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“Great knowledgeable staff. Always something going on in the community, events and coupons/sales. Accurate online to in store inventory. Look elsewhere online, you likely won't find a better deal.”
“Excellent Shopping Experience! I had the absolute pleasure of meeting Frank and Jonathan. I purchased a True Launch Treadmill I was extremely impressed with is family run business from start to finish everyone was very welcoming, knowledgeable and eager to help with no pressure to purchase. They took the time to explain every detail about the treadmill and emailed me brochures and answered all my questions in a timely manner. The delivery was prompt and the installation team to my surprise was Frank and Jonathan !!! they had the treadmill set up and calibrated no time. they made sure everything was in good working order before leaving which was important because this treadmill is absolutely technically top shelf. I could not be happier with my experience with Kinetic Solutions beyond 5 star shopping in my opinion. i look forward to adding more to my home gym in the future. Great job team ! Highly recommend anyone wanting great service and great equipment to visit them .”
“Went in for ski boots and it was a great experience. This is the first time in my life that I have boots that actually fit my wide feet. They also recommend the perfect ski.”
“Amazing customer service!!! After Bayshore store being rude and gaslighting me they helped me with no questions asked.
I bought a pair a sweatpants in early August and the fabric started peeling and got multiple holes in it. When Bayshore was being not helping whatsoever, this store was a superstar!!! Very friendly and knowledgeable.”
“Amazing customer service. I inquired about an item I was looking for and as soon as they had it restocked I was informed. Will definitely shop here again and again!”
“My recent visit to Running Room was a really pleasant surprise, especially considering my initial worries as a mid/plus-size person. From the moment I walked in, the staff were warm and welcoming, which was a nice change from some other athletic stores I've been to. What stood out the most was how inclusive the atmosphere was. When I mentioned how much I appreciated the great customer service, especially as someone with a larger body type, they replied, 'Fitness comes in all shapes and sizes.' That really stuck with me and made me feel genuinely welcome.
I also wanted to try out the Hoka Bondi 8, and the staff were super helpful. They not only helped me find the right pair but also took the time to explain the features of the shoe so I could make a good choice. They made ordering the specific colorway I wanted really easy too.
I'm definitely going back to Running Room for all my future athletic needs. Their awesome service and focus on inclusivity have made me a loyal customer. Highly recommended!
*Photos from Pinterest*”
“Decathlon is a magnificent and enormous store combining quality products at affordable prices covering practically every sport you can imagine, and even riding equipment!
I particularly liked:
- The prices are fair and affordable...if you go elsewhere you have either low quality products or products from well-known brands at exorbitant prices. Decathlon presents its own quality brands to you and you do not pay for advertising from major sports brands and their stars.
I frequently use sunglasses from Decathlon as well as gloves for running in cold weather and they are quality products that are like new after months of use
- People can try out the equipment and I've seen kids having a blast playing ping pong or trying out bikes.
- If you become a member (for free), you have a product exchange or return window of 1 year instead of 30 days! I have never heard of such a flexible return policy...I just returned a new product almost 2 months later without problem.
- The price tags have a QR code that takes you to the product page on decathlon.ca. This way, if they are out of stock of the size or color that suits you, it's very easy to place an order online.
- Self-service checkouts have NFC technology that allows you to place your products in a designated area and even several products at the same time, and everything will be correctly identified. This saves a lot of your time! If only they had this at the supermarket!
I am a loyal Decathlon customer, my only regret is that they do not have a store in the west of the city where I live....but otherwise I have received products ordered online in a delay of 2 or 3 days maximum with a very reasonable minimum amount for free delivery.”
“I had a great experience at the store here in Ottawa. The staff had a busy day, I came in before close on a Friday to pick up my order - delivered in store (due to the Canada post delay); they processed the pickup, helped me with sizing, and I was on my way. Happy with the service, thank you.”
“Great customer service, good prices and great products. The store is always well staffed and organized. I visit several times a month for my fishing tackle.”
“Fantastic staff and the store itself. Just wanted to say thank you for helping me out the other day. I've got a kayak that you guys helped to get on the roof of my car and showed me how to properly secure it on top. Really appreciate the help, everyone was super helpful and friendly!”
“This is a great store run by good and helpful people. However, their hours make it extremely difficult to shop there and it's doubtful I would go back for that reason. I personally would never be able to make it weekdays between 11 and 5 and Thursday (the one evening they are open) they don't do skate sharpening. I would really encourage the owner to consider different hours.”
10AM - 6PM
8555 Campeau Dr Suite 310, Ottawa
Sporting Goods
“Was blown away by the discounts for quality items. Bought some sandals, shirt and socks and all under $100 tax included.
