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“Hailey went above and beyond with her customer service—friendly, knowledgeable, and genuinely caring. She helped me find the right products and even shared helpful tips for my pet’s needs. It’s clear the staff really love animals and value their customers. I’ll definitely be shopping here again and recommending it to fellow pet owners! ?”
“Blue absolutely loves BJs Raw Pet Food. She gets so excited to go to the farm and loves coming home with so many snacks. Her favorite is the Venison Blend, this week. We also love Ultimate Mix, Premium Mix, and Raw Paw Mix to cover all the bases. Having a complete and balanced meal to feed my baby is so important to us. And at 35 min from our house to the farm you cant beat it.”
“This is the only place you need to go to buy premium dog food and treats in the Lancaster area. Dave is very knowledgeable and will be happy to give any needed advice.”
“The customer service was outstanding. The staff was friendly, knowledgeable, and genuinely eager to help. They took the time to answer my questions and made sure I found exactly what I needed for my pet. It’s always nice to walk into a store where you feel welcomed and valued as a customer. I’ll definitely be back!”
“The gentle man who brings your feed out, he really makes the place! I hope Agway treats him good because he's a great employee! He's funny, very helpful , nice, always happy and greets you with a smile!”
“Local to me. The main groomer used to do my dogs many years ago when she had her own shop. She's still great . They usually have my scruffy done in half an hour. Very convenient”
“The Equine Specialist, Lily is amazing, and I can’t say that for the past. She is educated, not bias, listens to what you’re looking for/or need guidance with and really goes above and beyond to have the right product for you. Thank you Lily for being you! Thank you Sensenigs for having a personable, and reliable individual to help with our needs. Also the men you have around the workplace are always willing to carry the bags to my car! You have a great team!!”
“We absolutely LOVE Keystone Pet Place. My family and I recently moved to Lancaster County and we were in search of a small local pet business to support. We are so excited that we discovered Keystone Pet Place!!! First and foremost the staff and service are top notch. Everyone is so kind and personable. We scheduled a full grooming appointment for our Malshi, Snuggs. Riley our groomer took her time getting to know us and was so thorough as she reviewed the store’s procedures and policies with grooming. Snuggs did wonderfully at his first appointment and transitioned so well to his new stylist. We know he’s going to be so excited for his next day out at the “puppy spa”.Malshi’s have a somewhat thick coat and require grooming at least every 6-7 weeks. I can only imagine the patience and focus it takes to cut this type of breed and no doubt Riley did such an AMAZING job.You’ll also find that Keystone Pet Place has such a wide variety of heathy pet foods and treats for various types of animals/pets. Right now…we only have a dog but I’m sure that will change sometime in the near future and we know exactly where to go to meet our future petneeds. Speaking of needs, you’ll also discover that this store has a huge variety of doggie toys and treats for any and all occasions. We were sure to stop here for Christmas gifts for Snuggs and of course all of his puppy cousins. And apparently by the Grace of God and as shown in the 2nd picture, Snuggs made it on the “Nice List” this year!!! He’s incredibly cute and sweet but quite mischievous but nonetheless it appears that Santa made a stop at Keystone Pet Place as well, lucky little guy ????. In conclusion, we highly recommend checking out Keystone Pet Place, you’ll find that this local business has owners and staff that have such caring hearts and it is quite evident that they truly care about all animals big and small ❤️.”
“The Dog Kennel Collection by Bird in Hand pet structures is absolutely amazing! Dave went above and beyond to make sure our kennel was perfectly made to fit our needs and got it to us in an extremely timely manner. We couldn’t be happier with the service provided to us and with our dog kennel. We highly suggest them for any pet structure needs! Thanks again to Dave and the team at Bird in Hand Animal Structures!!”
“Paw Prints is a hidden gem for pet lovers! The store is filled with fun, creative, and high-quality items—mostly for dogs, but they also have some great finds for cats too. From unique treats to adorable toys and accessories, everything feels carefully selected and truly one-of-a-kind.
The atmosphere is warm and welcoming, and it’s clear the shop was created with genuine love for animals. It’s the perfect spot if you’re looking to spoil your furry friend or pick up a thoughtful gift for a fellow pet parent.
Highly recommend stopping by—you’ll leave with something special and a smile!”
“I bought some raw goat milk from here, and the flavor was truly different from processed goat milk. They also sold eggs at a very good price. The person that attended us was very kind as well.
IMPORTANT: Be aware that they only accept cash here.”
“Had been looking for some gates for our dog boarding business for a while, needed something very strong and functional, the custom size gates we got from bird in hand are awesome, look great, and are super strong”
“Best place to get non GMO chicken feed and other feed as well for your animal needs ,Butch and Susie are Great people love the Lord and love country, please support this wonderful American family business. You won't be disappointed God bless America and God bless you”
“Great shop to grab some treats for your dog, cat, or horse! You can also find animal related crafts from local artists. There's Horseshoe art, wooden feed stands, hand poured candles, and paw shaped wreaths among other things.”
“TSC is generally an awesome place to get various farm, garden, mechanical, clothing and all types of other items but this one in particular stands out to me because the staff seem to go the extra mile to help. Plus, whenever I have stopped in it seems like they are doing pet vaccinations so it is nice to see all of the pets out and about.”
“This is the best affordable kennel dog place in the entire world. Life time warranty and the best friendly customer service reps ever. My husband picked me out a beautiful baby girl. Jen was the one whom helped us first with our deposit. Then we went back two days later and Holly helped us with the actual purchase of our baby girl. This place is clean , nice and friendly and a lot of puppy buddies for you to choose from. Come get you one. I have a sweet little sweetie. And yes she is already spoiled. Clothes , love , food , huge bed , her own room and her at home furry family members. Thank you Ridgewood Kennels. For loving animals and your customers.Mr. Mike Ms. Holly and Ms. Jen are all fabulous folks. Mike is so sweet. If you need anything they all treat you the same and love helping you pick your forever furry edition to your family. I love them.”
“Well I usually go to Petsmart, but they don’t carry the bones my dog likes. Petco always has them in stock. The staff is friendly. It is a little hard to get around in there because there is alot of things in the middle aisles. That said, at least they keep their store stocked! I like it!”
“Piper did amazing washing my dog however took my other dog who is much smaller and she was rushed through and definitely not worth $90 called me 45 min after I left to say she was done.. when I got there Ashely never blew out her under coat and she was still damp .. her nails were jagged honestly just disappointed. When I brought it up to the employee who she’s like oh I’m not sure..”
“Favorite Petsmart in the area! Taylor is AMAZING! She was extremely patient with us, she took her time to resolve all our concerns and gave us great suggestions of how to make our fishes happy! Wish every store had a worker like Tay! ?”
Open 24 hours
401 E Orange St, Lancaster
Pet Stores
“We called about a neighborhood feral cat and ORCA was very receptive, came out on a weekday evening, and brought the cat to get the medical care it needed. When I called the next day to get an update, they were very kind and communicative. Did not make me feel like I was bothering them. Great asset to the community. Thanks for all that you do!”
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“They all do a great job, from the way that store was kept in the past from other managers not caring about the appearance Just collecting a check. These girls running this place do a fantastic job, and they should be rewarded for the hard work.I have been going there for many years. Good help is hard to find,take care of the team you have, and they will take care of you. Rewards to great employees go farther than you think. It's called Retention. Keep the team you have, I have seen people working there that were not willing to take advice, that being said, The store looks great.”