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“Jocelyn was very helpful and professional as well as polite. She took her time explained everything that I needed to know about everything I purchased today. I didn't feel pressured or anxious, just a relaxed atmosphere.
Thank you Jocelyn.”
“I worked with Jarrad Sterling Constantino today and he was absolutely amazing! Jarrad was extremely helpful with upgrading my phone and getting me signed up for Fios for my new internet provider. Jarrad explained everything carefully, found me so many deals and ways to save on everything. He was very knowledgeable about the products and how easy it was to switch to my new setup. Jarrad is a really great guy and made sure transferring everything correctly was done before I was ready to leave. Give Jarrad a raise!!”
“Tom was very very nice he was here before.
It was a sad day for me. Had service electric since 1962. I just couldn't afford them anymore. Their service and all employees are kind and very helpful. Thank you for my time with you
Joyce”
“Nice store staff nice . But really busy store heads up say 45mins just for me to be seen about a contract for new phones . There offer wasn't much better then my at&t account so I stayed with at&t . At&t has best service in my area mobile isn't the greatest service in my home area.”
“Had a fantastic experience in this store. The worker, Kristal, was very knowledgeable and friendly. Will recommend this store to all of my friends who have Verizon to deal specifically with Kristal.”
“Great service today by Service Electric - and their serviceman, Kyle!! Showed up on time!! - Exchanged our converters -and set us up with one using WiFi....Efficient, professional, knowledgeable and great at sharing information!! Appreciate Kyle - and Service Electric!!”
“Went to Pennsburg Store, had Kai and Logan help me get set up with internet. They were extremely helpful, knowledgeable and friendly! Everything is working fabulous so far. I will never call in to TMobile again, I will only go to this location and take care of business here! Thank you. (Even though I wish I wasn’t with TMobile)”
“I went in to Birkland Place, Easton PA. T mobile store frustrated and having a difficult challenge of dealing with a number transfer provider to provider. There were three exceptional sales representatives (I'm sorry, I should have asked all of your names) who listened to me and went extraordinarily out of their way to help resolve my issue. They connected me to the right method that worked!! I tried previously through other T mobile members but this team did what their tech team could not for 8 days, 12 calls, and two visits to a different location. This is the only location I will recommend for any mobile phone or phone needs again!! Exceptional service and care!”
“3.9 is definitely not appropriate. 5 stars all the way. The team they have goes above and beyond, they are not pushy about anything — they let the product and service sell annd speak for itself. Happy to be able to save almost $900 a year from Verizon. Jhevaughn was incredibly patient as was Kalfani. Great personalities and meant to be customer facing individuals. Hire more people like these two. Don’t let the low star deter you, they know what they are doing!”
“I came in with my phone’s cellular data not working, expecting a fix within a few hours. The phenomenal staff helped me in less than 10 minutes and they were very nice!”
“Andrew Rodriguez treated us so well. Great customer service. Calm and patient. Fixed our issue. Would go back to him if I choose Verizon service in the future. Thanks!”
“First, I do not understand how there can be ANY ratings less than 5 Stars for this T-Mobile store. Some people can NEVER be satisfied...sort of like my mother. You could give her a million friggin' dollars, and she'd find something to complain about. Anyway...if you're a T-Mobile customer - or thinking of becoming a T-Mobile customer (which I HIGHLY recommend) - THIS is the store to visit - South Mall, Lehigh St, Allentown, PA. If you're within 500 miles of this location, it would be well worth the trip to drive to Allentown. Frances R went above and beyond the call of duty to absolutely make sure we did not leave the store until she was able to painfully, but successfully complete an extremely challenging transaction trying to port a number over to my T-Mobile account from a less-than-honorable competing carrier that makes it excruciatingly difficult to do so...I won't mention that carrier's name, but it begins with the letter 'A'. You can figure out the rest fairly easily. I cannot praise Frances enough for her knowledge, skill and ability to accomplish this most difficult task under non-ideal circumstances, a task that other retailers were unable to do - or even attempt. Moreover, EVERY one of the staff worked synergistically to assist each other when technical issues or glitches arose with any customer, jumping in to help out and resolve problems without skipping a beat. Just a truly refreshing, and increasingly RARE experience to observe in retail these days. All of this, of course, is orchestrated by Jodi, the confident, experienced, and always helpful manager. This store is beyond fabulous, the staff is absolutely wonderful, helpful, friendly and personable, and treatment such as this is the very reason I have been a loyal T-Mobile customer for 20 years! This is most definitely a case where a simple 'thank you' can never be enough. You guys are GREAT!”
“I left a 4 star, that's overall, BUT, after going in multiple times, it's kind of disgusting to see pants sagging on employees and seeing their under clothes as well, not all of them but a couple of them. Gives the whole store a degraded look. You would think that they would have some respect for themselves and customers alike. It really should be addressed!”
“Came down to T-Mobile for a new iPhone17E and I had the pleasure of working with Jeremiah to getting me a new iPhone. No hidden fees, no hassle and no forcing any other devices on me to buy. Definitely recommend this T-Mobile. Thanks again to Jeremiah and helping staff !!!”
“The installer was on time, friendly and performed a totally great new service installation. He called in the MAC address of my own modem and stood by as I verified that the internet was working correctly. A totally clean and professional job!”
“Great service. Worked with the store manager, Esteban directly and he was very kind and patient with my wife and I as we looked to switch providers. Saved some money and walked out as happy customers. Would recommend this store and him greatly.”
“I would like to give a review to Emily in the Verizon store on Airport Road in Allentown Pennsylvania. Great customer service resolved problems fixed everything to please my liking with my services. Very good employee cannot say nothing absolutely nothing bad about her. She is great. She is great. She is awesome. She does everything correctly.”
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“Andrew helped me upgrade my old phone - it’s usually a process I hate, but he answered questions quickly and knowledgeably and I was out the door in 30 minutes (I took a bit to figure out which model/color I wanted) with everything already transferring over! Everyone at this store was straightforward and honest. I’ll go back whenever I need to upgrade or have questions again.”