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“I unfortunately forgot the employees name, but the man working by himself yesterday (October 1st) at the liberty ave location was amazing. He helped me get exactly what I wanted and made the process as seamless as possible. He deserves to be commended for delivering the best customer service experience I have had at a Verizon store to date.”
“I stop by the boost store in Wharton square today to get my client a new phone. Rose?who works in the store really helped me out on choosing a phone and plan very good customer service. Thank you so much Rose ? for all you help. ?”
“JAIRO helped me with my t mobile phone and he was extremely helpful and professional. He was very knowledgeable and fixed my issues in minutes. So nice to have great customer service. Thank you Jairo.”
“I have worked and managed in the customer service/customer experience space for almost three decades. My visit to T Mobile yesterday, where I was so ably helped by Darren W, was without a doubt one of the best customer service interaction I have ever had. I had put off upgrading my I phone for some time. I also wanted the Apple Watch Ultra 3. Because of the horrible storm this past Friday night, we had no power. I thought it might be a good time to get an I pad that didn’t rely on WIFI.
I apologized to Darren when he introduced himself — this was going to be a complicated order, and I needed to ask a huge favor. We had been without power for more than 18 hours. Would it be possible for the phone, watch, and I Pad to be fully charged? He smiled and said it was no problem, that he would be happy to. He spent considerable time with me going through my accessory options. Every screen protector was perfectly installed. (Unlike when I do them!).
Darren, and all of the people working on Saturday, some who also had no power, were so incredibly helpful and kind to everyone in the store. I am grateful to Darren. He represents T Mobile with distinction and provided the finest customer experience.”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Recently switched from Verizon with a significant number of devices. Initially just asking out of curiosity, but Zeke was able to answer all of my questions confidently.
Entire process took a little over three hours, but was completed without incident and saved ~$100/month.
Thank you Zeke!”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“Tia was absolutely great!! Best customer service, helped me with all of my questions, gave me advice on ways to make my phone work better and helped me with the new watch I purchased from her! 10/10 customer service!!! Give her a raise”
“I needed to migrate data to a new phone after my husband's broke. I was told at best buy that it would take up to 48 hours because I did not have all the passwords that I needed. Quinton was fantastic and had everything up and running within 15 minutes. Every associate had an amazing attitude.”
“The staff today were amazing. Brant and Robert i think were the best ever, like, literally helped me so much with everything guided me and my wife through it all and let me mention they were super funny to.Thanks again.Go to this location because they're literally the best service I came across in a while!?”
“DJ and his helpful staff were great! He sat down and helped me write every case scenario of how much it would cost and he also gave me great advice. I highly suggest him and his team. Plus, he was kind. Someone else helped me but I forget his name. I just know he liked soccer but I suggest him as well! haha”
Open 24 hours
2 Robinson Plaza #300, Pittsburgh
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“Starting a business is a difficult thing. The team at Sierra made it so technology was not one of those hurdles.
Only giving 5 stars because I can't do 10!!!”
“I would like to give a special thanks to the gentleman that took the time to dig out broken pieces of my charger from my phone (could have happened to anyone/ some may have chalked it and tried to sell me another), I greatly appreciated all the attention I was given by all involved staff members with the multiple issues that I had! Thanks T Mobile”
“Jaiveion helped my wife and I get our Xfinity wifi and account set up and was very knowledgeable! He is a great employee and cares about his customers! I recommend this store and getting help from Jaiveion!”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“I had a great experience with Xfinity! The whole process was smooth, and the customer service really stood out. I worked with Denisha, Austin, and G, and they were all incredibly helpful, patient, and knowledgeable. They took the time to answer all my questions and made sure everything was set up exactly how I needed it. It’s not always easy dealing with service providers, but they made it simple and stress-free. I truly appreciate their professionalism and friendly attitude excellent customer service all around!”
“Switched from another cell proVider 1 month ago. So far, pleased with the change.The people in this store were easy enough to work with - I'm no techy and needed help with swapping SIM cards, and correct any dangling chads.TMoble tech assist seems to respond faster and be more helpful than my preVious proVider.”
“My wife and I both want to thank Shiemata at the South Hills Village store for the way she helped us with her expertise and personality.
We have been struggling with our iPhone Airs for months. We called Apple and Comcast and went to three other local Xfinity stores. No one could help, especially at the other Xfinity stores. We were so frustrated. But within minutes of us arriving for our appointment, Shiemata had us lined up with new iPhones and get them completely updated within an hour. She was responsive and kind and smart. We loved our experience with her. Please let her and all the people at Comcast know what an amazing teammate she is.”
“I had an amazing experience at the Verizon store thanks to Matthew! He was exceptionally professional, kind, patient, and knowledgeable. He made sure everything was completed accurately and went above and beyond to make the entire process smooth and stress free. Customer service of this caliber is uncommon. Matthew 100% deserves recognition. If you're considering new services, I highly recommend this location, ask for Matthew. The assistant manager was also very courteous and professional. Thank you again Matthew, for such outstanding service!”
“I would like to commend Destiny, she was truly patient and understanding with the situation that was going on with my mother in law. Thank you so much for all you do.”
“Opened right on time multiple employees available help. I was able to get in and out within 20 minutes. Much ,much better than online customer service. Steve was great and very helpful”
“This review is not for this store specifically, I haven’t been to this location but it’s the nearest one to me now that I’ve moved. The review is for the overall service. Hands down, best internet service I’ve ever had. Reliable, quick fixes and the customer service is through the roof. The woman Lynn, who just helped me out over the phone, was the best customer service rep I’ve ever dealt with. Friendly, polite, kind and HELPFUL. If you have Xfinity in your area, keep it or switch to it, it’s just one less headache in life.
Update: I had to go back to resolve another issue with cellular service. They were packed but the manager there kept things running smoothly and helped me out personally to keep things moving. She knew my issue could be resolved quickly and was able to do so while managing the needs of other customers and employees. Say what you want about Xfinity but great human interactions like this, during difficult and stressful moments is invaluable.”
“Great experience at this Verizon store. My family originally came in just to get a child’s watch phone activated, but thanks to Dennis, we ended up upgrading phones across the board—and we’re genuinely glad we did. Dennis was knowledgeable, patient, and incredibly thorough in explaining our options without any pressure. He took the time to understand our family’s needs, made sure everything was set up correctly, and ensured we left feeling confident and taken care of. His professionalism, efficiency, and customer-first attitude turned what could have been a quick errand into an outstanding experience. Verizon is lucky to have him, and we’ll absolutely return because of Dennis.”
“I come to this location specifically because Skyler is very knowledgeable, efficient and has gone above and beyond every time I have visited. Whether I need a new device, plan adjustment or a question he is always friendly, patient and helpful!”
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“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”