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“We initially ordered a new bedroom set in August 08, 2024 and were told it would be 6-8 weeks for delivery. After the 8 weeks we enquired only to learn that it would be Dec. 2024 before we would get our dresser, but, the other items were in the warehouse. (Nobody told us that part of our order was ready for delivery)
Very frustrated, but, long story short the Manager promised us we would have the dresser by Halloween, which never happened. We later attended the store and spoke with an amazing salesperson (Sawsan) and she found us the dresser and had it delivered to our house within 2 days. Now this is a salesperson who knows how to deal with customers with compassion and understanding and honesty. I will continue to buy from this Leons store but will only use Sawsan as a salesperson because I trust her experience/professionalism and overall knowledge in this business. Why she is not the Manager is beyond me. Last word: DON’T TRUST ANY TIME DELIVERY PROMISES……”
“New to the area and liked the look of the store online. Had a great experience - we bought a dining set, and two living room sets. We didn’t feel pressured, we got a good price and Nirmal helped us with getting things delivered in the time frame we were looking for. Would recommend.”
“Fantastic experience working with the whole team. They arranged time to come to our space and then made recommendations and worked with us to find the right furniture until we were satisfied. Delivery was smooth and simple and they placed all the furniture for us. I could not recommend their services enough.
Thank you Dala Decor!”
“This evening I had a wonderful client service experience. Kai Lavergne was knowledgeable, friendly, upbeat, respectful of our space to discuss options, helpful and very professional. She made our shopping experience so positive. Thank you.”
“I was at Leon’s store at Heron & Walkley Road to purchase a dishwasher and a stove. The sale agent, Pam, was wonderfully amazing. She took time to explain everything to us in details. Pam made our shopping experience super special and great. Thanks Pam for your professionalism and commitment to us. My wife and I truly appreciate your service.”
“They were super friendly and helpful
I had to go back and they took my order by phone and had all ready and I just had to pick all up. So easy and convenient.
Also, they are pet friendly which was nice to see their friendly dogs”
“West of Main has a really good curation of products and we are always looking to support Canadian companies.
We had one mishap of product arriving damaged, but the professionalism and timeliness to resolve the issue was top notch! We get it, things can happen no matter which company you are working with but the urgency in which they addressed and rectified the issue for our client was awesome.”
“Exceptional customer service by Carson! Thank you for helping me find my mom the best therapeutic bed ever for her. She loves the feel and so far so good. Thank you again ?
Cheers,
Sonthary”
“A really cool boutique with all sorts of local and Canadian made clothes, furniture, books, consumables, blankets, candles, and basically everything. A great place to get a gift for somebody.”
“The delivery team was very respectful.. took off their shoes... should up in time frame and delivered to a second address because the wrong address was on the invoice. They should get a raise... a big one.”
“We want to thank Sofa World for their exceptional service from Norma the sales lady for being patient with us when we had to keep pushing back our delivery date. The delivery guys, Marc, Hamid and their helper for being so courteous and mindful of our freshly painted walls, they went above and beyond with their excellent delivery service, they even put our felt pads on the sofa and love seat for us. Excellent service all around, highly recommend Sofa World on St-Laurent Blvd.”
“Just received the beautiful Canadian-made Leathercraft sofa and chair I ordered at Ormes Furniture - right in time for the Christmas holidays! Cheryl was a perfect Sales consultant: pleasant, attentive and VERY patient while I selected the various options on this customized set. It arrived exactly when promised, and was delivered by courteous fellas. A super furniture shopping experience!”
“Amazing post purchase support. We purchased a dining room set 4 years ago from Blueprint Home. Recently we discovered a crack in the chair frame under the seat. Even though the manufacturer denied any warranty the store owner Jane made it right and replaced the chair with a new one at no cost to us. Never expected that but she exemplifies Customer Service to the max. Thanks Jane!”
9:30AM - 6PM
282 Bank St, Ottawa
Furniture Stores
“Had a really great experience at the Bank Street Sleep Country and was really satisfied with the bed that I got. Anna is an incredible sales person-- she was very patient and knowledgeable while also giving me time and space to make a decision. I've bought a few beds over the years including at Sleep Country and never had anyone explain everything to me as well as Anna. For example....who knew that support and firmness are two seperate concepts!?”
