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“My family are long time customers here. Everyone is so polite! Recently, we needed paint. My dad called and the lady who answered provided him with advice on the paint type and color as well as mixed us 2 gallons of paint that was ready for pick up when we arrived.”
7:30AM - 7PM
1069 Pottsville Pike, Shoemakersville
Hardware Stores
“My husband and I had half of a tree fall and the other half was leaning towards my home. I put in a request to rent a lift late in the evening and within 10 minutes of opening Kuzan's called me. They delivered the lift within 2 hours. Staff was friendly, sympathetic to the urgency behind our rental request and I can't thank them enough for being so dependable. Their response is why I will stay a customer for life.”
“I live 1/2 mile from a big box hardware store. You know, the kind of place where you better already know what you want and where it's located because you'll be hard pressed to find someone who actually knows what you want.Sometimes I'm just looking for a roll of tape or a nut and bolt and I really don't want to go on a hike to get it.9 times out of 10 I will drive the extra few miles to come to this place. Every time I walk in I'm greeted by someone who actually knows where the part is that I'm looking for! They even call another associate to meet me in the aisle!Now, I realize this is the optimal situation and it doesn't always go down that way, especially on a busy spring weekend. But with a little patience, someone will eventually provide assistance.Usually I can drive over there, get what I want, and get back home in roughly the same amount of time it takes me at the big box store.”
“Everybody at this store was super helpful on getting what I needed, and they always have a perfect selection of tools And many accessories, the only thing I wasn't really fond of was they didn't really have a good selection for bolts.”
“Who ever is pushing their customer service needs to pull back the reigns. I had not 1, not 2, not 3 but 6, yes SIX different employees ask me if I needed help in less than 15 minutes. I ended up not getting everything on my list because of how awkward I felt. If a customer needs help, they’ll ask.”
“Despite showing up maybe an hour before closing on a Sunday afternoon, the employees were very helpful and friendly! Greeted me when I came in, helped me find things (even checking and getting things for me from the back room). The employee that checked me out went so far as to look through his coupons to see if there were any that could help me out (there weren't but I appreciated him taking the time to do it!). Overall, the service really stood out as it is rare to see truly happy and helpful retail employees this close to black Friday!”
“I went to the Reading commercial Sherwin-Williams outlet to drop off my paint sprayer. I hadn’t used the sprayer in a while and I wanted to get it checked out before I tried it.
Brian was working at the front counter and immediately told me to bring the machine into the garage and see if he could test to see if it’s gonna work for me. He worked on the machine for about 10 minutes and he got it to start spraying without even leaving it to get serviced. I really appreciate the effort he put into checking the sprayer on the spot. ??”
“From start to finish my experience with Baldwin Brass has been simply outstanding. I purchased two different door knobs for my antique bathroom/hallway door and I have never seen such quality and beauty.
Their customer service agents are knowledgeable, helpful and friendly. Eddie (and others) in sales expertly walked me through what I needed. I hadn't anticipated how much detail goes into being sure you order the right product. Tech support helped me as well to rectify a small glitch which was my fault.
Treat yourself to Baldwin products without hesitation. Ten stars and thanks from this happy customer!”
“We received a damaged piece of furniture from Home Depot.com. We went to the Wyomissing store and were greeted by Wanda at the customer service desk. Wanda was extremely helpful and understanding. She went out of her way to advocate on our behalf with Home Depot.com to make sure we were taken care of. Thank you Wanda for your help and service!”
“I’ve been shopping at my local Lowe’s for over 10 years, and it’s generally one of my go-to home improvement stores. Most of the employees and management are genuinely helpful — they’ve assisted me with product questions, special orders, and finding items many times over the years. That level of customer service keeps me coming back.
That said, there are a couple of consistent issues that really aggravate me. First, the aisles are often blocked with pallets, ladders, or merchandise displays, making it difficult to navigate the store efficiently. It sometimes feels like you have to do an obstacle course just to get what you need.
My biggest complaint, however, is the self-checkout experience. I know I’m not alone in disliking self-checkout in general, but the way it’s managed here makes it worse. There’s almost always an attendant standing right over you, staring intently the entire time like you’re about to steal something. It feels incredibly uncomfortable — more like a prison guard than customer service. If theft is such a concern that they need someone watching every move, why not just staff traditional registers with cashiers? Customers would likely have a much better, less stressful experience, and it might even be faster overall.
Lowe’s has the bones of a great store thanks to its helpful team. A little attention to aisle flow and a more customer-friendly checkout approach would go a long way. I’ll keep shopping here, but I hope these pain points get addressed.”
“I would normally give it 5 stars but recently their selection of certain building products have not been great, I was looking for a different color in drip edge and also ridge cap and their options for something so simple as that is far more limited than it should be”
“There was an issue with my order and manager, Jose, completely saved the day! I was met with amazing customer service and felt immediately taken care of. He thanked me for my business, which is so refreshing to hear. He took control of the situation and personally made sure it was all corrected, in amazing timing.”
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“I always have a wonderful experience. They seem to have a good chain of leadership and seem to hire great people to work for them. Always takes me to a better place being there, good energy!”