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“I recently had a very strange experience with the BOA credit card Apple Pay team, which ended up with my having to go into a branch to prove that I am, indeed, me. I did not have a successful outcome but Shyama and the other team members that helped me were patient and accommodating and did all they could to help and I wanted to recognize that.”
Banks
Banks
“I came to Thomas with a request to wire a deposit from my PNC account to London, where I will be attending school this fall. The paperwork was extremely vague and the instructions were not correct. He was amazingly persistent! Most people that I’ve run into over time would have NEVER spent the amount of time Thomas did to resolve my problem. He tried several options, made a phone call, and got my deposit to London! Thank you, Thomas!! Your actions went above and beyond my expectations!”