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9:30AM - 5PM
9 Pine St N, Thorold
Banks
“I recently opened a savings account with TD Bank, and I was fortunate to have Shams B Rahman assist me. She was an incredible representative—extremely efficient, knowledgeable, and attentive. Shams took the time to answer all my questions patiently and thoroughly, guiding me in choosing the right account to meet my needs. She made sure I understood the different options, explaining both the benefits and potential drawbacks of each, so I felt confident in my choice.
Thanks to Shams’ exceptional service and dedication, I’ve decided to stick with TD for my banking needs. If you’re looking for someone who genuinely cares about their clients and makes the process smooth and stress-free, I highly recommend reaching out to Shams at TD Bank!”
9:30AM - 5PM
7957 McLeod Rd Building E Unit E1, Niagara Falls
Banks
“Lovely front of house staff, always fast and helpful!
Big thanks to Alex & Rameez who were both super lovely and helped us open our first Canadian bank accounts! They were both super professional, friendly, patient, understanding, informative and helped us with everything we needed! Really appreciate it -- happy customers and we can't wait to start banking with Scotiabank!
Highly recommend this branch as well! :)”
9:30AM - 5PM
100 Fourth Ave Unit 11, St. Catharines
Banks
“I switched to this bank outta proximity, and the fact RBC just shut down my old account without tellin me, but i gotta say am very happy with it, & feel like i lucked out, not a fan of banks, am also not the typical face youd meet in one, but the employees here always nice, helpful, and fast. Realized today i dont give em enough cred for what they do. Well here it is. Great staff.”
9:30AM - 5PM
380 Scott St, St. Catharines
Banks
“I would like to thank Debbie B for her outstanding customer service today. I am a care partner for a client of your branch.
we came into the branch with some small issues w online banking and password management. I was so happy to leave my client with Debbie! She was so friendly, patient and helped my client rectify her issues. At all times , Debbie respected my client's privacy.. Her service today was over and above, and my client and myself...left with peace of mind..
Thank you Debbie B”
“All staff were friendly and helpful. Charleen was really helpful with helping to set up my smart account and explaining everything I need to know. Very easy process!”
9:30AM - 5PM
420 Vansickle Rd BUILDING H001, St. Catharines
Banks
“The staff at the King St. location, which has been unfortunately closed, were always amazing. They were friendly and very efficient. No matter where I was in the city, I would go out of my way, to use said location.”
“I do not do alot of reviews, but I have to on thisTeam at PenFinancial in Fonthill ..2 years ago I transfered my holdings from a major bank..And the Respect and family feel the Staff have for your Financial well-being and truly genuine! They definitely go above and beyond This 5 Star rating!Lou Mattina”
“Love this branch! The tellers are ALWAYS happy and friendly. Not only professional but know how to create a good relationship based membership. It does not matter if I have two penny’s or a million dollars in the bank the folks here treat us all the same which is great! Anyone that says anything otherwise must not have anything nice to say!Thanks again.”
“I cannot praise Jennifer Johnston and the team at Pen Financial Credit Union enough for their exceptional service in handling our mortgage needs. From the initial consultation to the final paperwork, every step was seamless and stress-free, thanks to their professionalism and expertise. Jennifer went above and beyond to ensure we understood all our options and found the best solution tailored to our needs. The entire staff was friendly, efficient, and responsive throughout the process. We felt supported and confident every step of the way. If you're looking for a reliable and trustworthy partner for your mortgage needs, I highly recommend Jennifer Johnston and the Pen Financial team. Thank you for making our home buying experience a breeze!”
