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“I wish I could give Liz Bortner 100 stars, because five simply does not come close to reflecting the level of service, kindness, professionalism, and genuine care she provided me.
I am in California and recently found myself in an incredibly stressful situation after my client accidentally left her cell phone behind at a nearby hotel in York, Pennsylvania. By the time I realized what had happened, I was already back across the country. I called The UPS Store hoping someone might be willing to help me figure out how on earth I could get this phone safely returned to California overnight.
That is when I reached Liz, the manager, and I can sincerely say she was an absolute miracle.
I never even had the opportunity to meet Liz in person. Every single part of this was handled over the phone, which somehow makes what she did even more extraordinary. From thousands of miles away, Liz immediately made me feel like I had someone on the ground who genuinely cared about solving the problem. She did not treat me like just another customer or another transaction. She treated my situation as though it personally mattered to her.
Liz went so far above and beyond anything I could have reasonably expected. She helped coordinate everything necessary to get my client’s phone recovered, packaged, shipped, and sent overnight back to California. She was incredibly patient, communicative, reassuring, accommodating, detail-oriented, and proactive throughout the entire process. Every time there could have been another obstacle, Liz seemed to already be thinking three steps ahead about how to solve it.
What could have turned into an absolute nightmare became completely manageable because of her.
There are people who simply do their jobs well, and then there are people like Liz who remind you what exceptional customer service actually looks like. She took ownership of a situation that was not her responsibility, helped a complete stranger calling from across the country, and went out of her way to make sure absolutely everything went smoothly from beginning to end.
I cannot adequately express how grateful I am to her.
Liz, THANK YOU. Truly. You were my miracle in Pennsylvania that day. You gave me an enormous amount of peace of mind during a very stressful situation, and your willingness to go the extra mile meant more than you probably realize.
The UPS Store is incredibly fortunate to have someone like Liz representing their company. Employees and managers like her are the reason customers remember a business, recommend it to everyone they know, and remain loyal for years. If corporate leadership ever reads these reviews, please recognize this woman. She is an extraordinary representation of what customer service, leadership, compassion, and professionalism should look like.
If you ever need anything shipped in York, PA, this is the location to call, and if you are fortunate enough to have Liz helping you, know that you are in exceptionally good hands.
Thank you again, Liz, from the bottom of my heart. You turned an impossible situation from California into a successful overnight shipment across the country, entirely over the phone, and I will never forget how incredibly helpful you were.
100/10. Truly one of the best customer service experiences I have ever had.”
“Everyone who works at this location is so friendly and welcoming! I had quite a few Amazon returns and was honestly a little nervous about bringing them all in because I’ve had less-than-great experiences with returns at the Red Lion location. The staff here made the entire process so easy. They were kind, patient, and quickly handled all of my returns without making me feel like an inconvenience. Such a great experience—I’ll definitely be coming back to this location!”
“I was greeted as soon as I walked in. It was clean inside. And I was waited on right away. She even asked if I would like proof on delivery! Which I didn't even think of. Which I truly appreciate.”
“Friendly and helpful service from the employees there. If you're shipping internationally, do it from here, because they offer the cheapest rates and several different companies, like Meest Sea and DHL. Saved $200 shipping a small 4lb package with them over UPS. They also have a nice selection of York memorabilia if you're looking to ship that as well. Highly recommend!”
“After another print shop was giving me a hard time and delays for a time sensitive project. I stopped in here to get a project done for the first time.
They were extremely busy, but took the time to answer my questions, gave me a space to work there, worked on my project while I was still in the store and on my way home got the notification that it was done!
Highly recommend!
Two thumbs way up!!!”
2 - 4:30PM 8AM - 1PM
2 Emig Road, Emigsville
Shipping Centers
“I stopped by this location needing date stamps (postmarks) on a short stack of envelopes! And Emma was able to help me with those, she was great, very poliet and efficient 🙏 I appreciate her infinitely! 💙🤍❤ Will return in the future!”
“NOT BEING ABLE TO TALK TO A HUMAN IS VERY TROUBLING, HOWEVER, THE DRIVER BROUGHT ALL 3 LARGE BOXES TO MY DOOR ON THE SECOND FLOOR. HE DESERVES A REAL PAT ON THE BACK. THANK YOU TO THE DRIVER!!”
“GREAT EXPERIENCE - THANK YOU!
