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10AM - 6PM
1090 Lancaster Dr NE, Salem
Mobile Phones
“Josue was really knowledgeable while still being friendly and easy going. It definitely made the process feel simple, smooth, and seamless. He explained everything about the new phone, the ordering and shipping process, and how the trade in works. I didn't feel any pressure to purchase anything extra, but he still made me aware of sales and deals going on. Honestly, a 10/10 experience the entire way through! The other worker, she was also an absolute sweetheart, warm and conversational. I feel terrible I can't recall her name, I believe it began with a 'K'. Knowing each time I go in, I will see the same people is reassuring also. :)”
“Luis has been an angel with helping us with setting up passwords and helping us purchase other not needed but wanted items and then set them all up for us. Luis’s expertise was quite helpful.”
“Won't go anywhere else, when you experience the level of professionalism from the tech you will understand. I'm on disability the price was manageable I even got a discount for being a veteran thank you for the help”
“Honestly the best experience walking in, Harley was so so helpful with figuring out our issues with our account and helping us upgrade a phone, best service, appreciate it!”
“Alex was awesome! He was very knowledgeable, friendly and helpful. He answered all questions we had with ease and confidence, and he was easy going and funny the whole time. He got us the best deal possible and we are extremely happy with switching to AT&T. I would highly recommend him to all my friends and family!”
“I went in to get my screen fixed. It was very cracked/chipped. I was given a price estimate and and a time estimate. It took just over 30 minutes for it to be done, and the price was fair ($90 for screen replacement on iPhone 8). They also put a new screen protector on my phone for me. The experience was very easy and quick. I would highly recommend this place for phone repairs.”
10AM - 6PM
4681 Commercial St SE, Salem
Mobile Phones
“I had a great experience at Cricket thanks to Juan! He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I walked away with exactly what I needed. It’s not often you come across someone who genuinely cares about customer service the way Juan does. Highly recommend visiting this location and asking for Juan if you want excellent service!”
“When we first switched our carriers to Metro things got all screwed up, even went without a phone for a while because of the the situation. When we finally got it all worked out, I went in to pay my first months bill and to ask questions about accounting issues, my family decided to try another Metro by T mobile store, hoping to get some answers? We meet the most helpful, respectful, likable, knowledgeable about what we should have already been told, quick to detangle the mess the other people's mistakes, set things straight the way we wanted the plan to go and did a great job at letting people coming into the store that she's a little bit busy but if they are willing to wait for her it's going to be a little bit or she gave them an option to go to the other closest metro by T Mobile store. This lady knows her stuff and she does it with a smile on her face and a welcoming tone in her voice. Thank you dear lady! We left very much happier and satisfied.”
“Customer service people(whose names I remember.... Shannon, Hannah and a real nice man with long hair helped me get my voicemail is activated after not having it over 9months!!)we're wonderful!!! Bought a tablet I really never thought I'd purchase but was such a good deal and was presented to me in a positive way. Thanks for hiring individuals like them that actually go out of there way to help and are nice in doing so!!!! ~Jenn Larson ?”
“I have been a metro customer for 5 years, I have gone to all the stores in Salem & until I found one of your reps by the name of Maria I believe (she has really really long hair) I come to this store every time now. She always solves any problems I have on my phone or account, she is so smooth she doesn’t even make you feel like she is selling to you just a delight! She cleans up my phone & shows me how to maintain it myself with the utmost patience ( I can be a lot) you definitely got a golden one on your hands metro good job very knowledgeable!”
“Dillon. Was amazing!! I meant to choose #5 above on question one. He was knowledgeable, kind, engaged with us personally and professionally. We have had a couple of negative experiences the past two visits to other locations and were extremely happy to that we had the pleasure of Dillions expertise and help. He recommended new programs, accessories and helped us set everything up prior to leaving. We are so happy and feel confident if we have questions in the future that Dillion will be happy and available to help us. Thank you so much Dillion for making our day great:)”
“Very very helpful staff. Yesenia answered all my questions and helped me understand everything and was very patient and kind. Definitely staying with cricket for awhile.”
