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“I was totally satisfied with the service that I received at Mattress Firm associate. I love when walking into a store and being greeted. That makes me feel reassured of decent service. Thank you.”
“My wife and I were recently in the market looking for new mattresses and wound up going to KOP mall to check out all of the mattress stores on Labor Day weekend. We tried Tempur-Pedic, Purple, and SleepNumber in that order. When we first went to Purple we met Lauren who is one of the Sales Managers at the KOP location and she was great but understood my wife and I were making an investment in our sleep. She had us try out all of Purple Mattresses options and we were pretty sure we’d be coming back but we had to try SleepNumber before making our final decision.
Ultimately we came back to Purple and decided to go with their mattress and bed platform as it suited us best. Lauren got us all set up to have the mattress and bed frame delivered, the process was pretty easy and she wasn’t pushy at all which we both appreciated. When the bed and frame was delivered we were expecting a couple of the purple gadgets we had seen so many people online get that we didn’t. I reached out to Lauren a couple weeks later and explained that we were looking forward to getting those and she immediately sprang into action and had a little Purple goody bag delivered to our place in a couple days. She is amazing, she is quick to respond to any questions you may have, she isn’t pushy like most sales folks especially in the mattress business and she truly believes in the Purple product. If you are in the market for a new mattress to help you sleep better, feel well rested and recovered (I am in construction so that’s highly important to me) I would suggest Purple all the way. Also, if you’re looking for someone who truly cares about your needs, ask for Lauren, she’s literally got your back!”
“I was at two other stores that sell mattresses before I stopped at Mattress Firm. I had told the other two stores what I was looking for and both of them had advertisements for products that were within my price range. Once I got to the stores they told me that was an online purchase only and I would not be able to try out the bed prior to purchasing it. I left both stores as they were trying to sell me on mattresses out of my price range. I decided to try one more stop. I stopped at Mattress Firm and was greeted right away at the door with not a pushy salesperson but a kind salesperson asking me what I was looking for. I explained what I was looking for the type of mattress I wanted and the price range I was willing to spend. Anthony took me immediately to the area of my price range. Once I was there I saw the bed that I had tried out at one of the other stores. That store had a price tag of $1,200 for the same mattress. Exact same mattress here at Mattress Firm was $499. I was quite happy that it was within my price range and that is the mattress I ended up purchasing immediately. I also was able to purchase an encasement cover since I had saved so much on my purchase. Anthony was a salesperson that told me all about the warranties that were available to me with the purchase of the mattress. I'm so glad that I stopped at Mattress Firm.”
“bruce was lovely kind and so compassionate to our daughter with autism
and myself
I will only buy furniture from bruce moving forward !!!
he is wonderful and should be celebrated for his kindness
love your new friends
the fiumaras”
“I went to the Bala Cynwyd Mattress Firm. Dennis could not have been more helpful or friendly. I will be using the Bala Cynwyd Mattress Firm, and specifically Dennis, for all my future mattress needs.”
10AM - 9PM
1300 MacDade Boulevard, Woodlyn
Furniture Stores
“I moved to Florida. I’m going through a divorce and I need receipts for the furniture that I purchased before our marriage. The ladies at the desk went above and beyond to provide me with what I needed for court. Thank you so much ladies very much appreciate it”
“The dynamic duo of salespeople (who management is breaking up as of today after 4 years together - booooo!l) did a great job closing the deal with me on a bedding solution. I hope they do well in their new stores.”
“Raymour & Flanigan in King of Prussia is one of the best spots around if you’re updating your home furniture or just browsing for ideas. The showroom is bright, clean, and well laid out so you can easily picture how everything might look at home. They’ve got a wide variety of styles—modern, classic, and everything in between—plus tons of options for living rooms, dining sets, kids’ rooms, and mattresses. The sales team is friendly and never pushy, which makes the shopping experience much more relaxed. They listen to what you’re looking for and help you find pieces that actually fit your space and budget. Delivery is smooth and usually faster than expected, and the team does a great job setting everything up. Prices are reasonable for the quality, and they often have promotions that make it even better. Overall, it’s a comfortable place to browse, get inspired, and make your home look great without feeling rushed or pressured.”
