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“Nathan and Tyja were amazing and patient. I recommend everyone come to this T-mobile. Im very happy they fix a big problem with my bill. They solved it quickly and efficiently. 10/10 !”
“I have never been to a verizon store that cares more about their customers than this store!!! The representative that helped me today is Bella. This girl knows her stuff!! So helpful and extremely kind!! I am so happy to have had the pleasure of meeting her
My issue was complex and she was able to fix it super quick. I use my phone for work so, that made my visit all the better. So a huge thank you to BELLA!!!!”
“Trish was incredibly helpful, helped me understand the process was very thorough in our explanations! Indias was wonderful.She also talked me through that using a tablet.They were very aware of my time and the fact that I needed to be out of here in a hurry.I would highly recommend the services of these two good people.”
“Rishi was simply amazing! We wanted to purchase a new phone and our switch from one phone to the other was a little more complicated than we had originally thought. Rishi was extremely patient and took great care of us!! He was extremely knowledgeable and worked diligently to help us get the perfect plan for our needs. I will be using Rishi anytime we have iPhone needs!!!”
“Kilee helped me and it was beyond my expectations. If you get a chance to go to T-Mobile, make sure it's the one in Vermont Mall and ask for Kiley by name. Julian is a good second guess”
“I can honestly say I spent roughly 2 hours troubleshooting and figuring out what was best and would be better for me because I had one heck of a circumstance and Angel was my representative and Gabriel was the manager and they really were amazing and just so helpful it’s a very rare quality now a days I really appreciate what they did for me.”
“The team at Service electric really takes care of me. I had an outdated modem, they sent over a technician and replaced it. They also bumped me up a speed level a while back which has been matched with the new modem. I’m very happy with the fair prices and services they offer. Thank you Bob T. for the great work!”
“I went with my mom, and she initially had some issues, but it resolved itself. The service still needs to be more aware of personal information on shared accounts. Hopefully, my mom can get everything settled correctly eventually, but we think it may take jumping through some unnecessary hoops. Update: She got help and they sent her a newer device; they also changed the number for her since she was getting 20-50 spam calls a day. It turned out ok in the end for her.”
“Went there first sign up for internet then 2 weeks later for a phone I was leaving the company I had went in and Victoria helped me excellent worker helped me with everything transfer everything from the old phone to the new phone i would recommend people in this store excellent”
“Customer service is top notch.
I wanted to start service with Boost, however, if you call Boost, or use the Boost website, it requires a card (credit/debit) to get cell service. This is not a problem for most, since this is a card world, but I only use cash.
So i came in person to the Boost store in Downtown Wilkes-Barre, and met the worker name Francis (i think). He was super helpful and polite and outgoing. I got service set up very quickly.
The only thing to note is that starting service in person at a Boost store is the most expensive option by a long shot, even for the same exact plans that you get over the phone or online. But that's probably just policy.
But overall, excellent service.
Also, some other days, it's a lady that works there. There was a little dilemma I had relating to the Boost gift card, and unfortunately, it couldn't get resolved in person, nor over the phone, but to be fair, it was a very weird problem lol. Even though she couldn't help me with it, she was still super outgoing just like Francis.
They really are nice people. lol Definitely recommend.”
“Jv helped me add another phone yesterday one of the most helpful employees I ever met. He was super knowledgeable, knew exactly what he was doing. Super friendly professional employee you don’t find a lot like Jv.”
“George AKA RobotJorge was great!! I had a little bit of an unusual situation with my phone and the plan that I was on, but after explaining some of the details to him, he was able to piece the rest together and take care of the situation quickly and smoothly. I would definitely work with him again in the future.”
“The manager has excellent customer service. He makes you feel welcome and understood, he listens to what you want or need not what his sales needs dictate and goes out of his way to help. I've had enough experience with other cell phone carriers to appreciate him! He even fixed an issue that was driving me insane BEFORE I switched over.”
“extremely good experience. The store was very clean and the workers were extremely helpful especially the young man I got to work with Carl. Everybody in the store Made me feel extremely comfortable, and I will definitely be coming back!”
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“Dylan, I wanted to say thank you very much. You were such a great person to deal with very respectful. You took time with me and I really really appreciate it and I'll think about the new watch. I'll just need to know how much altogether it will cost me, but I will think about it and I am definitely gonna call you to schedule appointment probably for next Saturday but again I want to thank you and I want to tell you how much I appreciate it. Your patience with this old Lady.”