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“Had a great experience here sorting out an uncommon problem. Worked with a woman named Rauri (didn't catch the exact spelling/pronounciation so may be incorrect) who was incredibly helpful, courteous, and professional. Will definitely use this branch again”
“Razeen Willis took care of everything
From the start with the P.O.A to the end
Will and estate. He was / is patient sympathetic and knew what to do to advance the file. 5 stars to this employee of Alterna”
“I just closed my first loan with Focus Financial, and I have to say I’m very pleased. The staff truly made it easy for me from start to finish and funded the loan without any issues, for this Focus Financial receives a 5 star rating.”
“want to give a big appreciation to sara behhar who works at Alterna Savings St Laurent Her professionalism patience and dedication always stand out Every time I visit the branch she treats clients with respect clarity and genuine care Whether she is helping with account issues explaining options or welcoming customers she always goes the extra mile You can clearly see how much she loves helping people Alterna is lucky to have someone so committed and trustworthy on their team I highly recommend this branch and the service they provide”
“Out of several Royal banks in the area I choose to come to this location for the STAFF. Friendly and quick to serve. Always a pleasant experience since I have to spend so much time there several times a week it is nice to be greeted by name and a friendly smile not just known as an account number. Thank you !!”
“Sadikshya suggested a high interest savings account three months ago, and I have received excellent interest! I recently popped into the branch with my father, and she efficiently signed him up for the same account. Sadikshya is very efficient, knowledgeable and customer service oriented. I highly recommend her services and my 92-year old father was impressed as well!”
“I have known Sebastian for over 2 years. He has always been very reactive and amazingly helpful. He patiently worked with me to find the best solutions to my needs on multiple occasions. I feel that he represents exactly what a financial advisor should be! Highly recommended.”
“I have been a member of Comtech Credit Union for many years. During the last few years I have worked closely with Geetika, Branch Manager, Ottawa, regarding my investment needs. I have found her to be competent, resourceful, and always willing to go the extra step. She easily builds professional, trustworthy and effective relationships. I have been impressed with her empathy skills as well. Based on my experience, and without hesitation, I highly recommend Geetika for your investment needs. Florence B.”
“I called my TD Branch to make an appointment to open an account for my son. My Branch didn’t have any availability but was able to make an appointment at a neighbouring branch. Right from the get-go, Pablo V was absolutely incredible. He was so personable, kind, gentle and understanding with our son. He truly made this a fun and memorable experience for our son. We are very grateful for his kindness and patience.”
Closed
186 Bank St, Ottawa
Banks
“Scotiabank is really a wonderful place to do banking. The staff handle things in a professional manner and they give good customer service. God bless all the staff, and may you always have a wonderful day. Cheers. ?”
“I had a great experience at this RBC branch.
I especially want to thank Jad, who was incredibly kind, patient, and helpful when I opened my account.
He made the process smooth and easy, and I truly felt supported as a newcomer to Canada.
It’s rare to meet someone who genuinely cares and takes the time to explain everything so clearly.
Thank you again, Jad — I really appreciate your professionalism and kindness!
Highly recommend this branch for anyone looking for excellent customer service.”
“I came in thinking I already knew what I wanted, but Diane Umubyeyi showed me what I actually needed. she listened, explained everything with patience, and even stayed with me after the bank closed to make sure I was taken care of. What was meant to be a one-hour appointment turned into over two hours, and even after the bank had closed, Diane stayed with me until everything was resolved. That level of dedication and care is rare.
It showed me something important....no matter how much technology advances, there will always be a need for an experienced person who knows how to actively listen, guide you, and use their expertise to help you get what you truly need,not just what you feel like you want. i dont know if it will reach her, but am sending my thanks eitherway”
“Zi was the best bank teller I could have had. I went in on Wednesday extremely stressed out and she immediately calmed me and helped me fix the situation. She even called me the next day to let me know everything had worked out. She’s the best!!!”
“Outstanding Mortgage Advisor – Highly Recommend Aditi!
I can’t say enough great things about Aditi, Senior Financial Mortgage Advisor at Scotiabank. Her professionalism, dedication, and expertise were truly exceptional.
As a buyer navigating a mortgage with a lower down payment, I had many questions. Aditi was incredibly proactive, following up consistently by phone and email, keeping me informed, and ensuring everything moved forward smoothly. Within just a week or two, she secured an excellent fixed rate, far exceeding my expectations.
