Madewell is a popular clothing store known for its high-quality denim for both women and men. The store offers a wide selection of clothing and accessories, including easy tees, timeless outerwear, classic footwear, and must-have bags, all designed to complement their core denim products. The store’s interior is bright, clean, and well-kept, creating a welcoming atmosphere for shoppers. Customers consistently praise the friendly and helpful staff, describing them as attentive, kind, and knowledgeable. Many reviews highlight the staff’s willingness to go above and beyond, whether it’s helping with sizing, styling advice, or providing assistance like grabbing a lint roller. The team is appreciated for making shopping enjoyable and for their genuine respect and honor towards customers. The store's location near Rittenhouse Square in Philly is favored for its great vibe and helpful service. Shoppers feel confident in their purchases thanks to the staff’s attentive service, and many plan to return for future visits. Overall, Madewell is appreciated for its excellent customer service, quality clothes, and inviting store environment.
The team at this location were fantastic! When I walked in I explained exactly what I was looking for and the first pair of jeans Kel picked up for me to try on were perfect! The cashier Ella was also exceptionally kind and while I don’t live in Philly I will return to a Madewell based on their hospitality!
March 2026
Customer service here is incredible. Everyone is so kind and attentive. Kell in particular helped me try on half the store’s jeans to find the perfect fit and then helped me pin them for hemming. The staff at this location are phenomenal and an asset the brand. Thank you!!
January 2026
Amazing, super helpful staff! Helped my wife find her perfect jeans
