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“I unexpectedly ended up at this Verizon store with an old phone that would not charge. Dave Reist was absolutely amazing: patient, competent and kind. A terrific mix not often found together. I walked out a very happy customer. If I could give him more than 5 stars I would.”
“Jami was awesome! Knowledgeable and patient, he answered all of our questions and got us set up with a new phone for me and my daughter’s first phone! Thank you Jami, we’ll be back!❤️?”
“Stopped here for a whole home wifi system. The guys were very helpful and got us set up quickly. The service was super simple to setup and activate. Recommend them. Tried to get xfinity to set us up before we went here and they were a disaster.”
“I have been with Tmobile for 19 years
The Lancaster store is by far the best. The staff goes above and beyond to make sure their customers leave happy. Thank you”
“The Store Manager Logan was very polite and professional to me and my family when we stopped in to inquire about a home internet. He gave us many options and we did not feel pressured in the slightest. I wish all sales people could be as polite and un-pressuring as Logan was. I will 100% return to this store in the future because of how great Logan was.”
“I was having an issue with my prepaid mobile hotspot and needed some professional help. I had spent two weeks trying to find someone who could help me but to no avail. I would like to thank Gabriel Cabrera for his help in troubleshooting my issue. He worked with me to systematically attack the problem from multiple angles and thankfully solved the issue. Great location and great staff!”
“In the beginning at this location,,staff had one thing in mind hook and crook on all sales. ,,,,BUT NOW,,,, major improvements friendly staff, now they got employees who seem to know when new shipments are coming to the store,,,and will actually call you when a product you have reserved has arrived,,,but what I really like about this new crew they listen to the need. GREAT JOB,,shout out to" big pimpin' "the salesman.”
“I tell you what when i walked in Ava Jess and Tanisha were very Polite and very helpful knew exactly what I wanted and pointed me in the right direction thank you guys so much great service”
“The service provided by Jasmine Elvir at Metro PCs, Lincoln highway went above and beyond her required duties as an employee.we very much appreciated all that she has done on both of the issues that required immediate assistance .I would highly recommend the service at this store location and service provided by her.”
“Today is June 11, 2024. I literally had the best experience with the two associates who were working here today. Unfortunately the young man I didn't get his name however Mimi I remembered were the most friendly individuals I have incountered since becoming a customer many moons ago. Not only did they both helped me with my needs but we're laughing smiling which turned my crappy day into a great one. Please Please PCSMETRO accommodate them with more then just a certificate for great customer service but with a recognition of how important and valuable they are to your company. Customer service is a difficult job because we Including Myself leave jobs because we are under appreciated. Thank you so very much you too for making my day that much better ?”
“Great experience with upgrading one phone and changing over another from different carrier. Maria was so knowledgeable and so very efficient . Easy access and plenty of parking. Maria did say they would be relocating to the Target store location. I WILL follow her on as needed products & service.”
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“Fast answers all questions knew what he was doing had multiple customers odd problems & non English speaking was able to handle everything thrown at him in spite of being by himself”