Auto Parts in Cranberry, PA

“Well, it took longer, then what they told me. They did an outstanding job. The only problem I have is everything that was in. My driver's side door panel was put on the passenger front seat, with the exception of my Swiss army knife, which has disappeared. And that upsets me, , take something that doesn't belong to them.”

“On a road trip from Chicago and was in Cranberry Two, Pa and my engine light went on. The local AutoZone diagnosed and recommended repair. It needed to be done because I still had another half of my trip to go the next day to NJ. Engine might have failed if I did not get it fixed. They were polite, very helpful and knowledgeable and friendly.”

“Great place to buy pretty much anything car part related. Good stock. Quick service. Employee's are not just bodies running a computer, they can answer questions related to auto parts. I special ordered an electrical part they didn't stock. It was late in the day. First thing next morning I received a phone call and a voicemail message telling me my part was in. They offer military discounts and well as sign up discount cash for joining their frequent purchaser group. All in all, O'Reilly Auto is far superior to Advance Auto Parts, Auto Zone and most reginal chains. I'd put them a step above most newer NAPA locations as their business model has been slipping the last decade or so. After 45 years in the automotive repair business, I'm qualified to know the difference between a quality auto supply house and a chain selling floor mats wiper blades and fluids. Prices are beyond reasonable compared to most. I rate them 11/10.. at least the Cranberry location and the others I've used.”

“These guys are awesome! Every time I need something done it’s done right and done quick! This time was just maintenance (oil change, tire rotation and yearly inspection) that was done quick and painless. Never hassling me about extras that need to be done! Thanks guys and always appreciate the service!”

“When you go out of your way to explain to a customer already being serviced by a coworker what the date is and that people go to the meat store to buy meat and the flower store to buy flowers as if it’s all some esoteric information indiscernible to the masses, you’re already well past due for retirement. Be sure to walk straight towards the young employee for sensible service. Merry Christmas! ?”

“Matt was extremely helpful and answered my many questions about tire pressure. He was very polite and went the extra mile for the customer, which was greatly appreciated.”

“Have been having some issues with my battery. Walked in asking if anyone could test my battery for me. James came out went over what the battery meter was doing and the output when it was done. Ni battery needed it's the starter. Thanks James for all your help and not being a sales guy like another store was and trying to sell me a battery.”

“Diehl Collision worked on my car after it was damaged in an accident. The car looked immaculate when I got it back, honestly better than it did even prior to the accident. Every person I spoke to in the office was very kind and helpful. I also received timely responses and updates on my car. They made the process with returning the rental quite easy as well (I used Enterprise and they're across the street so Diehl returns it for you!)”

“I want to thank the guys that work here for being able to get me in and get my battery installed at the end of their day. I’m so thankful that you were able to help me out, it means the world!
⭐ For battery warranties, they expire on January 1st of the year they’re valid until, not to the date of purchase. This would’ve been nice to be informed of, or clearly printed for the customer to see somewhere or on their receipt. Not the teams fault at all, just iffy Walmart policy!
⭐ You also have to make sure you have the stock tire size for your vehicle otherwise they can’t put it on.

Door greeters also answer the phone and give the wrong info, saying you can get squeezed in if you’re going to get there later than your appointment time due to snowy weather. But then when arrive the actual employees that work in the department tell you no, that’s incorrect and the door greeters have done this before and given out wrong information. So people waste their time driving 35+ minutes in bad weather for nothing/only to get there expecting their car to be serviced and it doesn’t happen. This was disappointing to say the least, there should be better cohesive communication to the people that work outside the department if they’re going to answer their phone for them.”

“I’ve had a generally great experience with this collision service center—Karlee in particular has been extremely helpful and professional throughout the process. However, I did run into a frustrating issue when calling the front desk on May 8, 2025, around noon. The woman who answered was confusing and dismissive. Despite having signed up for text updates through their official link—and receiving accurate and helpful messages—she insisted the texts weren’t from Cochran and claimed they never send updates that way.

Even after I politely asked her to double-check if they have that text update system and whether my car was ready (as the text said it was), she firmly told me it was not and maintained that the texts were not legitimate. Thankfully, I was able to reach the actual estimator through the number in the update link (which the front desk lady said was fraudulent), and she confirmed my car was ready for pickup.

This experience at the front desk was a little disappointing and confusing, especially when everything else was smooth. I hope the communication process can be clarified so other customers don’t go through the same thing.”