Really like their items and atmosphere and clean store. Cashier was kind”
“Terrific store with excellent service and a good selection of pretty and colorful fabrics. I bought two suits in chlorine resistant fabric most recently and they are holding up well.”
“From the manager to the staff, they provide such a high level of customer service rarely seen nowadays . Couldn't pick a better store to go to for your hockey needs from the best skate sharpening to equipment!”
11AM - 6PM
50 Rideau St, Ottawa
Sporting Goods
“The customer service is amazing and a huge shoutout to cashier Grace .. She was super nice and helped me find the best jacket and the brand that I was looking for.”
10AM - 5PM
175 Trainyards Dr, Ottawa
Sporting Goods
“Great selection and the staff is amazing. I wasn't sure which scope to buy for my riffle but they helped me buy the best one for my needs. I'm really satisfied. Thanks”
“Went in for a custom embroidery job and both Angelo and Cody were super helpful and did a great job. Would definitely recommend and was very happy with how it turned out!”
11AM - 6PM
50 Rideau St, Ottawa
Sporting Goods
“Harry Rosen at Rideau Centre has become one of my favourite places in Ottawa for thoughtful men’s gifts.
I’ve picked up gloves, ties, and other accessories here over the years, and the quality has always been excellent. The staff are professional and attentive, and when you connect with the right advisor, the experience feels genuinely welcoming and well‑guided.
It’s a reliable spot when you want something classic, well‑made, and presented with care. Always a good experience.
Update: Thank you for taking the time to reply. The staff were truly professional, and the service felt high quality from start to finish. I appreciated the experience and look forward to visiting again.”
11AM - 5PM
1625 Bank St, Ottawa
Sporting Goods
“It's definitely nice to have a local soccer shop to go to. Even though their prices are the same or higher than online, I'll gladly pay a little more to support a local brick & mortar store, but... what's with the odd return policies? After buying $300+ worth of gear, 1 day later I tried to return $18 unused/unopened socks with the receipt and they wouldn't accept the return. So strange. Make sure you double check the return policy on the items you're buying so you don't get caught like I did.Responding to the owner's reply:The socks were UNOPENED and still in the original packaging. It is literally impossible to wear the socks unless the packaging was opened, which it was not (see pictures). I could understand your response if the packaging had been opened, but this was not the case. The employee serving me also noticed they weren't opened and apologized saying he had no choice but to deny the refund because it's store policy. There are many other stores that accept socks for refunds as long as they are in the original, unopened packaging. Why doesn't Disalvo just adopt a similar policy? Adjust the policy rather than challenge an honest customer's review about it.”
“So the lady working floor is amazing help and the asian guy at counter is so kind and very pleasant to deal with great job for the both of them and the store good selection great deals”
“Thank you to Steph and the other gentleman that helped us today .I'm in a scooter and my sister is in a wheelchair chair He was so helpful and pleasant about sizing different styles. I would recommend this store with such awesome people to anyone . Thank you for everything Debra”
11AM - 6PM
287A, 50 Rideau St, Ottawa
Sporting Goods
“Shannon was super helpful and super friendly, thanks for being patient and help me to find the right pair for me, thanks for Madi for the quick response and arrange the pick up. Highly recommend.”
“Omg the new and now caps in stock are everything. I wish they had them in my size. They’re truly a must have. They have a huge selection which I loved.
The staff were super helpful, thanks buddies.
Your hard work didn’t go unnoticed,
I appreciate you all.”
“Had a great experience in this store multiple times. Everyone was friendly and helped me out as much as they could. Special shoutout to John who went above and beyond when helping with a warranty situation. Will definitely be coming back here when I need anything.”
“I’m not so sure about the negative reviews because my experience was great here! I was looking for size 14 running shoes here and the store assistant instantly guided me to a pair of size 14 Novablast 4s that work perfectly for me! It saved me time searching the store. I saved a lot of time going to this store!”
“It was a great experience at Nike Rideau. Irfat was really helpful and patient. He listened to what I wanted, gave great suggestions and didn’t rush at all. Left with three pairs. Would definitely recommend Irfat.”
“Crazy good deals, had a budget of 200 for.some new boots. Sales are so good here I left with 2 pairs of Sorels, new sweater, and socks all in taxes included 180$.”
“Jeremy did an excellent job providing advice about equipment selection for cross country skiing. His service stands out in general as he was so knowledgeable and personable; a pleasure to experience that as a customer. He was focussed on customizing my equipment choice to suit the terrain, and supporting my goals. I recommend you seek Jeremy out for cross country, but all the staff are wonderful.”
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“Wonderful place with excellent service. The French owner is incredibly pleasant, professional, and clearly knows his craft. He helped me find a suit that perfectly fit both the occasion and my body, and made adjustments just in time. A great experience overall”