11AM - 6PM
401 Center St NE Spc 112, Salem
Mobile Phones
“Always great. Sales of the phone last year. Great. Was hoping to keep phone on for another week but I don't think it's going to happen. For good reasons. Again I hope to keep on”
“Friendly, informative and helpful. Good repair work over the years I've had 2 phones - battery, screen and USB connector - repairs done. Has some accessories for older phones I can't find elsewhere (I keep my phones for a long time).”
“Very helpful even when I could not provide full information for buying myself my first phone plan. Also helpful for helping me buy a better phone than the one I had in mind within my set budget.”
11AM - 6PM
3747 Market St NE, Salem
Mobile Phones
“Ana was absolutely wonderful. We switched 2 lines to Verizon, she helped us every step of the way. So patient, kind and amazing. She made sure we left knowing everything we needed to know and had us set up for everything, good to go. 2 days later we received a text of an upcoming amount due that was outrageously high and nothing we expected. Went to the store to discuss, without hesitation Ana jumped right out of her chair while helping others to make sure we were taken care of. She spent a lot of time with Customer service to resolve the issues and made sure we walked out the door, once again, satisfied. She stayed past her time scheduled to make sure her customers are taken care of. She is a blessing to the customer service world as she sincerely cares for her people. She is great at what she does. Verizon is very lucky to have her as an employee and we were truly blessed to share this experience with her. Customer service would be much better if we can clone Ana. She’s amazing. I highly recommend her. If you go to Verizon on Market St, ask for Ana.”
“They have a decent selection of cases and phones on most days it definitely depends on what you are looking for. Service is always friendly and informative. It's convenient if you don't live near the downtown salem area where the other T-Mobile store is located.”
“I won't go anywhere else I was at the kaiser one and that lady there was no help, I came here and the guy knew exactly what was wrong with my phone and fixed upgraded and I got to keep all my pictures and phone numbers. Don't go anywhere else from now on”
“Aaron at the West Salem store was great to work with. He helped me overcome my distaste for Samsung phones, and was very patient during the data porting part of the transaction. I had been dreading that part, because I had an 8-year-old LG phone that I loved, but whose time had sadly come to an end. Aaron was patient and knowledgeable through it all. Over the years, I have had experiences at Verizon stores that ran the gamut from mildly disappointing to truly awful. The West Salem store was a very pleasant surprise. Thank you, Aaron!”
11AM - 6PM
1120 Lancaster Dr NE, Salem
Mobile Phones
“Very helpful and well trained staff. Needed a new phone they walked us through the different options and got a phone that fit our needs as well as our budget. They quickly got our new phone set up and got us ready to use it quickly. Staff was also friendly.”
“I've been a customer for almost 15 years. The only reason I'm not giving 5 stars is that they don't do much in the way of incentive programs for current customers unless you want to add a line. And by this I mean, they have all kinds of perks for new customers, free phones, etc. Or you can get a free smart watch, etc, if you add a line. But what if I don't want to do that? How about paying off my current phone? Or giving me a $25/month credit for a year. Something. Otherwise, where's the incentive for me to stay? You might have noticed I said I've been with T-Mobile for nearly 15 years. This is because I'm too lazy to switch companies. Not because they've made it worth my while to stay financially. However, they do have top-notch customer service. And that is really worth a lot. Plus, I have a really high line of credit with them after all this time. Lol. So, like most things in life, there's the good and the bad. You just have to choose which is more important... and clearly, after 15 years, I guess we can all see what's more important to me.”
“Tyrus is the Best Employee ever i saw here… very Helpful, way of talking, dedication in his work absolutely perfect.. i always want him to deal with me,, i stoped going on another store.. Even though I find other stores nearby, I prefer to skip them and go to this store cause of him ???”
“Im so frustrated with Apple, but Brianna (I think that was her name, sorry:) helped so much. Got my phone working and helped me with 2 different possible fixes and directions to transfer from home after I get the phone fixed. Thanks for the help in a super frustrating situation!”
“Worked with Jake and he was wonderful. Very nice and knowledgeable. Will go to that store again just because of him. People like him are the reason I stay with verizon.”
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“I brought my phone in because of a cracked screen and only half of screen was visible. I got to CPR at 11 AM for my appointment and they said they would call me when it was fixed. They called me at 12:30 PM and it was fixed.”