“Yes, Yes, Yes. I went to Mattress Firm in Springfield, Pennsylvania and got my dream pillow top mattress. This was my second visit. I got to lie-on, roll-on, and sit-on, I wanted to take a nap, but had to get home for the Eagles/Jaguar game on Sunday, November 3, 2024.
Rich was excellent at getting me to buy this particular mattress and not letting me buy the cheap, cheaper, cheapest mattress, because I fugal. Due to his knowledge and expertise in the field and explaining the difference between the two, but it was still my decision.
I had taken a picture of the other mattress during my last visit, which was on sale then and today the price was much higher. Rich stated he would honor the sale price if I wanted to buy. That mattress didn’t have my name on it, the more expensive pillow top won today. Even though I spent more money, I happier with my brand new floor sample mattress.
Thank you Rich, see you in about 20 to 25 years.
Also, The Eagles Won, a nail bitting game in the 4th quarter?”
“Alex is amazing! So is Malik!
They understand exactly what you’re looking for, and they go the extra mile to make sure you're a returning customer.
Thank you for all that you do!
Customer Service with a Smile!”
“Miss Madelyn was a wonderful person to do business with. She was very helpful in making the perfect choice for us. I would recommend asking for her when you come into the store. Beautiful customer service with her.”
“10/10 service here! Mahogany was an incredible sales woman from start to finish. She was extremely knowledgeable and helpful throughout the whole process and wasn’t pushy at all. We originally just planned on going in to check things out but with Mahogany’s help we ended up with the nicest mattress I will ever own. If you’re ever looking to upgrade your sleeping experience, ask for mahogany.”
“i loved this store until my third Purple mattress warranty claim in as many years. Suddenly no one could be bothered (except Sarah) Everything is done online with no 800 number. By third claim (at $200 per claim) I wanted to talk to a person in customer service.. The live chat service sucks.. The only way I was able to get action was by overnight letter to the CEO. After that everything fell into place but it was like pulling teeth. lots of excuses. "He's not in today." "She's not in today" "I have other things to do" Just a bunch of bullshit trom tenured employees. There is no excuse. I recommend this store all the time but have now edited from 5 stars to 2 and im being generous.
edit. Mattress Firm took great care of me and went above and beyond to rectify. I have been recommending the store on Chestnut St Philadelphia for years and still do. Sara and Antonio have been there for years. Very accomodating!”
10AM - 8PM
2304 Oregon Ave, Philadelphia
Furniture Stores
“So far so good! Marsha was a great help with my order. She knows her stuff! And is very pleasant to do business with! If you’re looking online, stop in the store also and buy local. You’ll get the same or even better deal.”
9:30AM - 5:30PM
206 Arch St, Philadelphia
Furniture Stores
“We recently purchased a high-quality couch and two living room chairs from Grossman furniture and couldn't be more satisfied. The items were delivered earlier than anticipated and with great professionalism and care. The furniture itself is top-notch, adding a perfect touch of comfort and style to our home. Susan took the time to understand our needs and preferences, ensuring we found exactly what we were looking for. Highly recommend Grossman furniture to anyone in need of high quality furniture with expert advice and exceptional service”
“I went into the store with a certain look in mind for a free standing fireplace. The one I liked fit perfectly. The salesperson was extremely helpful. The delivery was on time and fast. As you can see, set up and ready. Thank you!!”
“We bought a new king size mattress with the help of Jaime who made the process relaxed and easy. The delivery of our new mattress and removal of our old mattress was also really quick and simple. We found their pricing, trial period, and warranty options to be very reasonable. Just an overall pleasant experience. We will continue to use Raymour & Flanigan for our furniture needs in the future.”
