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“Market Plaza office, Upper Allen Township.
We recently had exceptional service from Cassandra who spotted a fraud attempt and immediately directed us to the office of Trish Williams. Trish took all the necessary steps to alleviate the situation. Further, follow up actions were processed by Trish immediately.
We can't say enough about the excellent, responsive service provided by the branch employees mentioned.
Thank you!!!
Also Hunter from the Fraud department provided the necessary procedures to follow.”
“John was amazing! I had a lot happening with my account and was feeling very defeated. He was very patient with everything that was happening with my account and made me feel assured and was assisting with the process as quick as he could. I want to say a big Thank You, and that I couldn’t have done it without them at the branch & John specifically”
“I am with Belco from last 14 years. All my personal, business, automobile accounts with Belco. The staff is very friendly. Most of them call with my name when I enter into their building. The service is awesome from the branch and customer care.”
“I've had orrstown for about 10yrs... never had issues.. even during the merge. Also have only ever had 1 fraud issue and it was my fault... I would highly recommend this place for easy banking”
“Mid Penn was the only bank willing to work with me 12 years ago. They earned my business and they continue to earn my business with a convenient location and the staff is always pleasant and eager to help!”
“If you need to go to a branch to speak to someone go to Mechanicsburg. Sarah is amazing and went above and beyond for me! I first went to Camp hill. It wasn't even 4pm yet & open till 5. The man there does as little as possible. Only one person in front of me and more than an hour to go and he as much as told me to leave. Said he had too many appointments & probably couldn't see me. Only one other person there. I waited over 45 minutes for him to basically tell me he wanted to do as little as possible in is last hour. Waited for nothing just to be told to come back another day. Really? Man, do your job!!! Left went to Mechanicsburg and Sarah helped me, ran past 5pm but she wasn't done till every aspect of my situation was taken care of. If you want good customer care, AVOID Camp hill branch.
Sarah thank you so much!
You made me feel valued when the man at Camp Hill made me feel like an inconvenience. Appreciate that more than you know!”
8AM - 4:30PM
6692 Carlisle Pike, Mechanicsburg
Banks
“From my personal experience I can tell you that Mrs Rachel wacker is one of the best binary options/forex managers I have met in a while. I had lost over $3000 on the advice of managers who have little to no experience. Today I remain grateful to Mrs Rachel wacker for putting me through during my early days of trials and errors.”
“Dawn Nixson helped me and my girlfriend with a card issue with such amazing customer service! She was so personable and truly made fixing an inconvenient card issue truly a fun experience and handled it so quickly and with patience. Wish I could give 10 stars.”
“Subha Maria was so kind and patient with me. I appreciate her patience. I am 72 years old and not tech savvy. She answered all my questions and resolved my problems quickly. If I have any other problems I definitely want her to handle them. Thank you again Subha Maria.”
“Better than the downtown branch because this one is actually open Monday through Saturday. Typical Mid Penn Bank, not going to impress by any means, but this branch is pretty good. In and out with relative ease and never (that I've seen) too busy. The bank as a whole (hole) is not great. Antiquated business banking system online and horrible loan products. I'm only a customer here by default since Riverview Bank was bought by these guys. I'd definitely bank elsewhere given the choice.”
8AM - 4:30PM
2175 Bumble Bee Hollow Rd, Mechanicsburg
Banks
“I have multiple personal and business accounts at Americhoice, so I visit the branch at least weekly. The service has always been friendly and professional.
It definitely has a small-town vibe, so some of the online amenities are slightly less robust than larger institutions, but it's never caused me any trouble.
Highly recommend!”
9AM - 5PM
6280 Carlisle Pike, Mechanicsburg
Banks
“Great bank. Alan was very helpful and super friendly. Bank was clean and well maintained. Recommend to anyone who wants outstanding customer service and staff who care about their members and their best interest”
9AM - 5PM
5211 Simpson Ferry Rd, Mechanicsburg
Banks
“I had a frustrating issue with a loan that was transferred from First Harvest Credit Union, which resulted in erroneous reporting and a drastic drop in my credit score. Trying to get this resolved was stressful, and I was extremely disappointed with how the situation was initially handled.
However, I have to give Lisa Painter a huge amount of credit for her professionalism, diligence, and dedication. If it weren’t for her persistence and attention to detail, this issue would not have been resolved. She truly went above and beyond to ensure that everything was corrected, and I’m completely grateful for her efforts.
Because of Lisa’s exceptional customer service, I’ve decided not to press further issues with this bank. While my experience with the loan transfer process was frustrating, her help made all the difference. Thank you, Lisa!”
8:30AM - 4PM
6375 Carlisle Pike, Mechanicsburg
Banks
“Hands down the highest customer service in the business! Personally as well as with our multiple businesses, we have accounts at three banks. None compare to the customer service at F&M Trust! Unfortunately, their rates are easily beaten by the competition; otherwise, we'd have all our eggs in one basket.”
“I visited to obtain a replacement card. The service here was prompt, and Courage Walker provided exceptional assistance, exceeding expectations. I believe a raise is well-deserved.”
“I'm retired military and a DOD civilian, I only opened a savings account but they were professional and very courteous with me. I had a great experience opening my account and they followed up with me to ensure I did not have a negative experience. The few times I contacted the bank they were willing to go above and beyond to assist.”
“I had a great experience with Wijdane El Habchi at First National Bank. She is professional, helpful, and takes time to understand her clients’ needs. She explained everything in a clear and simple way and answered all my questions patiently. The whole process was easy and stress-free. She was always responsive and paid attention to details. I highly recommend Wijdane for reliable and trustworthy banking support”
“Dealt with them couple years ago. Great experience so I decide to give them a try when I needed to raise my limit on my home equity loan that I had already in place with another institution. Even though my home value increase significantly since the first home equity loan was taken out, my bank (at that time) still did not qualify me for any additional amount even though a higher amount was quoted earlier.So I decided to give members first a try since they proved themselves in the past, and again they came through with a blazing glory. They actually increased my line of credit 60% more from the old institution’s original line of credit amount! That’s a big increase and that’s the amount I was expecting based on my credit score and the increase value of my home. They saved a vacation house deal I would have lost if they didn’t come through.There was a small miscommunication during the transaction but this was completely resolved by management in literally 30 minutes (including the call back with the good news.)Looking at their mission statement, they literally put their members first. Thanks again for your great customer service. We will be switching our old banks’ accounts from the old institution to members first in the near future.”
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“Erica, has been a great team member and a shining example of customer service! Also...Becky...the manager went above and beyond as well.
Wendylee Gulick ⚘️”