“I have been going to Lyndsey for few years now and never been disappointed. She always goes above and beyond to make sure I get exactly what I’m looking for and she is so sweet and kind.”
“We had a very positive experience with Mostly Danish.
they refinished our 6 dining room chairs - beautifully. quickly, and at a good price.
the service was ideal and the showroom is a treasure trove.
thank you”
“Its a very good and friendly store they give us a good price and delivery and set up all our house within 10days at this time of pandemicThx you fall family for the service”
“Fantastic store with amazing staff. Especially Nate! His knowledge, expertise and assistance was super helpful. He promptly answered all my questions and offered additional information that made my purchase decision a well-informed one. The staff are kind and seem happy to work there, which makes for a very inviting shopping experience. I highly recommend this location and big thanks again for all your help, Nate!”
“Ive gotten so many items thru the auction. My more recent purchase was my baby blue VW Golf. Love that car! I also got my full living room sofa set more than 8yrs ago and I still have them. Love how every auction is something different and how I can go in to see the items before bidding!”
“Rachel’s customer service is exceptional!
She really made mattress shopping fun and easy. She got me all set up within 1 hour. Would recommend this location!”
“I love this store! I have purchased many pieces from Total Home Consignment and love them all! The staff are always so friendly and respectful. They go above and beyond to make sure their customers come first! It's always a pleasure to shop there!”
“The work that Dave and his team do at the shop is old school!I went into Ottawa cabinet many times over the years and they always do really quality work!I just walked in with the idea and the size and they made it happen!Thank you so much for everything, I'd highly recommend them for any work you need done!Now our kitchen is just about complete.”
“I drove by there one day and the big "Liquidation" sign caught my eye so I decided to enter and see what was available. While inside, I noticed the big area rugs in the back. They had the dramatic design styles that I like, that I normally buy from Montreal. When time came to buy my next rug, I went back to Palace Furniture to purchase one. The staff were all friendly, helpful, patient and accommodating. I'm very pleased with my purchase and the whole buying experience. Photo has been added.”
10:30AM - 6PM
2425 Holly Ln, Ottawa
Furniture Stores
“Amazing service, high quality material, and really good prices, I love this place. We baught couches from here almost 10 years ago and we'll probably have them for another 10 years. Their furniture looks good and is long lasting. Plus, most of their furniture is customizable!! I haven't seen this anywhere else. Color, fabric/leather, add cristals or buttons, even extending pr shortening length and width. Truly a hidden gem.”
“Extremely happy with the service and quality. Janice was very knowledgeable and patient, providing us with lots of options for a patio set within our parameters. The delivery was quick and the table had even been set up prior to delivery by a very thoughtful employee (whose name I didn't catch!). Thank you!”
“I have Hauser patio chairs from 25 years ago that are still in perfect condition. Amazing quality and worth the price. More recently, a stand alone patio umbrella was purchased from Hauser and it has been great - easy to operate and very sturdy. Love the store in Ottawa and especially love dealing with Martha there - she is amazing! Highly recommend.”
“(Translated by Google) I am extremely satisfied, I am in love with my paintings. I couldn't take it all but I'll be back for sure!!!(Original)Je suis extrêmement satisfaite, je suis en amour avec mes tableaux. Je ne pouvais pas tout prendre mais je vais revenir c’est certain!!!”
“We wanted to write this review to say how well we were treated by Victoria at Bouclair in the Trainyards two times in a row now, in 2024. We came in looking for help with an issue we had with a lamp, and she was amazing to work with. How lovely it is to have someone genuinely care about how to help you, and do it with charm and grace. Very refreshing and uplifting to be treated well. We will always make this store our choice when shopping for the lovely items at Bouclair. All because of Victoria's lovely attitude. Thank you Victoria.”
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“Great experiences in the past from Dufresne furniture so when it was time to buy a new sectional was a quick choice to shop there again. Doug Hogg Sales Rep was great and answered all our questions and concerns, and made shopping pleasant! Service / Delivery people with past purchases were also amazing expect the same this time.”