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“I had so much great experiences at this place Aleana is the lady that helped me and she was just so nice , everytime j have issues with my phone this is the first place in mind it’s always quick and helpful”
“Jocelyn was very helpful and professional as well as polite. She took her time explained everything that I needed to know about everything I purchased today. I didn't feel pressured or anxious, just a relaxed atmosphere.
Thank you Jocelyn.”
“I worked with Jarrad Sterling Constantino today and he was absolutely amazing! Jarrad was extremely helpful with upgrading my phone and getting me signed up for Fios for my new internet provider. Jarrad explained everything carefully, found me so many deals and ways to save on everything. He was very knowledgeable about the products and how easy it was to switch to my new setup. Jarrad is a really great guy and made sure transferring everything correctly was done before I was ready to leave. Give Jarrad a raise!!”
“Great work and especially customer service! Mr. John is absolutely great! Very respectful, explains everything, and gives genuine advice. Very welcoming and friendly store. Thanks!”
“We’ve been using this Verizon Wireless location for the past several years. The customer service is always top-notch and professional. Great overall experience!”
“Joselyn was our salesperson for our new phones. She was very helpful in transferring everything from our old phones and answered our questions. I admit that I am not very tech savvy so she was very helpful.”
“I've been
to this business twice on very short notice for issues I've had with my phone and each time he was able to repair my phone same day. Professional, kind and efficient. Definitely recommend!”
“Nice store staff nice . But really busy store heads up say 45mins just for me to be seen about a contract for new phones . There offer wasn't much better then my at&t account so I stayed with at&t . At&t has best service in my area mobile isn't the greatest service in my home area.”
9AM - 7PM
15 N 6th St, Allentown
Mobile Phones
“I luv this place. Their always so helpful and their never too busy to show me things I don't know or am unaware of. I'm no techie, but their patient. Thanks guys”
“I called about an issue I was having with Zoom and expected that someone would call me back several hours later or that a representative would schedule me for an appointment tomorrow. Instead, Stipo jumped on the phone and then onto my computer right away. He diagnosed my issue in seconds and was able to resolve my issue in less than 3 minutes. He was gracious and described what he was doing and why he was doing it as he worked. He could not have been friendlier, more professional or more helpful to me. Great service! Thank you, ET&T!!”
“Came in for an upgrade and with Mary being so helpful I ended up adding a phone for my soon. Great person always smiling and always ready to help anyone I will always come back to this location.”
“I went into this location where Andrea and Ashley collectively helped with the process of switching out my old device to new one. I liked that they had patience and helped me threw the process.”
“Dealt with an amazing guy named Chris. Professional, friendly and helpful more than I expected. Out of the way for me but I'll go there before I would go to the place in Harleysville”
“Had a fantastic experience in this store. The worker, Kristal, was very knowledgeable and friendly. Will recommend this store to all of my friends who have Verizon to deal specifically with Kristal.”
“I had a great experience with Darling at AT&T. After losing my phone, I was stressed but Darling was incredibly helpful, patient, and professional. They helped me get everything set up on my new phone and made the whole process so much easier. I really appreciate the excellent customer service!”
10AM - 5PM
443 N 7th St, Allentown
Mobile Phones
“Experience Saturday was awesome. I really was misdirected. I was uninformed by someone from the 12th &Hamilton Street store. Which caused issues, and I went to try to get assistance . So I went to the store on 7th street. And I left more satisfied 😌”
10AM - 5PM
746 E 4th St, Bethlehem
Mobile Phones
“Tony was THE agent I needed to clear up issues with several problematic Boost SIM cards and my not getting 5G service. He demonstrated true professionalism and courtesy. I would highly recommend Anthony for any of your Boost/cell phone service needs!”
“I went in to have a new phone set up and have what was on my old phone transfered to it. My old phone was defective which made it a problem doing that but Luis the manager took care of it, mission accomplished. He is an expert at what he does a true professional. Along with being patient and knowledgeable he was very personable, making him a great representative for att and that store. Thank you Luis”
“Amy Cabrera sold me my phone. I have never had someone so nice and helpful. She really took her time and answered my question, as well has showed me how to use a iPhone ❤”
“Stopped in today, and Reilly, the manager, put my new screen saver on my iPhone without charge. Many thanks, Reilly, from a customer who is a low-tech baby boomer! Very grateful.”
