United States Postal Service
USPS,
Post Offices,
Shipping CentersHours:
720 Arch St, Philadelphia PA 19105 Hours
About United States Postal Service
The United States Postal Service location at 720 Arch St is a busy post office that provides a range of services, including mail and package delivery, passport processing, and sales of stamps. As part of a nationwide organization, it delivers to every residential and business address and manages over 30,000 retail locations. This particular branch is known for its friendly staff and helpful attitude, with many customers appreciating the kindness and patience of employees, especially during busy times. The staff is often described as pleasant, straightforward, and willing to go above and beyond to assist customers. For example, one employee quickly processed a passport for a customer who was re-directed after a long day of trying to get an appointment elsewhere, demonstrating a willingness to help despite the long line and limited staffing. Customers also note that the location offers great passport services, though they mention that walk-in applications are not always available, and passport photos are not provided. Some reviews point out that wait times can be long if customers do not come prepared or if there is only one clerk working, but overall, the staff’s helpfulness and the post office’s reliability make it a preferred choice in the neighborhood. The location also offers kiosk machines for those who prefer minimal interaction. Despite occasional delays, most customers find the service friendly and efficient, appreciating the convenience and neighborhood presence of this USPS branch.
Most Recent Reviews
June 2026
Came here to ship an item. Walking into the building, guests are met with a dimly lit lobby in deteriorating condition. What does provide some bright light are the employees, especially Tai (not sure I got the spelling correct). She was very bubbly, communicative, patient, helpful and friendly. Transaction was quick and...
read full commentJune 2026
One person helpful, everyone else couldn't have been less friendly.
June 2026
Poor, rude, authoritarian service. Bad experience. Better to be avoided.
More Comments(169)
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