The Home Depot at Oregon Avenue offers a wide variety of tools, appliances, building materials, and gardening supplies to meet home improvement needs. The store is noted for being generally well-organized, with reliable online resources for locating products, and it provides good parking. Customers frequently shop both in-store and online for household items. However, significant feedback centers on staffing and service. While there are plenty of associates, many reviews state they often are not knowledgeable about product locations or are not helpful and pleasant. A major point of frustration is the checkout process; there are consistently too few cashiers, creating long lines and forcing customers to use self-checkout without assistance, which many feel should warrant a discount. The customer service and returns desks are also described as understaffed, leading to long waits even for online pickups. Despite these operational issues, exceptional service from individual employees in specific departments, like tool rental, receives high praise for contagious energy and excellent assistance. In general, it is considered a good location that would benefit greatly from hiring more staff to adequately serve customers.
Laura at customer service was fantastic helping me with my warranty return, ryobi was giving me issues and she helped immediately!
January 2026
Everyone here is really kind and helpful. Bill from plumbing was an amazing help and provided guidance for my kitchen sink repair. 10/10 anytime I come in here
November 2025
Not always in stock even when they say it is full of clutter
