“I Had a great experience with my pickup order at Lowe’s Home Improvement. Tiffany and Nathanial were extremely helpful, professional, and made the whole process quick and easy. Their customer service was outstanding and very appreciated. Thank you both for the great experience!”
“I had a good shopping experience there. The staff were helpful, the shelves were fully stocked, and I was impressed with the variety of tools and very reasonable prices.”
“The Associates at this Ace Hardware are very helpful and friendly. I have never left without getting what I came for and the prices are fantastic! Very organized and clean, also.”
“Friendly and efficient service! I purchased shelving from an online store, that was longer than I needed. Saylorsburg Lumbar was able to trim my wood pieces down to the perfect size! I look forward to using their services again.”
“Give the greeting guy a raise, he always knows exactly where what I'm looking for is without missing a beat! I've never experienced customer service that great.”
“This tractor supply is much better than the wind gap one. The employees actually care to help customers. Everything is easy to find like always. They tend to have more things in stock than the wind gap location. They have a big garden and outdoor section. This is my go to tractor supply.”
“Bob's Affordable Painting Since 1991 LLC, I was in the area doing a Contract but the house had no electric on a hot day no less, so I purchased a battery operated fan and luckily Ace Hardware had one in stock ?”
“Have to say every time I'm looking for parts. This place seems to be the only one to have him. Not only that, home depot and Lowe's are too far away when you're in the area. And you need it fast convenient, only downside, very small parking lot. But great people and great service”
“This is the second time that I have used Blue Ridge for a job at my home. The first was replacing a slider off of my family room two years ago. And yesterday, I had my front entry and storm door replaced. Jeff Knecht was exceptional and professional measuring and getting us through the process each time. We had two different installers for each project. Each time, the installers were efficient, attentive to detail, and cleaned up the job site when finished. Especially Ron yesterday with our front door. Start to finish, he didn't stop working, other than to answer any questions we had. Great Job guys!! I would not hesitate to give Blue Ridge our next home improvement job!! Dave Timko”
“Called ahead of time for specific item, to make sure he had it. Also gave him the model number. Said he had it and would save it for me. When i got there, he had it upfront already. Paid the man and went on my way. When i got home, found out he gave me the wrong item. Had to drive back a 5 miles to exchange it for the correct item which they did. My mistake was trusting the salesman and not checking the item myself. Apparently he needs to educate himself on his products.so customers don't have to go back and return wrong items. Wasted time and gas money.”
“Marc to the rescue! I placed an online order and instead of choosing ship to home, I opted for store pickup. My husband went to the Mt. Pocono store and picked up two white lounge chairs. When he came home and told me that the chairs were dirty, I was livid. How the heck a store sells you dirty merchandise when you placed an online order. Does it mean that if I've chosen ship to home, the store will deliver dirty chairs? Sorry but it doesn't make sense. It's not that I went to the store and decided to buy chaise lounge chairs and took the ones they have outside. C'mon, I placed an ONLINE order and of course expected to receive CLEANED items. Not even the associate took the initiative to have the items cleaned before the customer arrives to pick them up. Tonight, I went back with the intention of talking to the store manager and make a formal complaint. Luckily, Marc, department supervisor, did everything a customer will expect for a store to do to keep a loyal customer happy and erased the bad experience of the day before. Needless to say, that's exactly what I expected from Lowe's. So, shoppers, be aware of those orders that you place online!”
“First off, I was recommendedd to by Steele's. Was assisted by an individual there where I found the trap w fitting necessary. Though it came with extra parts, The essentials where there, 20 minutes later back at the house, I installed the part (1-2 min) Works like a charm!”
“Awesome Staff are always very helpful and kind, as well as very knowledgeable. The best ones are also zipping back n forth. Like a little busy bee. Nice gesture as well with little coffee Bar for MVP's. I am very happy with their service!!”
“Did customer pick up. You order online they tell you when it’s ready, you go there and pick up your stuff in a couple of minutes. They also have free delivery. They even wrapped the Sheetrock in plastic. Very cool.”
“Trudy is so funny and awesome, very helpful. My friend group had her cut our rope, it was a great experience even if we all were flabbergasted by the tools given to Lowe’s employees to cut rope. She made the best of what she was given. Would give 10 stars for Trudy if I could.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.