What really sets Aditi apart is her communication. She took the time to clearly explain every step, patiently answered all my questions, and made sure I understood why certain things take time. That transparency and care gave me complete confidence throughout the process.
Aditi genuinely cares about her clients and delivers outstanding service. I highly recommend her to anyone looking for a knowledgeable, responsive, and truly exceptional mortgage advisor.”
“A teller here gave me erroneous information on two occasions, the first cost me money for fees I was told I wouldn't incur, the second cost them my community association's account after embarrassing me in front of our board. However, two of their staff are super-helpful and accurate enough to make up for the rest - you'll quickly find out which ones if you deal here regularly!”
“I recently visited this branch to apply for a credit card and had a great experience. Sofia was patient, provided me with all the necessary information, and thoroughly answered my questions.”
“I love coming to this branch, most of the business services you need can be done here that can take weeks at other branches. Helps to stop by and simply ask, worth the trip!”
“I would like to express my sincere gratitude to Mohamed Amine Tajiri to the bank employee for their exceptional service and professional, friendly manner. They were a model of professionalism and courteousness, providing assistance with kindness and attention. Thank you for your outstanding efforts and your continued commitment to customer satisfaction. I wish you continued success and prosperity.”
“Elvira D’souza was absolutely phenomenal in handling my mortgage renewal. Her professionalism, speed, and expertise made the entire process seamless and stress-free. I was truly impressed with how quickly she got everything done while ensuring I was well-informed every step of the way.”
“I haven't been to the store yet but I would like to see if anyone would be that if I could sell man coins from Canada of the Pope from the Pope's visit 1994”
“I came in a little anxious and worried my problem wasn’t going to be solved but Xinyang and the management did everything they could. I’m so happy and very grateful they were able to help me!”
“BMO have always exceeded my expectations while all my experiences dating back to the 1970's were positive. I would especially like to thank Miss Lisa Levac (Branch Manager) for her professionalism but also for her kindness after I had a death in my family. Scotiabank were so very rigid! Thanks Lisa! 5*****”
“I’m a client at National Bank, and my experience with Michel Brissette Jr. @ 5925 Jeanne D'arc Blvd in Orléans has been nothing short of exceptional. From the very beginning, he showed a level of professionalism, patience, and genuine care that is rare to find. He explains everything clearly, answers every question without hesitation, and makes sure you feel comfortable and confident with every step.
What stood out the most is how effortlessly he handles the entire process — he makes everything smooth, fast, and completely stress-free. His attention to detail and his ability to simplify complicated information made a huge difference for me.
He truly goes above and beyond for his clients, and it shows in the quality of his work and the way he treats people. I am extremely grateful for his support and highly recommend him to anyone looking for exceptional service at National Bank.”
“The best bank tellers in OTTAWA - there is a professional woman that works the teller desk not sure on her name but she is one of the best - the young men and elder man are all professional serve the public with 100% respect and always a pleasure going in to do banking....LOVE YOU SERVICE
Thank you
Buffy”
“(Translated by Google) At each visit, I always receive a warm welcome and service that meets my needs.Too bad the branch does not remain open from 4 p.m. to 5 p.m. because at each service I have to take time off.(Original)Á chaque visite, je reçois toujours un bon accueil et un service qui répond à mes besoins.Dommage que la succursale ne reste pas ouverte de 16h à 17h car à chaque service je dois prendre un congé.”
“I love dealing with this branch - good customer service and pleasant staff. However, I wish someone would clean the ATM on the north side of the building. I'm tempted to wear gloves next time I need to use it.”
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“⭐️⭐️⭐️⭐️⭐️
A heartfelt revisit to my home branch
I stopped by today and witnessed two moments that truly touched me. First, the staff gathered to sing a birthday song for one of their colleagues — a simple gesture, yet so full of joy and camaraderie. I found myself clapping along, moved by the genuine workplace culture they’ve built.
Second, I noticed a sign at each service window: “We bank on respect.” That message isn’t just printed — it’s lived here. It’s exactly why I’ve chosen this branch as my home branch.
Special thanks to Goar for her consistently outstanding service and the sincere smile she brings every time. You make banking feel personal.
Thank you all, and happy holidays!”