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“The Hockessin Ace Hardware store is no doubt the best in this area. The store is clean and well stocked, especially the people there. They are the best of the best. They bend backward to help everyone. My kind of store.”
“I have bought many mowers. Tractors etc
But dealing with Stoltzfus farm equipment in pa. Has been incredible . I am telling g you they are a class act. I had surgery and couldn't get to pick up my grasshopper . They were amazing. J have never dealt with a better company. I look forward to always buying from them . Kyle is thoughtful and honest to deal with !”
7AM - 3:30PM
302 Gabor Dr, Newark
Hardware Stores
“Great local spot that represents Kennett well. Some prices may be $1-2 higher than Lowe’s, but Ace is more personal and is a community member first. I happily go here instead of Lowe’s.
I stopped to ask to an employee for advice about an item I was about to purchase. We had a nice chat where he advised me that the piece I had would not work the way I wanted. Then he suggested I head down the road to another local business who could better help me, someone he had gone to himself before. That is honest service right there and is a great example of the Kennett community.”
“Jose is the man! He stayed late on a beautiful 80 degree day to replace the screen on my screen door while I waited. He went above & beyond my expectations. I appreciate the VIP treatment!”
“We came home from vacation with a ton of laundry and the dryer died. Would not heat. Nikita came out and diagnosed the problem for us and ordered the parts. While it did take several days to get the part we were notified of each step in the process. Nikita was out yesterday to install the parts! He is very nice, thorough and knowledgeable. Very happy with the service that we received. Thank you.”
“So me and my dad James ordered from you’s 2 weeks ago twice already and about to be a third time because you guys have the best wood, he has ever built a deck with I mean every cut was perfect not only that but you guys had every kind of wood we needed. You were fast & sufficient. The second time I ordered from you guys, I came up I paid you had the wood at my house before we even made it back and the gentleman who dropped off the wood, even laid it perfectly with the wood we had out there in order So thank you for that ! We were in amazement. We really appreciate the kindness of your hard workers. Can’t wait to do more business with you’s.”
“The staff there was SO HELPFUL and PATIENT as I tried to repair a sentimental lamp while visiting my 93 year old dad! Would highly recommend to anyone. This is the kind of service that brings repeat customers!”
“Absolutely fantastic outlet. Just love the fact that you can practically get any tool/construction item/home fittings, etc. here. There's well catalogued isle wise sections, which makes it easy to find the item you're looking for. Staff are also helpful.”
“They usually have what I need and if they don't have it in stock , they can order it and have it within a few days which is way better than Home disappointment and low lowes. It is also cheaper.”
“I want to recognize the outstanding customer service I received at the Newark Lowe’s.
Last weekend I placed a curbside order that I picked up at the Bear store. Unfortunately, I didn’t realize until I got home that I had been given floor model patio furniture. The pieces had numerous scratches, and the table still had a display stand attached. After two frustrating phone calls to the Bear store including being placed on hold and disconnected I was told my only options were to return the items or accept a 10% discount and the gentlemen told he he would give me a pat on the back. I was even told to drive to Newark to purchase new ones and then return the damaged items to Bear, which simply didn’t make sense.
Instead, I drove to the Newark Lowe’s, and that’s where everything changed.
Holly was absolutely amazing. She handled the exchange without any hassle, treated us with kindness and professionalism, and turned what had been a frustrating experience into a positive one. While we were there, we also purchased a new freezer for over $1,000. Holly had Gabe verify inventory, and he went above and beyond by helping load everything into our vehicle.
The Newark team reminded me why I continue to shop at Lowe’s. Their customer service, professionalism, and willingness to make things right earned my loyalty. Although I had two disappointing interactions with the Bear store, the exceptional service from Holly, Gabe, and an assistant manager at Newark completely restored my confidence in Lowe’s.
I drove from Maryland to shop with Lowe’s, and thanks to the Newark team, I’ll gladly make that trip again. Newark Lowe’s has earned my business. Thank you for taking care of your customers!”
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“Sam in the paint department is the BEST. Made the process easy and answered every question with ease. She knows what she’s talking about. This is the second time she has assisted my mom in the paint process and it’s been the same level of customer care.”