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“Had a very positive experience today at this Verizon store. Jacob was friendly, patient and knowledgeable. Took good care of me in upgrading to a new cell phone as well as changing over all my services to them. I enjoyed working with him and appreciated his calm demeanor as I am always a little nervous when dealing with technology...lol! Thank you Jacob for everything!”
“I am a T-Mobile home internet customer of 3 years and my original Gateway recently broke. Initially I went to another T-Mobile store where I was told that I would have to wait one month for a new Gateway to arrive because it was on backorder. Obviously, I did not want to be without internet for a month so I went to the Bridgeville store for a second opinion.
I explained the situation to Kiko, who listened closely and immediately proposed a solution to my dilemma. Less than an hour later I was on my way home with a new Gateway and no extra expenses out of my pocket. I had internet service again that night.
I highly recommend working with the Bridgeville store in general, and Kiko specifically. She is kind, caring, and smart, which is a great combination for anyone and not always easy to find in the world of tech support. She made what had been a frustrating situation instantly better and made a point of leaving me with her personal number in case I ran into any additional problems and needed to follow up with her. I cannot say enough good things about working with her.”
“Recently switched from Verizon with a significant number of devices. Initially just asking out of curiosity, but Zeke was able to answer all of my questions confidently.
Entire process took a little over three hours, but was completed without incident and saved ~$100/month.
Thank you Zeke!”
“I needed to migrate data to a new phone after my husband's broke. I was told at best buy that it would take up to 48 hours because I did not have all the passwords that I needed. Quinton was fantastic and had everything up and running within 15 minutes. Every associate had an amazing attitude.”
“DJ and his helpful staff were great! He sat down and helped me write every case scenario of how much it would cost and he also gave me great advice. I highly suggest him and his team. Plus, he was kind. Someone else helped me but I forget his name. I just know he liked soccer but I suggest him as well! haha”
“recently walked into this T-Mobile next to vision works to get a phone This visit accomplished what I was looking for I am happy with my new phone although That said, entering into this store was unwelcoming There was an employee sitting closest to the door in a hat who came across as not caring to give a hello, looking down at his phone what made things worse was that he remained seated the entire time. It is clear I’m older and have a difficulty standing for long periods. The simple gesture like offering to sit at a table or standing to assist would have gone a long way toward making a customer feel comfortable. after a minimal effort in being acknowledged when entering the store it was a stab at what kind of customer service the representative chose to give and reflects the efforts given to As well”
“A big shout out to the manager, Derick who solved my problem. Derick went out of his way to educate me if the problem occurs again He was very kind, patient and solved the problem quickly Thank you, Derick”
“Lots of parking despite how busy it was. I walked in behind two other people so I thought it would be awhile once I seen a ton of other people inside. I was immediately approached and asked how they could help. I was only returning an old wifi box since I upgraded. Unfortunately this store is out of my traveling way so I usually went to south hills village area. But I definitely enjoy the open atmosphere. It didn't take long to return the item and be on my way. I have gotten multiple phone lines through xfinity and always a great help.”
“I had to cancel service for my mother whose been moved to assisted living. I thought it would be a huge hassle. They understood life happens and could not have made it easier.”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“My wife and I both want to thank Shiemata at the South Hills Village store for the way she helped us with her expertise and personality.
We have been struggling with our iPhone Airs for months. We called Apple and Comcast and went to three other local Xfinity stores. No one could help, especially at the other Xfinity stores. We were so frustrated. But within minutes of us arriving for our appointment, Shiemata had us lined up with new iPhones and get them completely updated within an hour. She was responsive and kind and smart. We loved our experience with her. Please let her and all the people at Comcast know what an amazing teammate she is.”
“Stopped in to drop off my old box, started telling me that since I been a customer so long that basically I could trade in my phone and get $500 with trade in, and get a newer Galaxy and pay only $4 a month which was insane! Super nice friendly people that helped a lot and didn’t push!”
“I would like to commend Destiny, she was truly patient and understanding with the situation that was going on with my mother in law. Thank you so much for all you do.”
“Shelby helped us switch from t-mobile to Xfinity saving us thousands of dollars and she was so friendly and down to earth the whole time! So glad I switched and we will definitely be staying”
“I come to this location specifically because Skyler is very knowledgeable, efficient and has gone above and beyond every time I have visited. Whether I need a new device, plan adjustment or a question he is always friendly, patient and helpful!”
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“I've been a Verizon customer for a very long time. This was by far the best experience I've had. My phone situation was somewhat complicated, but Quentin and Dominic was very patient and extremely helpful...... I didn't think I'd ever walk into a Verizon store and laugh as much as I did today. Thank you both for making this process and the experience top tier.”