thank you, Victoria, you deserve a big shout-out for neutralizing my stress over this.”
9:30AM - 5PM
2945 St Joseph Blvd, Ottawa
Banks
“I've been coming to this branch for a long time now and I have to say that Zachary provides such a great experience every single time. He is so kind, patient and knowledgeable. 5 stars for his excellent service!”
9:30AM - 4:30PM
186 Bank St, Ottawa
Banks
“After a disappointing experience at the Rideau branch where the tellers were clearly incompetent, I came to this location hoping for better service. I’m very glad I did. Huiying Liang was knowledgeable, professional, and genuinely committed to resolving my problem. She handled everything quickly and efficiently, and her attitude made a big difference. Excellent service.”
9:30AM - 5PM
585 Montréal Rd, Ottawa
Banks
“I came in thinking I already knew what I wanted, but Diane Umubyeyi showed me what I actually needed. she listened, explained everything with patience, and even stayed with me after the bank closed to make sure I was taken care of. What was meant to be a one-hour appointment turned into over two hours, and even after the bank had closed, Diane stayed with me until everything was resolved. That level of dedication and care is rare.
It showed me something important....no matter how much technology advances, there will always be a need for an experienced person who knows how to actively listen, guide you, and use their expertise to help you get what you truly need,not just what you feel like you want. i dont know if it will reach her, but am sending my thanks eitherway”
9:30AM - 5PM
2272 Tenth Line Rd, Orléans
Banks
“I had a great experience at this RBC branch.
I especially want to thank Jad, who was incredibly kind, patient, and helpful when I opened my account.
He made the process smooth and easy, and I truly felt supported as a newcomer to Canada.
It’s rare to meet someone who genuinely cares and takes the time to explain everything so clearly.
Thank you again, Jad — I really appreciate your professionalism and kindness!
Highly recommend this branch for anyone looking for excellent customer service.”
9:30AM - 5PM
745 Bank St, Ottawa
Banks
“Zi was the best bank teller I could have had. I went in on Wednesday extremely stressed out and she immediately calmed me and helped me fix the situation. She even called me the next day to let me know everything had worked out. She’s the best!!!”
9:30AM - 4PM
2714 Alta Vista Dr, Ottawa
Banks
“Outstanding Mortgage Advisor – Highly Recommend Aditi!
I can’t say enough great things about Aditi, Senior Financial Mortgage Advisor at Scotiabank. Her professionalism, dedication, and expertise were truly exceptional.
As a buyer navigating a mortgage with a lower down payment, I had many questions. Aditi was incredibly proactive, following up consistently by phone and email, keeping me informed, and ensuring everything moved forward smoothly. Within just a week or two, she secured an excellent fixed rate, far exceeding my expectations.
What really sets Aditi apart is her communication. She took the time to clearly explain every step, patiently answered all my questions, and made sure I understood why certain things take time. That transparency and care gave me complete confidence throughout the process.
Aditi genuinely cares about her clients and delivers outstanding service. I highly recommend her to anyone looking for a knowledgeable, responsive, and truly exceptional mortgage advisor.”
9:30AM - 5PM
3310 McCarthy Rd, Ottawa
Banks
“A teller here gave me erroneous information on two occasions, the first cost me money for fees I was told I wouldn't incur, the second cost them my community association's account after embarrassing me in front of our board. However, two of their staff are super-helpful and accurate enough to make up for the rest - you'll quickly find out which ones if you deal here regularly!”
“I recently visited this branch to apply for a credit card and had a great experience. Sofia was patient, provided me with all the necessary information, and thoroughly answered my questions.”
10AM - 5PM
1091 St. Laurent Blvd Unit #001A, Ottawa
Banks
“I had a great experience today. I should mention Isabel Fernandes she works as Associate Branch Manager and was very helpful in opening a new account. She was so polite and calm. I would give 100/100.”
9:30AM - 5PM
90 Sparks St., Ottawa
Banks
“I love coming to this branch, most of the business services you need can be done here that can take weeks at other branches. Helps to stop by and simply ask, worth the trip!”
“I visited this location today to inquire about the Costco credit card. The General Manager, Dung, kindly assisted me and explained everything I needed to know in a clear and helpful manner. Among all the bankers I’ve met, Dung stands out with top-class professionalism and kindness. I truly appreciate the exceptional service and highly recommend.”
9:30AM - 5PM
1330 Baseline Rd, Nepean
Banks
“Elvira D’souza was absolutely phenomenal in handling my mortgage renewal. Her professionalism, speed, and expertise made the entire process seamless and stress-free. I was truly impressed with how quickly she got everything done while ensuring I was well-informed every step of the way.”
9:30AM - 5PM
269 Laurier Ave W, Ottawa
Banks
“BMO have always exceeded my expectations while all my experiences dating back to the 1970's were positive. I would especially like to thank Miss Lisa Levac (Branch Manager) for her professionalism but also for her kindness after I had a death in my family. Scotiabank were so very rigid! Thanks Lisa! 5*****”
9:30AM - 5PM
2400 City Park Dr, Ottawa
Banks
“Amanda Adlard is amazing. She is compationate , a great listener and brilliant at her job Thank you Amanda. & Asshay Joshi great financial advisor and very kind Thank you Aashay”
8:30AM - 4:30PM
118 Sparks St., Ottawa
Banks
“The best bank tellers in OTTAWA - there is a professional woman that works the teller desk not sure on her name but she is one of the best - the young men and elder man are all professional serve the public with 100% respect and always a pleasure going in to do banking....LOVE YOU SERVICE
Thank you
Buffy”
“Great location. They are open on Saturdays, and they were able to help us with a time sensitive issue with tact. They really need to add a public washroom for clients. I don't feel it's sensible to ask people to invest in your bank and not offer a place for people to go to the bathroom..”
“I’m a client at National Bank, and my experience with Michel Brissette Jr. @ 5925 Jeanne D'arc Blvd in Orléans has been nothing short of exceptional. From the very beginning, he showed a level of professionalism, patience, and genuine care that is rare to find. He explains everything clearly, answers every question without hesitation, and makes sure you feel comfortable and confident with every step.
What stood out the most is how effortlessly he handles the entire process — he makes everything smooth, fast, and completely stress-free. His attention to detail and his ability to simplify complicated information made a huge difference for me.
He truly goes above and beyond for his clients, and it shows in the quality of his work and the way he treats people. I am extremely grateful for his support and highly recommend him to anyone looking for exceptional service at National Bank.”
“I haven't been to the store yet but I would like to see if anyone would be that if I could sell man coins from Canada of the Pope from the Pope's visit 1994”
9:30AM - 5PM
110 Place d'Orléans Dr, Ottawa
Banks
“I came here to have my Debit Card PIN changed and the employee who was helping me was professional and courteous. This happened just before closing time and there was no lineup.”
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“⭐️⭐️⭐️⭐️⭐️
A heartfelt revisit to my home branch
I stopped by today and witnessed two moments that truly touched me. First, the staff gathered to sing a birthday song for one of their colleagues — a simple gesture, yet so full of joy and camaraderie. I found myself clapping along, moved by the genuine workplace culture they’ve built.
Second, I noticed a sign at each service window: “We bank on respect.” That message isn’t just printed — it’s lived here. It’s exactly why I’ve chosen this branch as my home branch.
Special thanks to Goar for her consistently outstanding service and the sincere smile she brings every time. You make banking feel personal.
Thank you all, and happy holidays!”