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“My daughter and I had a tremendous experience on 5/22/26 at this T-Mobile Store. This is a very complicated story but was resolved with our 110% satisfaction. My daughter needed to switch her Verizon account and added to my T-Mobile account for several reasons. Previously, she was on her daughters Verizon account but it was becoming too expensive and for several other reasons.
We were extremely fortunate to have Lindsi W. as the agent who handled the changeover. Lindsi handled all the roadblocks that prevented that switchover to an additional line to my T-Mobile account. She managed to get in touch with my granddaughter to get the Verizon account number (she was the account holder), and the PIN necessary to do the change. Previously, I tried doing all of this on the phone but was told it was literally impossible to handle without personally visiting a T-Mobile store.
Lindsi spent about 1 1/2 hours making phone calls, getting information, and ultimately completing the changeover from Verizon to T-Mobile. She was extremely patient, very knowledgeable in all the procedures, and kept assuring us that she'd get it done. The customer service we received was amazing in all aspects. Lindsi is a true professional at her job and a very valuable asset to T-Mobile. A big shout-out to T-Mobile and especially to Lindsi for going above and beyond!”
“Steve was very professional as well as all the other staff that was in the store they answered all of my questions they took the old phone and paired it with the new phone and all of my contacts and pictures and everything and made sure everything went right before I went home Great service”
“The store was busy but I still got excellent service. They were very helpful even after discovering my problem was using the charger incorrectly. I highly recommend this store.”
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“#1 T-Mobile store in PA! Jib the manager gave us a full breakdown and did all the math in front of us and was super transparent about all charges! Highly reccomend this store!”