The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. Committed to providing secure, reliable, and affordable delivery of mail and packages, USPS manages over 30,000 retail locations and processes 47 percent of the world's mail. This particular location on 4981 McKnight Rd offers passport services by appointment only. Customers often praise the helpful and efficient staff, with one reviewer highlighting the incredible sweetness and positivity of an employee named Taylor. Taylor is described as someone who instantly lifts the mood of customers and provides exceptional service, guiding them through passport renewal and shipping processes with ease. However, not all experiences are positive. One customer encountered an unpleasant interaction with an "old lady" who seemed to intentionally misunderstand the customer's request for passport services, despite having a scheduled appointment. The customer felt dismissed and demeaned, despite speaking clear English. Overall, the USPS location is praised for its prompt and reliable service, with employees described as strictly business-oriented but efficient. One employee, Cheryl, is singled out for her exceptional multitasking and speed in serving a long line of customers. While the majority of reviews are positive, the occasional negative experience serves as a reminder of the importance of consistent, respectful customer service.
Taylor was super helpful. It was my first time applying for my passport and the process was just smooth sailing . She was quick and was also helping others while managing my application process. Great service ! I highly recommend this location .
April 2025
Usually efficient and friendly. Occasionally it is slow but most of the time you are in and out.
February 2025
Marie was very kind and efficient. She saw I was struggling over at the priority box stand and asked if I needed assistance. She called me over to the desk and walked me through everything with ease and I was in and out in no time. Easy peasy! Thanks Marie!