“I am writing to share my exceptional experience with Scotia Bank in Lincoln St., Welland, which I believe deserves recognition for providing outstanding service. I can confidently say that this Scotia Bank Branch stands as the best bank I have encountered thus far.Megan, the Branch Manager, who went above and beyond to accommodate my needs and surpass my expectations. Megan displayed an exceptional level of professionalism, understanding, and dedication towards meeting my banking needs.What truly impressed me was Megan helped me allocate time to repay my CEBA loan, despite having only two days remaining. Her willingness to assist and prioritize my needs demonstrated her commitment to providing exceptional customer service. I am confident that the continued excellence of this branch can be attributed to the kindness and dedication of its employees, just like Megan.Additionally, I would like to express my gratitude towards Salim, who introduced me to Megan. Salim's recommendation played a significant role in my decision to experience the exceptional service provided by the bank.Considering the outstanding service and the exceptional customer experience provided by Megan, I am seriously contemplating moving my accounts to this branch. Moreover, I will not hesitate to recommend this bank branch to my clients and colleagues looking for a bank that goes above and beyond to fulfill their banking needs. Thank you thank you... Megan”
“We use PenFinancial because of their great follow-through on commitments. Had an appointment today for my 92 year old Mom with Adam, and somehow times got mixed up. I mentioned it was difficult for my Mom to get out, so Angie stepped right up, checked out Adam's notes, and got everything done for us. Really appreciated.”
9:30AM - 5PM
91 Queen St, Niagara-on-the-Lake
Banks
9:30AM - 5PM
185 St Paul St #177, St. Catharines
Banks
“Although I was the first one to visit branch since it got open that day but I’ve came multiple times and the staff is very polite and helpful. Banking Advisors and Tellers are really good.”
9:30AM - 5PM
200 Fitch St, Welland
Banks
“It was great experience with Dawna.
She has a good willing to help people and it works properly.
I strongly give a special thanks to her!!!”
“Moved back to Niagara after many years and miss the small town touch my local BMO offered. They worked with me on a new mortgage and financial planning - Jonathan Koles has been amazing to work with, very honest and professional. Give him a call!”
9:30AM - 5PM
7452 Montrose Rd, Niagara Falls
Banks
“I had my first experience with a transfer at RBC today and wasn’t sure what to do. I showed the staff the payment instructions I received, and he patiently explained everything. Instead of a costly wire transfer ($45 + $17.50 requested by the recipient), he suggested a bank draft as a cheaper option. The draft fee was $9.90—but then he even went out of his way to ask the manager to waive it for me! I’m truly grateful for the kind and helpful service. Amazing experience—thank you RBC!”
9:30AM - 5PM
440 Niagara St, Welland
Banks
“I am very pleased with Niagara and Thorold branch. The manager C.C was great and responsive. I was treated
respectfully and she took care of my issue. I thank u for the great banking experience.”
9:30AM - 5PM
7555 Montrose Rd Unit D-1, Niagara Falls
Banks
“I am always treated very well at this branch and no one bothers me about why I am standing in line rather than using the machine. I appreciate the respect the staff gives me as well as the great service.”
9:30AM - 5PM
285 Geneva St, St. Catharines
Banks
“I don't even bank with Scotiabank, but am going out of my way to leave a positive review because of the incredible service I received from Diane. Courteous, helped me with my inquiry, and even though I wasn't able to get my situation resolved that day, she made a great effort and pointed me in the right direction. All you can ask for, 5 star experience!”
“I had some issues with my credit card, and Alex Ngo was incredibly helpful in resolving them. He was patient, knowledgeable, and made the process quick and stress-free.
Excellent service...Highly recommend!”
9:30AM - 5PM
343 Glendale Ave, St. Catharines
Banks
“I would like to praise Taylor, a banker/teller at Scotiabank in Mountain Lock Plaza on Glendale Avenue, for her outstanding customer service skills. She demonstrated exceptional professionalism and excellence. Other employees of Scotiabank could benefit from following her example, as her customer service truly sets a high standard.”
“Deslin was extremely helpful and went above and beyond to help me and my girlfriend with our bank issues. He answered all of our questions and was very knowledgeable about all of the options available to us. Everything was done with a smile and laughter as well! He made an hour and a half of banking seem like ten minutes! Thank you!”
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“A beautiful lady in this branch spent nearly 2 hours in my service and supporting my personal business. She's very good and kind. I am very thankful for helping me.”