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“I went to this store to upgrade my service from pre-paid to post-paid as well as upgrade my phone and purchase an Apple watch.
The representative, Mike Murphy, was extremely product knowledgeable, offering suggestions on various options and services. He did not pressure sales and took the needed time to answer all my questions. A true gentleman with a good sense of humor.
Although I seldom write reviews, I'm writing this one because of an issue that cropped during the process and the way he handled it. I'll spare the details but suffice it to say in was an internal AT&T problem due to my switch from Pre to Post Paid and far out of his control.
Mike tried all the tricks of the trade and made multiple calls to their support folks. Tenacious as he is he pursued the problem through many levels of support until he finally found someone with the answer, all the while keeping his cool.
Next time you're there ask for Mike Murphy. You will not be disappointed with the service!”
“Wonderful experience! I had called probably five other stores before this one, all telling me it would be about a week before they fixed my Nintendo switch charging port. I called this one and not only did she say it was gonna be only 24 hours, but she was also very very professional and very kind. I will definitely be coming back here for any future computer related issues.”
“The entire staff is consistently helpful and accommodating. They take their time to determine your needs ans seek out the best deals. Always friendly and welcoming!”
10AM - 9PM
400 Bald Hill Rd #202, Warwick
Mobile Phones
“OK, so my iPhone the screen cracked went back to replace it spent $126 and now my phone is saying the screen is on recognized. They should know better that they have to use iPhone parts for an iPhone 15 and older and now I’m at the mall waiting for them to open up and they’re late.
So I went back to the mall and I talked to the owner Mike he was very very nice and he fixed my phone costed me another hundred dollars but now my Phone is great and he told me why he was late and I sympathize with him and everything is great. I will go back again. This just goes to show you that just by looking at somebody you don’t know what they’re going through so just have patience. I am trying to learn to.”
“Shayla was fantastic. She made the process of buying a new phone extremely easy. She transferred the data from my old phone to new one in a matter of minutes.
Shayla is an asset for Metro PCS.”
10AM - 4PM
1191 Post Rd #5, Warwick
Mobile Phones
“I have used their services for both phone and laptop. Rory is very knowledgeable and a great tech. If you have a tech problem this is a wonderful reliable place to get help. Highly qualified and recommended.”
“It’s refreshing to have a person in one of these store that cares and knows what he’s doing.
Came in with my phone that was clogged up with spam apps. Thought I was going to have to give up and get a new phone (almost ready to take a deal from another carrier), but Jared was GREAT. He was patient and efficient and got rid of all of them with no trouble.
Hang on to this guy.”
“Armando helped me out today and always helps me out. He’s patient with my questions about deals and promotions going on. Friendly great customer service. It’s like night and day going here versus other GameStop where the customer service is not as good. Thanks bro”
“George in the TV department at the Bald Hill store in Warwick was exceptional. Using his knowledge and resources, he found the exact TV I was looking for along with a matching wall bracket. He’s a real asset to the company.
I’ll definitely keep coming back to shop at this location—every experience here has been wonderful.”
“I have a great guy at T-Mobile Antonio Warwick Mall he had a lot of patience he went way beyond helping me I thought what a great guy he was like that with every customer very nice professional. Thankyou so much Antonio TMobile”
“I received all of the information I needed, she was very curtious, the place was very clean also, the lady's name is Bella, if u have any issues just contact her..?”
“Best service I have ever had its in a decent area where I can at least relax while I'm waiting for the bus to bring me home and the hours are good when I need to make a payment especially it's good for in case the snow bales get too big and I need to go to this location temporarily but now this one is starting to become my full-time location”
10AM - 8PM
399 Bald Hill Rd, Warwick
Mobile Phones
“We had signed up over the phone for three new Verizon cell phone accounts +3 iPhones. I cannot begin to tell you about the aggravation I had trying to set these iPhones up and then to add insult to injury getting a bill before we were even ported in to Verizon and the bill was double what we were told. I spent countless hours over 4 days, talking to various reps over the phone and visiting a local store. Four days later at wits end I ended up at the corporate store on 399 Bald Hill Rd. in Warwick. Christopher Rogers went above and beyond to rectify this entire situation because I was literally about to go to the Attorney General’s office. Patience and understanding through it all, he spent probably 3 hours with my parents and I straightening everything out. Devon also helped out because there were many many issues with this whole situation.
I feel it is Important to let the powers that be know what outstanding employees they are.”
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“I am sharing my recent all day spent at the Verizon AirPort Rd location. My experience exceeded all expectations due to the excellent customer service from Verizon store rep Thomas who went above and beyond regular attention to my account needs providing exceptional follow through attention and care to ensure that my service needs were addressed working through customer care and financial services team reps.
Thomas represents the very best of what I expect from a telecom professional who truly cares about the customer
Verizon is lucky to have him representing your brand”