“Went to Pennsburg Store, had Kai and Logan help me get set up with internet. They were extremely helpful, knowledgeable and friendly! Everything is working fabulous so far. I will never call in to TMobile again, I will only go to this location and take care of business here! Thank you. (Even though I wish I wasn’t with TMobile)”
“Was looking to upgrade phones. Walked in and was greeted by Ashley while she was helping someone else. Started multitasking and helping us both. Great experience upgrading phones she made it simple and quick”
“ABSOLUTE 5 STARS for Rocky at the AT&T store on Lehigh Street at South Mall, who saved the day for us after meeting with very unhelpful staff at another location in another county of PA. Rocky spent a very generous amount of time actually HELPING us sort out a very challenging issue trying to port my seriously ill, elderly mother's number over to a competing carrier with whom I have maintained a very long-time account. Just trying to make her life and my life as easy to maintain as possible during these difficult times. Well...without the help of Rocky, this would not have been possible. Mother had a simple pre-paid account that AT&T corporate could care less about, and trying to port that number was a painful task. Of course, the first retail location was only interested in selling, NOT helping - and they actually told us that point-blank. Thanx to Rocky, I was able to get the number transferred to my carrier account that same day. Cannot thank you enough, Rocky. GREAT experience. As far as AT&T goes, however, unfortunately, that corporate pig gets zero stars. Tried countless times over three days to reach a human at customer support, to absolutely no avail. Terrible support at best, without visiting a retail location, and then you have to be lucky enough to find the right place for actual help. If you're an AT&T customer, need help, and are relatively close to this store, I highly recommend visiting. You MAY need to be patient depending on whether or how many customers are ahead of you, but there's plenty of seating to relax and wait. No reason to get agitated about the wait - which only demonstrates that the staff HERE spend as much time with a customer as needed, without the customer feeling they were rushed out the door prematurely. Waiting is a GOOD sign, NOT something to moan about. Remember – you’re one of those customers too.”
“I had an excellent experience at Metro thanks to Jeremiah. He was knowledgeable, patient, and took the time to explain everything clearly. His outstanding customer service and positive attitude made the entire process smooth and enjoyable!”
“This Cricket location is by far the best in the business. I have dealt with other service providers like Verizon, however the service Cricket provides is exceptional. The prices are reasonable & the customer service I receive ALWAYS exceeds my expectations. This location on W Allen St though will always be my go to for in person customer service. The ladies there are very kind, nice, & informative. I have never had a bad experience at this location & I always leave feeling that they went above & beyond my expectations. I would personally like to give recognition to Jessica, who is always the one who has helped me. Also Tee & Holly, who has also been there to welcome me & make me feel like a part of the Cricket Family. Last but not least, Gary the GM was there during 1 of my visits & even he stepped in to go above & beyond to help me out because my son had broken his phone & he could see the importance that was needed in replacing his phone. They helped my son get a new phone & also stay within my budget to do so. I am forever grateful for the outstanding customer service that this particular location always provides every time I walk in the door. Thank you again Jessica, Tee, & Holly for all that you do......”
“I want to give a big thank you to Angel at Cricket Wireless for providing outstanding service to my client! From the moment she walked in, Angel made her feel truly welcome. His kindness, patience, and genuine willingness to answer all of her questions made a world of difference.
Not only did he take the time to guide her through everything with care and respect, but he also helped her get an amazing deal on her new phone with unlimited service — she couldn’t be happier!
Angel, thank you for going above and beyond. Your excellent customer service didn’t go unnoticed, and we appreciate you!”
“I went in to Birkland Place, Easton PA. T mobile store frustrated and having a difficult challenge of dealing with a number transfer provider to provider. There were three exceptional sales representatives (I'm sorry, I should have asked all of your names) who listened to me and went extraordinarily out of their way to help resolve my issue. They connected me to the right method that worked!! I tried previously through other T mobile members but this team did what their tech team could not for 8 days, 12 calls, and two visits to a different location. This is the only location I will recommend for any mobile phone or phone needs again!! Exceptional service and care!”
11AM - 5PM
5 American Pkwy #3, Allentown
Mobile Phones
“I want to thank Nate at the American plaza location I've been having an issue trying to solve for months and no one was able to call me on specific list but I came into American plaza and he was able to help me to fix my issue and it was very kind and pleasant I would recommend anyone to come to American plaza and speak with me he gives excellent customer service and he is a great employee to have and I keep coming back for him cuz he's always has great customer service.”
“Basit was incredibly helpful and very knowledgeable about everything I had questions about. It was a wonderful experience and I highly recommend Basit!! Thank you!!!”
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“Andrew helped me upgrade my old phone - it’s usually a process I hate, but he answered questions quickly and knowledgeably and I was out the door in 30 minutes (I took a bit to figure out which model/color I wanted) with everything already transferring over! Everyone at this store was straightforward and honest. I’ll go back whenever I need to upgrade or have questions again.”