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“Focus continues to deliver a positive experience when it comes to online borrowing and reborrowing for your short term needs. The process is simple and quick. They also gave customer service staff to answer all your questions. Great service for those looking for help when life happens.”
“Such a wonderful place to do banking.Maya is always very welcoming with a smile on her face.Yakob is amazing. He's professional, polite, and very knowledgeable. Always takes the time to address questions and concerns.”
“Ms. Ramandeep Kaur was the best server, professional, accomodating and friendly. Made us feel welcome. She topped the mark on the way she counted and gave us our money. I have never seen a banker count and give me money this way. Clearly ,neatly and displayed so that there is no need for the recieve to recount. We could have recounted but not the way she counted for us. I recommend that she teaches other bank tallers. If anything it was intertaining and something that left me with a smile. You deserve a 'STANDING OVATION.Thank you. CS”
“I want to express my great appreciation Samanah's hard work during our visits with her. She was most attentive and addressed all of our concerns in a very professional manner. Her attention to detail was most appreciated. She is very talented.”
“Highly Recommend this place, Amazing bank. Lara Meadows the branch manager is very helpful, and is understanding and is best to deal with. I recommend this bank for small business or personal.”
“I called my TD Branch to make an appointment to open an account for my son. My Branch didn’t have any availability but was able to make an appointment at a neighbouring branch. Right from the get-go, Pablo V was absolutely incredible. He was so personable, kind, gentle and understanding with our son. He truly made this a fun and memorable experience for our son. We are very grateful for his kindness and patience.”
9:30AM - 4PM
2714 Alta Vista Dr, Ottawa
Banks
“Nov19/22 I went to South Gate Scotiabank on Saturday to open an account for my daughter. The gentleman was sincere in telling me, the staff was booked up, so we tried this location. The woman that greeted us was so sweet. She didn’t think there was a open appointment but she went and checked. She came back and asked us if we could hang out for a few mins, and someone would accommodate us. My daughter was so excited. I sincerely wish I remembered the woman’s name that served us. Also her colleague that helped us complete the process. Those two really made us feel like we’ve met many times. It’s the staff that keep clients coming back; those ladies nailed it! I also learned, that the employee at Southgate, called Alta Vista, before we arrived to let them know i was disappointed he couldn’t help us. I appreciate that.Thanks again,The Simpsons.”
“I have been charged for BMO performance plan 2 months in a row, so I decided to close my BMO accounts as I don't have money in them. The gentlemen Louie started to offer me different plans with 0 monthly cost, after realizing my actual need, he helped me close the chequing and saving accounts. It was a nice experience! Thanks Louie!”
9AM - 4PM
125 Boulevard du Plateau, Gatineau
Banks
“Part-time Supervisor at TD was amazing, she provided great service and took time to understand my complex issue with the passing of my Mother and trying to deal with her estate. She used a human-centric and caring approach, something we don't see often in customer service experiences unfortunately. Thank you for your help.”
“Great bank. Service was excellent today. I appreciate the help I received when I had issues with my account. Everything got fixed in a pleasant and timely fashion. Thank you!! 10/10!!!”
“A teller here gave me erroneous information on two occasions, the first cost me money for fees I was told I wouldn't incur, the second cost them my community association's account after embarrassing me in front of our board. However, two of their staff are super-helpful and accurate enough to make up for the rest - you'll quickly find out which ones if you deal here regularly!”
“I visit this Alterna Branch every couple of months to make deposits into my account. I have always found the staff to be friendly and courteous. I feel valued as an Alterna client and I sense a personable, community-oriented atmosphere at this branch. I find this to be refreshing as far as banking institutions go.”
