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“I unfortunately forgot the employees name, but the man working by himself yesterday (October 1st) at the liberty ave location was amazing. He helped me get exactly what I wanted and made the process as seamless as possible. He deserves to be commended for delivering the best customer service experience I have had at a Verizon store to date.”
“I stop by the boost store in Wharton square today to get my client a new phone. Rose?who works in the store really helped me out on choosing a phone and plan very good customer service. Thank you so much Rose ? for all you help. ?”
“JAIRO helped me with my t mobile phone and he was extremely helpful and professional. He was very knowledgeable and fixed my issues in minutes. So nice to have great customer service. Thank you Jairo.”
“I have worked and managed in the customer service/customer experience space for almost three decades. My visit to T Mobile yesterday, where I was so ably helped by Darren W, was without a doubt one of the best customer service interaction I have ever had. I had put off upgrading my I phone for some time. I also wanted the Apple Watch Ultra 3. Because of the horrible storm this past Friday night, we had no power. I thought it might be a good time to get an I pad that didn’t rely on WIFI.
I apologized to Darren when he introduced himself — this was going to be a complicated order, and I needed to ask a huge favor. We had been without power for more than 18 hours. Would it be possible for the phone, watch, and I Pad to be fully charged? He smiled and said it was no problem, that he would be happy to. He spent considerable time with me going through my accessory options. Every screen protector was perfectly installed. (Unlike when I do them!).
Darren, and all of the people working on Saturday, some who also had no power, were so incredibly helpful and kind to everyone in the store. I am grateful to Darren. He represents T Mobile with distinction and provided the finest customer experience.”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“Recently switched from Verizon with a significant number of devices. Initially just asking out of curiosity, but Zeke was able to answer all of my questions confidently.
Entire process took a little over three hours, but was completed without incident and saved ~$100/month.
Thank you Zeke!”
“Tia was absolutely great!! Best customer service, helped me with all of my questions, gave me advice on ways to make my phone work better and helped me with the new watch I purchased from her! 10/10 customer service!!! Give her a raise”
“I needed to migrate data to a new phone after my husband's broke. I was told at best buy that it would take up to 48 hours because I did not have all the passwords that I needed. Quinton was fantastic and had everything up and running within 15 minutes. Every associate had an amazing attitude.”
Open 24 hours
2 Robinson Plaza #300, Pittsburgh
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“Starting a business is a difficult thing. The team at Sierra made it so technology was not one of those hurdles.
Only giving 5 stars because I can't do 10!!!”
“DJ and his helpful staff were great! He sat down and helped me write every case scenario of how much it would cost and he also gave me great advice. I highly suggest him and his team. Plus, he was kind. Someone else helped me but I forget his name. I just know he liked soccer but I suggest him as well! haha”
“Had a really positive experience getting my plan changed around and selecting a new phone today at this location. Danielle and the other staff were patient and helpful and offered great customer service.”
“Lots of parking despite how busy it was. I walked in behind two other people so I thought it would be awhile once I seen a ton of other people inside. I was immediately approached and asked how they could help. I was only returning an old wifi box since I upgraded. Unfortunately this store is out of my traveling way so I usually went to south hills village area. But I definitely enjoy the open atmosphere. It didn't take long to return the item and be on my way. I have gotten multiple phone lines through xfinity and always a great help.”
“Karen helped my wife and I get an internet bundle as well as 2 new phones, helped us save a lot of money from our previous carriers and she was magnificent with help!”
“I would like to give a special thanks to the gentleman that took the time to dig out broken pieces of my charger from my phone (could have happened to anyone/ some may have chalked it and tried to sell me another), I greatly appreciated all the attention I was given by all involved staff members with the multiple issues that I had! Thanks T Mobile”
“Great staff have a great time everytime we in store. Best T-Mobile in the region with the best staff. I’d really like to see the staff get standing rubber mats for the long hours on their feet the whole time. Will be returning.”
“Switched from another cell proVider 1 month ago. So far, pleased with the change.The people in this store were easy enough to work with - I'm no techy and needed help with swapping SIM cards, and correct any dangling chads.TMoble tech assist seems to respond faster and be more helpful than my preVious proVider.”
“My wife and I both want to thank Shiemata at the South Hills Village store for the way she helped us with her expertise and personality.
We have been struggling with our iPhone Airs for months. We called Apple and Comcast and went to three other local Xfinity stores. No one could help, especially at the other Xfinity stores. We were so frustrated. But within minutes of us arriving for our appointment, Shiemata had us lined up with new iPhones and get them completely updated within an hour. She was responsive and kind and smart. We loved our experience with her. Please let her and all the people at Comcast know what an amazing teammate she is.”
“I can’t express enough how grateful I am for the above and beyond assistance provided by Geoffrey C. at this location! This wonderful employee gave me his personal number and helped me after hours and on his days off to get our 3 lines transferred over from another carrier! Who does that? And I’m talking about multiple days and hours spent when one phone that was shipped out of state had some issues. Geoffrey swooped in like Superman and handled everything with a smile, making jokes to help alleviate tensions, and with the determination of a dog with a bone to make everything just right!
Thank you for all your help, Geoffrey, you deserve a raise and I hope this small token of my recognition helps in some way. You’re the best! 5 ⭐️”
“I would like to commend Destiny, she was truly patient and understanding with the situation that was going on with my mother in law. Thank you so much for all you do.”
“I had an amazing experience at the Verizon store thanks to Matthew! He was exceptionally professional, kind, patient, and knowledgeable. He made sure everything was completed accurately and went above and beyond to make the entire process smooth and stress free. Customer service of this caliber is uncommon. Matthew 100% deserves recognition. If you're considering new services, I highly recommend this location, ask for Matthew. The assistant manager was also very courteous and professional. Thank you again Matthew, for such outstanding service!”
“We went to Xfinity to set up a new WiFi for our home, and Ammiel helped us throughout the process. He was very knowledgeable and explained everything clearly, which made it so much easier for us. He also set us up with a 5-year 1-Gig student discount internet plan and even included a free line for 1 year. We really appreciate his professionalism and support. Thank you, Ammiel!”
“Opened right on time multiple employees available help. I was able to get in and out within 20 minutes. Much ,much better than online customer service. Steve was great and very helpful”
“Great experience at this Verizon store. My family originally came in just to get a child’s watch phone activated, but thanks to Dennis, we ended up upgrading phones across the board—and we’re genuinely glad we did. Dennis was knowledgeable, patient, and incredibly thorough in explaining our options without any pressure. He took the time to understand our family’s needs, made sure everything was set up correctly, and ensured we left feeling confident and taken care of. His professionalism, efficiency, and customer-first attitude turned what could have been a quick errand into an outstanding experience. Verizon is lucky to have him, and we’ll absolutely return because of Dennis.”
“I come to this location specifically because Skyler is very knowledgeable, efficient and has gone above and beyond every time I have visited. Whether I need a new device, plan adjustment or a question he is always friendly, patient and helpful!”
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“Best experience I’ve had getting a phone ever. All of the staff that day was kind and patient with everyone who walked in, not just me. They were funny and helped me understand clearly what I was buying. I’m never going to any other Verizon store again!! This is the one!”