“I am a T-Mobile home internet customer of 3 years and my original Gateway recently broke. Initially I went to another T-Mobile store where I was told that I would have to wait one month for a new Gateway to arrive because it was on backorder. Obviously, I did not want to be without internet for a month so I went to the Bridgeville store for a second opinion.
I explained the situation to Kiko, who listened closely and immediately proposed a solution to my dilemma. Less than an hour later I was on my way home with a new Gateway and no extra expenses out of my pocket. I had internet service again that night.
I highly recommend working with the Bridgeville store in general, and Kiko specifically. She is kind, caring, and smart, which is a great combination for anyone and not always easy to find in the world of tech support. She made what had been a frustrating situation instantly better and made a point of leaving me with her personal number in case I ran into any additional problems and needed to follow up with her. I cannot say enough good things about working with her.”
“My experience at this Xfinity store has singlehandedly kept me an Xfinity customer for years to come. I came in with issues transferring my phone to Xfinity from AT&T. The first time I came in, Dominic and Dragan smoothly and kindly helped me establish a new eSIM on my phone. However, an internal error occurred due to AT&T's mishandling of the situation and I returned to the store. Dragan, Dominic, and Casey all had extreme patience, kindness, and knowledge while they tried to resolve an issue they had never seen before. Dominic especially was incredibly dedicated and continued to help me after doors had closed, and generously offered me a temporary phone while they resolved the issue. The staff at this store upholds Xfinity's promise to provide the best possible service, and I could not be more pleased with their help. I highly recommend going out of your way to come to this Xfinity store for any of your needs.”
“After struggling to upgrade our phones with AT&T we were welcomed with open arms to Verizon. Doug gave us a great price and made sure we had everything we would need for our upcoming vacation”