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“Didn't purchase anything,but the two guys helped me fix something another store messed up. Very knowledgeable and friendly. This will be my new store going forward!!”
“Incredible! Came in for a billing problem that was never resolved for many months. The manager Mohammed came out and took the time to go over everything on the account. He checked for promotions and discounts, explained why our bill has been high for so long, and was actually able to resolve our bill issues.10/10”
“The owners and employees are very knowledgeable, friendly, and professional. They treat you as family. Their brands, and installation are top shelf. I have used their services several times and have always been extremely satisfied. Most recently they needed to climb through the attic to run a new cable for a speaker to the new amplifier. Fantastic service at a reasonable price. I will continue to contact them for all of my theater, and audio and video requirements. Absolutely a Five Star company!”
“Stephen was amazing! I was dreading upgrading my phone after 7 years, and he was very helpful. He explained everything and got me the best deal for my situation. I definitely recommend this Verizon store!”
“I never write reviews but had to!Came to this store to put my grandmother on a new line, with her being older-and non experienced in cell phones I thought why not go to Verizon right down the street from her. As soon as we stepped foot into the store we were greeted so nicely. I usually don’t go to phone stores but New Britain went above and beyond my expectations. We were helped by a girl named Skylar and she was just amazing! Breaking everything down for me and my grandmother, making sure we got everything we needed and just overall was a pleasant experience. I’ve never in my 30 years experienced such amazing customer service! Thank you so much.”
“Always friendly and helpful service. They actually try to make sure you’re getting the best benefits with your plans and devices, not just make a sale.Best location in the area!”
“Justin was an outstanding employee.I observed him with customers with a language barrier, an intoxicated man and a couple of other customers. He made sales with all of us.He acknowledged me even though he was busy with others which made me stay!Such a great salesperson! I will definitely recommend this store and Justin!”
“Fred is a joy to work with. He is knowledgeable, patient and flexible.I am new to some computer skills and Fred explained them in a way that allowed me to incorporate them. I highly recommend him.”
“Alec did an excellent job. I came in on a Friday one hour before closing with a phone that was not working. Alec went over all my options with me and set me up with a new phone. He also made sure the new phone was operating perfectly before I left.”
“My experience this afternoon was excellent. the store manager Jordan was very helpful and got me in and out with a smile on my face while training someone while the store busyThank you so much”
“Was in here last evening (3/1) until closing. The 2 employees (sorry didnt get your names) were very patient & helpful. Knew their jobs & did them well. Thank you again for all your help!”
“I'd like to give a shout out to Randdie and Isaiah for their truly impressive customer service. They spent lots of time explaining the options and working with me to get the best plan. I was very pleased with my experience here... Unlike two other Verizon locations where I had unsuccessful and unpleasant experiences. Randdie and Isaiah are the best! thank you!”
“Carmine Bruno did an excellent job today. My brother was having a feisty day today due to dealing with contractors in the AM. He handled him gracefully and turned the mood around.”
“Fantastic support and friendly, helpful employees who remind me why i always choose t mobile. Great customer service, and fair, very clear up front pricing makes it clear why I am a loyal t mobile customer.”
“First time at this location. Was helped by Jerrick. He was very friendly and knowledgeable. If he wasn't sure of the answer to our question he double checked to make sure he was informing us properly. Very relaxed but ready to help which is appreciated.”
“This location is great! I’ve been here several times and I’ve received nothing but courteous, professional and friendly service. Today I worked with Sieem, and I left having all of my concerns addressed, and with a brand new Apple Watch on my wrist. I will continue going to this location when I need face-to-face T-Mobile customer assistance.”
“Went in get help straightening out various issues I was having with apps. (My own mistakes) Dvon was fantastic. Very polite and knowledgeable. Walked out very happy with his service.”
“I had a nightmare situation with customer service on the phone and decided to go to the store to resolve my issues instead. GABRIELLA was beyond wonderful! She was sweet, patient, and very knowledgeable. She fixed all of my issues promptly. Thank you for your help!!”
“My experience at the store was the best experience I have ever had in the last years. It was solely due to an individual employee & the manager. They were courteous, diligent, respectful, and extremely helpful the entire time! Worth every cent, and I will definitely come back again!”
“Manager Nour was very helpful and patient, he also multitasking without cousins any frustrations to the customer in front of him. You should send employee from Fisterville office to observe and learn from him. This guy deserves recognition.”
“Product and technology knowledge, as well as service plans, were very good. My customer service rep was good once they got to me....biggest complaint was the lack of urgency to help customers in a timely manner. I was greeted at the door signed in and then waited while there were 5 employees present and only 3 customers. They chatted amongst themselves for about 10-15 minutes while I sat and waited .... If there are more employees in the store than customers, there really shouldn't be a wait...overall the service wasn't bad but that is definitely an area for improvement.”
“I purchased a new phone and lost messages from my mom who passed away and a gentleman who works there found a way to restore the messages I'm soooooooo greatful ?!!!”
“I went to the store today because my phone was iCloud blocked and the back was completely damaged. I went to apple and I called assurance they both act like they couldn’t help me ! They suck and are super ignorant.But the Yaislyn helped me so much . She was able to guide me on how to unblock my iCloud and place a claim for my phone online . I will definitely go back to see her when I need help”
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“T-Mobile provided excellent service with outstanding customer support. When I visited to add a new line, they offered me the perfect deal within my budget. Youssef, who assisted me, was incredibly professional and helpful. I truly appreciated their exceptional service.”