“If you come here and get a chance to work with Amir A. you are in great hands. I was angry when I called and he asked my to stop in- I came in and he went right into resolving my issues. I left satisfied with my experience.”
“I had an excellent experience at T-Mobile thanks to Lee, the store manager. After dealing with a frustrating and unsatisfactory experience at another T-Mobile location, I came into this store hoping for some help, and Lee completely turned things around.
From the moment we arrived, he was professional, patient, and genuinely interested in resolving our issue. He took the time to walk us through every step of the process, clearly explaining what needed to be done and making sure we understood everything along the way. His knowledge, attention to detail, and willingness to help made what had been a stressful situation much easier to handle.
Lee went above and beyond to provide outstanding customer service and restore our confidence in T-Mobile. It's rare to find someone who is so dedicated to helping customers and ensuring they leave satisfied. If you're looking for exceptional service, I highly recommend visiting this store and asking for Lee. Thank you for making a difficult situation a positive experience!”
“Thank you, thank you, thank you. My mom and my sister had been dealing with a nightmare with my dad's account for two years. We were ready to switch carriers. My dad passed away, and customer service refused to close his business account even though we had provided everything they asked for. We went to the mall location, one in Mechanicsburg, the store on Paxton, and the one in Colonial Park, and nobody could help us.
Two months ago we spoke to a guy named Charlie or Charles (something like that), and he told us he couldn't help and that we'd have to go to the corporate store. Last week we called customer care again, and they said we needed to go in and get verified in person at a store. Since we live close to this location, we figured we'd give it a shot.
Manny and Zach went above and beyond. We spent two hours there. Zach got on the phone and was talking to an overseas rep we could barely understand, and Manny stepped in and took over the call. Not only did they finally get our business account cancelled, but my mom was able to keep her phone number and open her own account.
I'm so grateful we came to this store and got to work with these two gentlemen. They're amazing. Shame on that manager for never lifting a finger to help us. From now on, this is the only location I'll do business with.”
“I absolutely hate the process of updating to a new phone but LEVI made it super easy and streamlined, we were outta there within an hour 🙌🏼. LEVI was super professional, informative, and social through the whole experience. We will be back, maybe to get a watch, as he recommended.”
“I have no problem with the pricing. I had some issues which turned out to be problems I caused by using poor quality splitters for added TVs. They replaced the equipment and everything is fine. NO cost for service visit.”
“I decided after decades with ATT, to try Verizon, to get better coverage at my home. What an arduous journey, spanning over 5 hours and two days! No higher kudos could be awarded to Cole, who worked tirelessly to get my phone activated and rolled to my original cell phone number. He was cool, calm and collected, even when I mentioned grievous bodily harm. It was like being at EPCOT, with numerous non-English speakers trying to help. Cole even stayed after closing on a holiday weekend to make things right. To Cole’s management I say, give the guy a raise! Don’t lose this valued employee……he is truly operating at the highest level of Customer Service.
It turned out Tuesday’s mail delivery cleared up what our problem was. Also, I still have crap coverage, but I guess it’s that I live down in a “holler”. Management, please request a new tower near Red Bank Road.
Again, GREAT JOB, Cole K!”