Just received a cross-country shipment that as the saying goes, hit the ball out of the park. Fantastic communication, teamwork, service. Thank you so much to everyone involved for working so well together through all the handoffs to assure fast and safe transport… after going way above and beyond on getting a great rate. A+++!!!”
“I forgot the exact location (inside Walmart close to Dover PA)and, but I had to drop off a package that I needed sent right away. The young gentelman was awesome and heard my issue and took good care of me. THANK YOU”
“Always great service, friendly workers.
I ship all over the world and they are always on top of any shipping issues in the US.
Couldn't ask for better service!”
“Busy location. The female staff members are friendly but the male staff member is consistently grumpy, borderline mean.
I use this location a lot. Easy access from the parking area. Good hours.”
1 - 4:30PM 8AM - 12PM
115 South Main Street, New Salem Borough
Shipping Centers
8AM - 12PM 1 - 4:30PM
5285 W Lincoln Hwy, Thomasville
Shipping Centers
“The staff at this post office is so helpful. We had to be out of state for several months last year. Using the federal website for forwarding was daunting both setting it up and ending the service. The Post Mistress was so patient and helpful setting me up. She also assisted with a passport issue. My delivery person is friendly and will place heavy boxes by my door as I am disabled now. I can't say enough about them. I have experience with the postal service in Tucson and I can tell you it ranks a 2 on a scale of 1-10. Thomasville ranks a 10+ in my book.”
“Print and Marketing team always goes above and beyond when printing my items for special events. Work is done quickly and economically, which is important for our small all-volunteer organization.”
9:30 - 11:30AM 12:30 - 4:30PM
107 W Ore St, Loganville
Shipping Centers
“The girl Tasha is so sweet! They were closing.. but she still took her time, helped me figure out the best way to mail an expensive coin, to a shady dude, advised me to tk a pic inside the envelope! You don’t find USPS ee’s like that!! Thx Tasha!!!”
“Staples is always a quick go to. I would suggest going on apps like iBotta and see what Cashback they offer. They're not the best price but in a pinch it typically have what I need.”
“The employees were very friendly, knowledgeable, and helpful! The service was quick and fairly priced. All in all a great experience - I’ll be returning here anytime I need to send a package in the future!”
“Nice lady at the guard shack! They had a restroom NO porta potty THANKGOD! I arrived around noon. Had a open appointment time. Easy check in / out. I was the only truck in the yard, was giving a dock door right away there was plenty of space 2 maneuver. I would hate to deliver here if there was Hella trucks in the yard i could see it being a cluster fuk! Theres no over night parking which is no biggie they don't have the room so thats understandable. I got unloaded rarely quickly was in & out within a hour not sure if he wanted to go on lunch break or what but he got me in & out!
There's a small Rutters like 6 miles away truck friendly if you want to grab a bite or ca th so e Zzz's
129 Leader Heights, York, PA, 17403 is the address you can find tbe location on trucker path.”
8AM - 4:30PM
61 North Walnut Street, Dallastown
Shipping Centers
“My go to USPS postal location. Staff is friendly, even when busy. They provide passport services here which we used 10 years ago. Nice to have so close to our home.”
“Best in town friendly efficient and awesome ?? anybody that complains about this post office hasn't been going there very long. The best in York county for sure ?”
8AM - 4:30PM
201 Church St, Glen Rock
Shipping Centers
“Post Master Eric is incredibly helpful! I have lived in Glen Rock for almost 9yrs, and he has always helped me when I have a problem. We live back in the woods, and not the easiest house to find, so his help has been a relief for me over the years. I really appreciate him, and all his hard work.”
8AM - 12PM 1:30 - 4:30PM
3 S Camp St, Windsor
Shipping Centers
“Caitlin is amazing along with every person I meet here:). I’ve probably dropped off over 7,000 packages in the list 4 months and they handle them like a champ (and get every one scanned).”
8:30AM - 1PM 2 - 4PM
13 Rippling Run Rd, Felton
Shipping Centers
“The Felton office was rather empty when I visited in the middle of the day. The clerk was able to help me with a shipment I was making. Made my transaction smooth.”
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“The young man who is assigned to this office is amazing. He does his job quickly, efficiently and with a smile as he gets you in and out as fast as possible. He has no control what happens with packages after they are shipped off. So him as a person and his customer service skills are amazing. Only problem with this office is since this is such a small office with low traffic the hours are horrible; the only negative.”