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“I am sharing my recent all day spent at the Verizon AirPort Rd location. My experience exceeded all expectations due to the excellent customer service from Verizon store rep Thomas who went above and beyond regular attention to my account needs providing exceptional follow through attention and care to ensure that my service needs were addressed working through customer care and financial services team reps.
Thomas represents the very best of what I expect from a telecom professional who truly cares about the customer
Verizon is lucky to have him representing your brand”
“I went to this store to upgrade my service from pre-paid to post-paid as well as upgrade my phone and purchase an Apple watch.
The representative, Mike Murphy, was extremely product knowledgeable, offering suggestions on various options and services. He did not pressure sales and took the needed time to answer all my questions. A true gentleman with a good sense of humor.
Although I seldom write reviews, I'm writing this one because of an issue that cropped during the process and the way he handled it. I'll spare the details but suffice it to say in was an internal AT&T problem due to my switch from Pre to Post Paid and far out of his control.
Mike tried all the tricks of the trade and made multiple calls to their support folks. Tenacious as he is he pursued the problem through many levels of support until he finally found someone with the answer, all the while keeping his cool.
Next time you're there ask for Mike Murphy. You will not be disappointed with the service!”
“Ben was very helpful with showing me how to locate and use my audio book. He also reviewed my services profile to make sure it was the best fit for my family's needs.”
“Roger was as professional as could be this afternoon helping me connect my phone to a new car. I highly recommend him to anyone looking for a new phone or having trouble with an existing phone. 10-10 service. JB”
“I was back there for the sixth time and the young gentleman there was very polite and fast working at repairing my phone. I also appreciate the reasonable prices.”
“PC Tech is the best place in Warwick to get cellphone, tablet, or laptop repairs. I had tried to fix my own MacBook, but chickened out, and bought a non-refundable screen on eBay. PC Tech installed the screen in one day for only $75. I was amazed at the fast turnaround and the friendliness of the staff. Highly recommended”
“The entire staff is consistently helpful and accommodating. They take their time to determine your needs ans seek out the best deals. Always friendly and welcoming!”
“Despite the sales associate working on his own, we were well looked after. He had 3 other customers waiting and he went round everyone apologizing but being very helpful. He was fantastic. A credit to himself and the store.”
10AM - 8PM
400 Bald Hill Rd #202, Warwick
Mobile Phones
“OK, so my iPhone the screen cracked went back to replace it spent $126 and now my phone is saying the screen is on recognized. They should know better that they have to use iPhone parts for an iPhone 15 and older and now I’m at the mall waiting for them to open up and they’re late.
So I went back to the mall and I talked to the owner Mike he was very very nice and he fixed my phone costed me another hundred dollars but now my Phone is great and he told me why he was late and I sympathize with him and everything is great. I will go back again. This just goes to show you that just by looking at somebody you don’t know what they’re going through so just have patience. I am trying to learn to.”
“I was helped by Keith and Rich today and they resolved all of my issues and concerns. They were able to get me what I needed at a price point I am comfortable with. They are the reason I go in store versus doing it online by myself because they have the knowledge and expertise to adjust my account and get all the services I need without drastically raising my monthly bill. Almost 2 weeks ago I had a bad experience at this location with being treated horribly by the rep with no desire to assist me with my issues or upgrade and I was made to feel like a nuisance and a moron. I expressed my concern regarding how I was treated and Keith reached out and made it right. He genuinely wanted to make it right and ensure this never happens again. We live during difficult times for everyone and you never know what someone is going through, we should all be treated with respect and not made to feel like a nuisance. Keith and Rich were wonderful today and I am very comfortable and happy with my purchase and adjustments to my account.”
“Will and Andréa spent vastly more time with me than I’ve ever been due with them. They are more knowledgeable than most tenured professionals in any industry with which they work, and will extend themselves beyond their own known means to accommodate a customer in true need. I’d ask of the reader not to read this review and take advantage of their good nature, but then again, they’re more than competent enough to decide whether that is the case.”