“Onnee is amazing!! My husband and I began our mattress journey feeling doubtful that we would find a good fit for us as we have different preferences and sleep habits. Onnee spent a ton of time with us in our search and was super knowledgeable and encouraging. She really helped us recognize what was important for each of us in a mattress and was happy to answer all our questions. She helped us find the perfect mattress - can’t wait for it to be delivered this weekend. Thanks Onnee!!”
“We love MidMod and highly recommend them. Barb and George have a solid inventory of beautiful mid-century pieces and are great to work with.
We bought a beautiful teak sofa table and noticed matching loveseats with chrome legs on the way out the door. They were awesome about holding the loveseats for a day or two and helping to arrange delivery out of state at a reasonable price in an expedited fashion. We’ll be back!”
8AM - 5:30PM
401 E 4th St building 8, Bridgeport
Furniture Stores
“We looked all over for an odd size conference room table to work within our space and found Paul Down's. Everyone we dealt with from sales - design - finance - shipping was top notch. They worked with us to help us stay within budget, and the actual table itself far exceeded expectations. We chose to assemble it in-house and the unit went together with not 1 issue and met our design requirements perfectly. We even used the designers renderings and chose other finishes in the room based on his style (Nate). We couldn't be happier”
10AM - 5PM
333 W Lancaster Ave, Ardmore
Furniture Stores
“This was our third order from Just Chairs and Tables and we couldn’t be more pleased. They had a great selection and just the perfect color for us. The lead time was ten weeks and our order was delivered in under eight weeks. Steve was very helpful.”
“Emma and her team were extremely helpful in designing and executing our vision for shades and curtains. She knew exactly what we wanted and brought it to life, while also working with our inconsistent schedules.”
“Loved the decorating advice I got from Judy; I get many compliments on the sofa/fabric she helped me to pick. When my cocktail table order was delayed for months Ethan Allen sent me a loaner, which was great. Ultimately EA couldn’t deliver on my cocktail table - it took 9 months to learn that, which was very annoying. But I got my money back and was able to find a table elsewhere so things worked out ok.”
“Sonya did an excellent job configuring all needs. Her willingness helped relieve guesswork and stress when assisting my goal. Also, the manager on duty Nick was very approachable, professional and of good help. Thank you.”
10AM - 9PM
674 Baltimore Pike, Springfield
Furniture Stores
“Exceptionally professional & helpful staff. Beautiful showroom. Good prices.
I had a great experience shopping there today and highly recommend this store.”
10AM - 5PM
121 Baltimore Pike, Springfield
Furniture Stores
“As I need a new recliner, which is not just comfortable, but supports the lower back and is controlled by electric power, I once again turned to La-Z-Boy. The customer service was very friendly and knowledgeable. We bought a new recliner, which should fulfill all our expectations ( will be delivered in 6 weeks).”
10AM - 9PM
65 Baltimore Pike, Springfield
Furniture Stores
“MELISSA was wonderful to work with! Very friendly and helpful to what I was looking for. This is the 4th set I bought from Ray and flan. Will back for sure... when MELISSA is there!”
“Cha-cha was awesome with my purchase. She gave me a great price, was very knowledgeable, and was very helpful with future purchases. Her bright and loving personality made it feel like home. This is truly a home gallery ?”
“Wonderful experience. Great selection, good pricing and incredible customer service. Had exactly what I needed at an excellent price. Very simple and fast transaction. Salesman was knowledgeable, and extremely professional and pleasant.
Delivery was today and it was flawless. Delivery team was exceptional-polite, friendly, helpful, diligent, knowledgeable and very professional.
I couldn’t be more pleased from start to finish.
Highly recommend Matteress Firm,”
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“This target is small but I found what I needed so I was fine and they have Starbucks in it so that was an extra bonus for me. Also for my Starbucks lovers if you want a Starbucks cup go in the back wear they sell cups at and you will find some for cheaper. This will be my go to when I need a few items and a Starbucks fix.”