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“Yesterday around 2:00 PM, my wife and I went to Simons to shop. After picking up a few items, we headed to a cashier located in the tights and socks section. We waited over 10 minutes, clearly visible, while the cashier on duty saw us but completely ignored us. She acted as if she was busy with another client and eventually came over only to say “Sorry, I have this client” and moved us away instead of helping.
I was extremely frustrated and took our items to another cashier in the home section because the interaction had really upset me.
That’s when everything changed.
We met Nada, and she was absolutely outstanding. Her professionalism, kindness, and warm attitude instantly turned our negative experience into a wonderful one. She made us feel like the customer truly comes first — something I honestly appreciated so much at that moment.
She even went the extra mile to check our account, found a $14 expired coupon, reactivated it for us, and applied it to our purchase. Her service transformed our mood from frustrated to grateful.
If anyone at Simons reads this: Please recognize Nada. She truly deserves a promotion or higher position. Employees like her are rare — she is exactly the kind of person who elevates the customer experience and represents your brand in the best way possible.
Thank you, Nada, for turning our day around.”
“Angelo is trained in old school ways and is friendly and welcoming a knowledgeable and skilled professional leather designer and clothing architect. I highly recommend him, if you want quality garments at an affordable rate, go visit and you won’t be disappointed.
See the attached photos of an example of the quality and detailed craftsmanship.”
“I had an amazing experience at Gaudi thanks to Sergio and Mika. Sergio was incredibly professional, attentive, and truly made the entire process smooth and enjoyable. He has a natural way of making you feel taken care of, and his knowledge really stood out...and then there’s Mika(: what an absolute gem. She’s not just helpful and professional, but she brings this warmth and charm that makes the whole place brighter. Honestly, Mika is just a doll. Interacting with her felt effortless and fun; she has this way of making you smile without even trying. Let’s just say she left quite the impression on me.Thanks to both of them, my visit was better than I could have imagined. I’ll definitely be coming back, and I know exactly who I’ll be hoping to see when I do!”
“My daughter and I came into the store, looking for back-to-school attire, when we were fortunate enough to be greeted by a delightful employee named Xena. Her patience and keen attention to my daughter's preferences stood out, creating an atmosphere that was both welcoming and unhurried—so refreshing compared to many retail experiences today. We not only discovered everything on our list but also stumbled upon some wonderful extras. The entire staff exuded warmth and friendliness, and we’re already looking forward to our next visit!”
“Shop local, and encourage our local merchants, they need us, we do, i repeatWe do not need any online garbage, from third world countries, and keep our jobs here in our local area merchants.Buy from them, they need our support.Thanks”
“I usually shop here for jewelry because I prefer seeing pieces in person before ordering. While the in-store selection isn’t always extensive, the staff is consistently welcoming and very helpful; whether it’s placing an online order or checking availability at other locations. The clothing section is beautifully displayed, and the store is always clean and well organized.”
“A big thank you to Kavya who helped me find the correct colour and size (had to remove jacket from a mannequin) and also assisted me in downloading the UNIQLO app at checkout. Great service”
“Ayman was very helpful I feel really comfortable while shopping there he helps me to get the deal and very nice polite person I really appreciate it and thanks him for his excellent customer service”
“I’d just like to thank the nice lady who helped me do an online exchange today. I special ordered two extra-small tops through the store but still wanted to see how they would fit compared to the small sizes at the store - turned out that the small fit better and the lady was so patient to help me do the exchange.Thank you so much and you are my favorite store!!”
“I went to Fairview on Sunday to shop for my kids’ new wardrobe. As a mom of four, I usually put myself last, but I decided to treat myself to a pair of sweatpants that were listed at $30. I didn’t grab them right away, but an hour later I went back to spoil myself a little.
When I got to the cash, the associate—her name was Darleen—told me the sweatpants were actually on sale online and offered to price match them. Not only that, she helped me price match my entire purchase, and I ended up saving over $60!!!
I was SO happy. We were even chatting about how tough things are these days with the economy, and it was just so refreshing to deal with someone who genuinely cares about her customers.
I’ve worked in retail before, and honestly, customer service isn’t what it used to be. So coming across someone like Darleen really made my day. I left feeling happy, taken care of, and grateful I saved money too!
I’ll definitely be going back to Old Navy for future purchases. Keep up the amazing work, Darleen—your kindness and heart truly make a difference!”
“The lady who served me at the cash register was so lovely! Lily was an awesome help and made my shopping experience at the store worth it. I’ve worked retail for years and I know a kind and talented worker when I see one.”
“Great service from the staff. Placed an online order in a different store but the shoes I ordered were not in stock anymore.
I called this location and they made sure they had it and confirmed to me they had my new order ready. Since this particular store is about 1h drive from my place, I really appreciated the time they spent to ensure I didn't drive for nothing.”
“I had such a great experience at American Eagle Outfitters thanks to one of the employees who helped me. They were incredibly friendly, patient, and really took the time to help me find exactly what I was looking for. Customer service like that makes such a difference and makes my shopping experience really enjoyable. Thank you for going above and beyond — I’ll definitely be coming back! (I wish I had gotten her name-I get social anxiety. She helped me feel comfortable)”
“I had a great experience here. The sales associates and the people at the cash were very friendly and nice. I took a long time going back and forth trying new stuff after they started to process my order, and it must have been frustrating. However, they were still very professional and kind. Even though this is the farthest branch from where I live, I will shop at this branch the next time too.”
“I used to buy most of my clothes from this store. This place is great for the ages between 13-21. They have great style of clothes and not expensive at all. They really have good deals on clearance sales.”
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“Went and made a purchase there last week. First time in the store and my experience was delightful!! The girl who assisted me with my purchase was so pleasant and focused. She gave excellent suggestions instead of just pushing a sale. I did not feel rushed and her service was beyond my expectations.”