9AM - 4PM
585 Montréal Rd, Ottawa
Banks
“I am very please with the service I got at this branch . Mourad Abdelmonem help me resolve my problem after going to two other bank’s with no help…thank you for excellent service”
“J'ai eu une charge frauduleuse sur ma carte Visa RBC. Le service par téléphone, a été absolument impeccable (bien que mon appel ait duré au-delà de 1:15) ! Les 3 personnes auxquelles j'ai parlé ont été extrêmement compétentes dans leur domaine respectif. Non seulement on ne m'a pas fait répéter mon histoire 3 fois, mais j'ai reçu un service courtois et les agents semblaient AIMER leur travail. C'est malheureusement si rare de nos jours... Un gros bravo, donc, à l'équipe du service à la clientèle des cartes Visa RBC, du département de la fraude et de la contestation de charges au compte : vous avez tous été super !”
“I came in a little anxious and worried my problem wasn’t going to be solved but Xinyang and the management did everything they could. I’m so happy and very grateful they were able to help me!”
“I love coming to this branch, most of the business services you need can be done here that can take weeks at other branches. Helps to stop by and simply ask, worth the trip!”
“Zi was the best bank teller I could have had. I went in on Wednesday extremely stressed out and she immediately calmed me and helped me fix the situation. She even called me the next day to let me know everything had worked out. She’s the best!!!”
“My favourite Scotiabank in Ottawa! I have always had really good service here! The bankers are very helpful and friendly. This isn't the closet location to me but I still choose to go here because of the great service.”
“I haven't been to the store yet but I would like to see if anyone would be that if I could sell man coins from Canada of the Pope from the Pope's visit 1994”
10AM - 3PM
219 Boulevard du Plateau, Gatineau
Banks
“The most efficient, pleasant, courteous, bank Desjardins has, I'm sure some of you might have read my other review's of the Desjardins banks. Well this is the BEST!!!! An I have used them 4-5 months in a row now and guess what they just get baetter and better”
Closed
186 Bank St, Ottawa
Banks
“Like this branch particularlyA lot of times i have been helped by workersAllows my dogService is fastGreat customer serviceI was helped by NicholasVery polite staffNot very busy at all timesThere is line sometimesScene points are plus pointer for the bank”
9:30AM - 4PM
2121 Carling Ave, Ottawa
Banks
“I had pleasure of being served by Mr. Waleed during my visit at this branch. He priorities clients needs by giving them genuine advice and guidance. He is an excellent communicator, detail oriented and have very authentic approach towards his clients. Liked staff’s amazing customer service attitude aswell…”
“BMO have always exceeded my expectations while all my experiences dating back to the 1970's were positive. I would especially like to thank Miss Lisa Levac (Branch Manager) for her professionalism but also for her kindness after I had a death in my family. Scotiabank were so very rigid! Thanks Lisa! 5*****”
9:30AM - 4PM
55 Trainyards Dr, Ottawa
Banks
“After much frustration of the lack of customer service at my branch I must say I have seen an amazing improvement this year. I want to give a huge shout out to Pam and Michael who spent lots of time helping me close out some accounts for a Family I was hosting from Ukraine. While the line up's were huge - I still felt they took our situation seriously and helped until every thing was complete. These are some amazing staff that I haven't seen around and a great addition. CIBC if you're listening you need to continue adding staff and giving the customer service we deserve.”
10AM - 3PM
221 Boul des Grives Bureau 1A, Gatineau
Banks
9:30AM - 4PM
1649 Merivale Rd, Ottawa
Banks
“It may look disappointed when looking at this branch’s rating, but I think it depends for each customer. I opened my account here, visited sometimes to use their services, haven’t got any issue upto now. Hope those pros mentioned by other customers will be resolved thoroughly.”
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“(Translated by Google) At each visit, I always receive a warm welcome and service that meets my needs.Too bad the branch does not remain open from 4 p.m. to 5 p.m. because at each service I have to take time off.(Original)Á chaque visite, je reçois toujours un bon accueil et un service qui répond à mes besoins.Dommage que la succursale ne reste pas ouverte de 16h à 17h car à chaque service je dois prendre un congé.”