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“Zach was great he was patient and kind. He went above and beyond to make sure I was able to get what I needed. The store manager Nate was kind and helpful as well.”
“Shamika did awesome! Super helpful and was so patient with me as we determined the best new phone. She also helped find better discounts to bring my plan monthly payment down. Highly recommend this Verizon store!”
“Oh wow I love this place they could eat get me with a new phone in my price range so offered to fix my phone and did just that. I’m soooo happy .the guy at the front was very helpful and we had open conversation while I waited to. Very friendly helpful and affordable.”
“I just started with PhillyWisper last week. was able to schedule an installation within a day and it was a quick 30 min set up. The team was nice and brought me a router (for $70). The internet has been working flawlessly. My mom has been using their internet service for 10 years and she's never had any issues with it. Whenever verizon or xfinity or whatever other internet provider in our building has issues, PhillyWisper stays strong. $35/month and no installation fee is a steal.”
“I would recommend this store because Jay is the best. She is knowledgeable, patient, helpful, and will answer your questions to best abilities. I was indecisive about what phones should I purchase and she gave me a good advice and patient with me and never kicked me out when I'm just deciding and looking up the phone because she understands. Thank you for her great customer service”
“It was a very long experience there's only one person there he does everything and it's hard to get it taking care of when you are only one person but he managed and did great . Only thing about this store they need more help and ppl answer the phones as for the guy that helped me and my mom you're great and thanks for all your help”
“I just went into the store to get an extender for my WiFi and I had Selena who helped me out. She was very helpful and polite. She informed me about the deals that are available to me and explained them so well with no confusion.”
“Tanisha provided my family with EXCELLENT customer service! I brought my uncle in to discuss lowering his bill & exchange old equipment. Tanisha was so thorough, explained the details to my Uncle and even moved closer to him when she realized he was turning up his hearing aid. Thank you Tanisha for being so kind and helpful.”
“Christine T on saturday night 2/14/26 was an asbolute angel of customer service. Went above and beyond to calmly help me untangle a disaster of a broken phone and need to upgrade. Bless her.”
“I have always experienced great customer service. I wasn't a regular at this location. I only went for a specific reason when I was in the area. Yesterday, the staff every last one of them were thorough and helpful. I truly appreciate the fact that the staff went above and beyond so well and with such a positive demeanor. I would highly recommend this location. T-Mobile should pay these folks extremely well and/or give out bonuses to these folks! Seriously!!! They represent the company so well.”
“I have been in several T-Mobile stores. The one on ridge avenue in Philadelphia is terrible they're rude. But I just came to one where Jai Lynn helped me get rid of a virus and she did it very quickly. I appreciate the customer service in this store.”
“I would like to give a big shout out! and thank you to Moe and Mohammed for setting me up with Home Internet. They both were kind and took the time to listen to me. When I entered the store, they greeted me and showed me exceptional customer service. Just as they assured me, when I went home I was able to plug up my device and immediately be connected to the Internet. What a relief! This is the store where T-mobile customers are treated superb.”
“It as a pleasure to have assistance from Jenny. She was very informative and transparent with the terms of my new plan and the deal for my new phone. Much more helpful than the app or website a thousand times over.”
“Currently metro customer switching plans cause they Wi-Fi sucks even when you just pay your bill however called boost to switch and Carlos got me all straight and square even calmed my anxiety over metro by explaining my services costs of product and plans that I’ll be recording with boost!!! Carlos deserves a raise!!!!! Let’s go boost!!!”
“I can’t say enough good things about this team! They make IT feel easy. Anytime we have a question or issue, they respond quickly and take the time to explain things in a way that actually makes sense. You can tell they genuinely care about their clients and go above and beyond to keep everything running smoothly. It’s such a relief knowing our technology is in good hands. 1000% recommend!”
“Ed was amazing. I came in first thing in the morning for a warranty exchange. How ever my phone kept crashing and I really really wanted to save my pictures. He literally say there with my for HOURS ! 3 to be exact. Helping me get them downloaded. He was so patient. Everyone that worked today Dec 17th was so nice. I brought my 4 year old with me and they were so patient. Thank you so so so much. My pictures are so important to me !”
“Had a weird eSIM issue with my phone. Zeddie fixed it for me in 20 minutes. She was so patient & knowledgeable & friendly, I’m not sure if she’s the manager, but she ran a great team & store as well. I could tell they have a great team dynamic & run a smooth operation. Employees were proactively answering the phones, providing clear advice & direction to customers, restocking cases & protectors, and checking out others’ orders. By far the most enjoyable in-store experience I’ve ever had with any carrier. Very very happy with my experience here.”
“Went to pick up a Tablet for my friend who purchased two phones from them last month. We were able to get service from the same person (Janella) who helped us last month. She was very capable and provided us with a new tablet at a reasonable cost.”
“I wanna thank Kim and moyo who were temporarily at this location for helping me and my girl with everything we needed! GIVE THEM A RAISE AND TREAT THEM WITH RESPECT PLEASE!”
“Excellent and patient service. Informative and willing to walk you through issues if any are difficult to work out through verbal instructions. Andrew was excellent!”
“Just upgraded my phone here yesterday and the customer service I received was above and beyond anything I can imagine. Even with my ID expired just recently the worker here went out of her way to help me not just get my upgrade to a new phone she also helped me when I forgot my pin. I've been with T-Mobile for over 20 years since they were pcs-one. I will continue to go with T-Mobile in the years to come because they have the absolute best customer service I've had among carriers.”
“There is a rep name christopher. Hes an outstanding employee everytime i come with my phone needing help hes right there to assist me always taking his time. This guy deserves his own store. His ability to take the time out with each customer and thoroughly go through each step. Its hard to find people like him in this world. Get this man a raise”
“You can't come out of this store not satisfied, they will do their best to do business with you. They fix and repair phones too, if you are around that area and need to visit a phone store, you definitely need to give them a visit,,, thank you every one for the excellent customer service you provided. Best of luck....??”
“Everyone in this store gets the job done. I've been here for different things and met with different people ( Alexis, Kay and Ray) and they all worked diligently to get the job done right. Special shout out to Alexis. She was absolutely thorough from the beginning to the end of my long transaction. She never showed signs of frustration even though I was. Too bad she's not always there. I give her 10 stars.”
“I went to the T-Mobile store located on Fox St. in Philadelphia, PA and had some issues with my phone. The manager in the store was very helpful and patient. She guided me on the phone with customer care and explained things thoroughly. I really appreciate her.”
“Just a great place to see a game. This was rink 19 for me and I enjoyed it. The fans were awesome. But odd that it is close to downtown Philly but you still really need to drive. Also one of the top 5 team stores I have been too. Excellent”
“I just want to give Rashan an excellent service review. He was patient, kind, knowledgeable, informative and he catered to the needs of my elderly, disabled family friend. What a wonderful experience in a clean, comfortable environment! Thank you for your GREAT service. I would recommend you and this store to anyone!”
“I just did an upgrade and thought i was going to lose everything but Dom and jada really went above and beyond to make sure I got everything. While waiting the rest of the staff was very friendly.”
“I'm usually in here more often than your typical customer,but they always help with whatever I need. I'm always satisfied coming here,my go-to boost store .”
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“Q and Z were incredibly helpful!!! Amazing service, extremely professional, very friendly, and very very knowledgeable!! Smooth and quick!! Adam was also very helpful.”