“Prompt service, friendly, helpful. Arriana G helped me the last two times I went in and I was in and out within 10 minutes. She’s knowledgeable, professional, and a great representative for T-Mobile.”
“Shayla was fantastic. She made the process of buying a new phone extremely easy. She transferred the data from my old phone to new one in a matter of minutes.
Shayla is an asset for Metro PCS.”
10AM - 6PM
1191 Post Rd #5, Warwick
Mobile Phones
“I have used their services for both phone and laptop. Rory is very knowledgeable and a great tech. If you have a tech problem this is a wonderful reliable place to get help. Highly qualified and recommended.”
“I recently transferred my service from Verizon. Jen helped me with the process. Of course not everything comes over perfectly and it was the one app I truly needed to cross over correctly. Jen was absolutely phenomenal in her support. She was patient, kind and genuine throughout the process. And she was able to fix the problem. Cannot express how grateful I am with her service!”
“It’s refreshing to have a person in one of these store that cares and knows what he’s doing.
Came in with my phone that was clogged up with spam apps. Thought I was going to have to give up and get a new phone (almost ready to take a deal from another carrier), but Jared was GREAT. He was patient and efficient and got rid of all of them with no trouble.
Hang on to this guy.”
“Armando helped me out today and always helps me out. He’s patient with my questions about deals and promotions going on. Friendly great customer service. It’s like night and day going here versus other GameStop where the customer service is not as good. Thanks bro”
“The employees Sean and Cameron really make it worth coming here. I've had issues with other stores in the past. But it seems like the staff here are the right people for the job. Had 3 phones I needed to upgrade, was in and out of the store quickly with all my needs satisfied.”
“This is as good as it gets for Walmart. Very large and has a good selection. There is a grocery section, but I am not sure I would trust the produce. Given COVID, I wish they would staff more team members to run the registers so it would help social distancing.”
“George in the TV department at the Bald Hill store in Warwick was exceptional. Using his knowledge and resources, he found the exact TV I was looking for along with a matching wall bracket. He’s a real asset to the company.
I’ll definitely keep coming back to shop at this location—every experience here has been wonderful.”
“I have a great guy at T-Mobile Antonio Warwick Mall he had a lot of patience he went way beyond helping me I thought what a great guy he was like that with every customer very nice professional. Thankyou so much Antonio TMobile”
“I spoke to Chris this evening near closing time of the store. He was very informative about the various billing plans and features of the phones. He didn't rush me and was very patient and friendly answering all of my questions.”
“Dee was amazing in every aspect- professional, courteous, friendly, competent, knowledgeable, VERY PATIENT. It was an incredibly pleasant experience and greatly appreciated, especially given that it is not my preferred way to spend a sunny afternoon. Dee made it cost effective & she was super helpful. Highly recommend visiting this NK location.”
“I received all of the information I needed, she was very curtious, the place was very clean also, the lady's name is Bella, if u have any issues just contact her..?”
“great service, talking to someone on the phone is a waste of time. I went to the store and got much better service. Go there all the time now, will not even try calling them on the phone.”
10AM - 8PM
399 Bald Hill Rd, Warwick
Mobile Phones
“We had signed up over the phone for three new Verizon cell phone accounts +3 iPhones. I cannot begin to tell you about the aggravation I had trying to set these iPhones up and then to add insult to injury getting a bill before we were even ported in to Verizon and the bill was double what we were told. I spent countless hours over 4 days, talking to various reps over the phone and visiting a local store. Four days later at wits end I ended up at the corporate store on 399 Bald Hill Rd. in Warwick. Christopher Rogers went above and beyond to rectify this entire situation because I was literally about to go to the Attorney General’s office. Patience and understanding through it all, he spent probably 3 hours with my parents and I straightening everything out. Devon also helped out because there were many many issues with this whole situation.
I feel it is Important to let the powers that be know what outstanding employees they are.”
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“Stopped into the East Greenwich location and saw Anthony who is a sales representative. Nothing but good things to say. Got new service with a new additional line added onto my account and ended up saving money. I was helped while they were very busy and was helped very quickly and professionally.”