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“I recently began exploring veneering and entered the establishment to purchase a roll of oak; however, I was provided with exemplary service that surpassed my expectations. Although I did not note this gentleman’s name, I wish to express my sincere appreciation for the courteous and knowledgeable assistance offered in a genuinely respectful and non-patronizing manner. As a female customer, entering a hardware store and seeking advice can often be an intimidating experience due to the prevalence of condescending attitudes. Nonetheless, I left this store feeling empowered and confident because of him. I hope to cross paths with this gentleman on my next visit to express my gratitude, Lee Valley has undoubtedly secured my loyalty as a returning customer.”
“Well reputed company for minor/major building supplies and construction needs. Angelica was able to help out with an urgent order for my site for salt skids. Great customer service and client satisfaction”
“⭐️⭐️⭐️⭐️⭐️ Great store! I picked up a drain auger and some wood screws here and the price was much better than other big retailers. Staff were friendly, the store was clean, and the selection was impressive. Definitely my go-to for tools and hardware!”
“Great selection for smaller projects. Great staff. If you are a car enthusiast they have a small selection of automotive needs that usually meet what you want. Paint selection is quite good and lots of housewares items, cleaning supplies, tools, some small toys for kids and seasonal selections.”
“Best customer service , their prices are fair , I was stuck in their parking lot this morning and one of their employee by the name of John help me to get my car on the road and saved me a call to a towing company. I will recommend this company to my friends snd family members. Mossy”
“Fab staff and store. Don't bother looking, just ask them. They all know exactly where what you're looking for is. Thanks to them for always having everything i go in for.”
“The measure of a business is when things go wrong and how they respond. The very expensive rental that we got for the weekend did not work. A technician showed up Monday and they said that we could keep the equipment into the next weekend. It was a happy solution for us.”
“Great selection of items and almost always have whatever it is you might be looking for (I recently bought an American standard toilet flapper), well priced, and the staff are always friendly and helpful (and can often suggest good solutions to problems). It's important to support local businesses.”
“There are only 2 places in Ottawa. You can take rigid tools in for service. I've used both. I find mytek to be excellent so far. The company maintains a clean shop and work was done quite quickly. This is the second time my planer has been in for repairs since I bought it about 8 months ago. We shall see how long the repairs last.”
“I requested a quote via email with Amanda. She was very efficient, professional and thorough. She followed-up several times and provided detailed information. She is an excellent customer service representative. . I hope her employers appreciate her dedication.”
“Great customer service at the store. They went above and beyond. From cashier to manager, everyone had a positive attitude. Nice to do business with good people.”
“Amazing service from Rebekah!!
I had a fantastic experience at Rona+ today thanks to Rebekah. Even though she was busy mopping when I walked in, she stopped immediately to greet me with a smile. She processed my return incredibly fast and was so friendly throughout the whole transaction. She even let me know about the customer survey for a chance to win a gift card. I had no idea that was even an option! Her helpful attitude really made my day, and I will definitely be coming back to this location thanks to her. I hope management sees this and rewards her for her outstanding service!! Thank you again to Rebekah. We will definitely be visiting this location again soon.”
“I want to Thank Doug at the Pro desk Baseline store #7026
he was instrumental in helping me locate and reserve products at other locations. We were able to finish our bathroom renovation and my customers were very happy
Wendall Hughes
Hughes Home Services Ottawa”
“I saw a face book post on Busy Bee products, and I was needing a new lawnmower. The price was $50 less than a big lumber store sale price. I ordered one through the internet. The process went perfect. The arrival and pick-up went perfect. The staff were excellent, and the store loader fellow was the best. Courteous and cautious as he loaded the heavy box into our new auto. Sincere thanks for 5-star performance.”
“Went in today to pick up an order (a toilet) from the pick up desk. MARIE-EVE was there. She handled 3 customers in total. I noticed she was patience, polite and efficient. Great service. I was very happy. All the best ! ?”
“What a fantastic experience! My girlfriend and I are purchasing our new home, and went to Rona for our appliances. Juruj was so knowledgable, and explained everything to us so clearly. He answered all of our questions thoroughly, throwing in some of his own flair.
Was great to have him guide us through the process, and learn a little bit about his personal life as well.
An amazing man, both professionally and personally. Rona should be proud to have such a great ambassador for their brand!
Thank you Rona, and thank you, Juruj! We are forever grateful and will never forget this experience.”
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“Great spot for snacks! They’ve got a wide variety of goodies, especially if you’re into Asian treats. Found some nostalgic Chinese snacks I haven’t had in ages and even picked up a few unique Japanese ones. The ice cream selection? Chef’s kiss! Perfect for a quick stop if you’re craving something fun and different.”