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“What an incredible experience I had this last weekend at this store! Vidal was amazing, patient, kind and informative. He really knows customer service through and through!! In a world where soft skills like that are so hard to come by, Vidal is a shining star and an exemplary store manager. Thank you, Vidal!”
“My phone screen protector had cracked in two areas when I accidentally dropped it . The service I received today was great . The technician was friendly and very experienced in handling my phone and the application was seamless and perfect”
“Nate was a wonderful help to set up my new phone. Definitely deserves recognition.
I’m a regional manager for multiple stores and he blew it out of the water.”
“Ask for Mario- my guy knows his tech.
I was having issues with the data usage on my phone not connecting with my apps. My iMessages & FaceTime weren’t recognizing my phone number. Mario was able to identify an issue with my SIM card, was able to navigate AT&T processes to fix the issue within my family plan, and then helped with an upgrade. Not only did he identify the root cause of my problem quickly & efficiently, he also offered really great advice and opinions on phone upgrades and streamlined the process to make it the best possible experience. He hooked it up.
This was hands down the best experience I’ve ever had going in to a phone store with any kind of issue. Both Mario & his other coworker were incredibly friendly, understanding, & helpful. Even if this location is a bit further away than others close to you, it is 100% worth the trip for the level of service you’ll receive.
10/10”
“Jenifer helped me out yesterday and was super helpful and fast when I was purchasing a new phone. My new phone works great and the whole process took less than 15 minutes. Will come back!”
“I love how sweet they were, they gave me a discount on the iPhone 13 Pro Max, and 3 discounted cases. I was really surprised, and the phone was in really good condition(it’s my first time buying from them, and it was great)!”
“I really liked this store, the service is super good and above all, the knowledge of the girl who helped me, I think her name is Roxanna, knows a lot about how the Cricket wireless service works; I recommend this location.”
“Visited Cellular Mobile Service today on Putnam Pike.
I was locked out of my phone and in a panic...I'm at that age where technology and I are often arch enemies! To the point, as soon as I walked in the store I was met with a friendly smile and a demeanor that suggested my problem was going to be handled confidently.
Dave , in no time, identified the issue and fixed it. Dave is a very knowledgeable and trained technician and I was fortunate to have benefitted from his professionalism. His fellow.associate Jay was equally courteous. Who ever the owner is at Cellular Mobile ( Putnam Pike location) is, i truly hope he appreciates the valuable assets he has in these two gentlemen. Because of this seemingly small exchange, my husband and I are spreading the word to anyone who has need of phone service whether it be repair, phone sales, phone service plans they are your " go to".
Looking forward to doing more business ...Dave took away my anxiety about dealing with cell phone matters and replaced it with trust in great service. Go there before anywhere else. Should be a choice for more than 5 stars!!!”
“Mario helped me yet again! I couldn't figure out why my watch was no longer communicating with my cellphone. He solved the problem right away. I was in and out of the store in like 5 minutes. He's phenomenal and I HIGHLY recommend him!!”
“been to this location twice- store is very clean, smells nice, music is at a good volume. employees are very kind and helpful, and all the ones that helped me spoke both English and Spanish. the only downside is the parking”
“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
“I went to change my phone service to AT&T from Qlink. Just getting in touch with Qlink was difficult. It took a while but through out it all everyone very perfessional and friendly. Even offered a cool drink of water. I am a senior and they were very patient and never made me feel stupid. Definitely a 5 star visit.”
“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
“Not to be dramatic or anything but Cellular Medic literally saved my whole life from spiraling into disarray (aka Im a millennial and dropped my phone resulting in a totally damaged display and obliterated screen). I felt like a fish without water or a plant that couldn’t properly photosynthesize my lawd (yes, this is the less dramatic version of events). I had gotten one quote from one other local repair shop for substantially more, a lower quality screen, and I’d have to wait until the next day for parts to come in. Cellular Medic went above and beyond to get what they needed and get my repair taken care of within 1.5 hours of me coming in on my hands and knees. They gave me a beyond reasonable price and performed a high quality service. I am eternally grateful and will recommend them to anyone who falls on low times like myself.”
“My phone's screen was broken so I took it to get repaired. They didn't have mine right away but they told me the price and that it would take 3 days to get therer and it did! Got my phone fixed in about an 1 hour. My phone was low on battery so when I came to pick it up they were charging my phone. Also since I had already pre-ordered my glass screen protector I had it with me and they gladly helped me put it on. Best customer experience ever! Thank you so much!”
“Ron and David were both very friendly and knowledgeable. While waiting for my new phone to be set up, we all had conversation with other customers in the store that was insightful and refreshing. They both maintained a professional attitude and it was a very pleasant experience. Best customer service I've ever received at any establishment. They represented AT&T and themselves with great light. Kudos to Ron and David for holding down the mineral spring ave store!”
“Came here today for a new phone jose's customer service skills were on point!! And greatly appreciated how things were handle getting a new 1 highly recommended...the elmwood location has nuttin on this location customer service skills are always noticed and thank you for giving my daughter a balloon”
“Will and Andréa spent vastly more time with me than I’ve ever been due with them. They are more knowledgeable than most tenured professionals in any industry with which they work, and will extend themselves beyond their own known means to accommodate a customer in true need. I’d ask of the reader not to read this review and take advantage of their good nature, but then again, they’re more than competent enough to decide whether that is the case.”
“Steve was the bomb. After my wife had the black screen of death and she got a new phone from Verizon insurance, and after the person transferring the data didn't do it correctly, we went to this store, which was the only one that was open!! Luckily Steve was there and transferred all my wife's data and all of her info back on her new phone within 30 minutes. Thanks again Steve!!”
“Have gotten my iPhone 6 and then X fixed here multiple times over the last 4 years, it always takes less than an hour and is very reasonably priced. Great place in the neighborhood, I trust them and would recommend!”
“I have used their services for both phone and laptop. Rory is very knowledgeable and a great tech. If you have a tech problem this is a wonderful reliable place to get help. Highly qualified and recommended.”
“My husband and I recently upgraded our phones at the Smithfield Crossing location. Usually a complicated ordeal but the Manager Danny was excellent, made the experience easy and as quick as possible. Another employee Jay was also very helpful. On a follow up quick visit Precious was helpful too. Obviously good management is why the store has greatly improved. Danny was pleasant, accommodating and friendly, we spoke to him about his photography talent. The prices on screen protectors, covers and chargers were overpriced.”
“(Translated by Google) The guys who work there are very professional and cool I recommend them Alex Mejia(Original)Los muchachos k trabajan ahí son muy profesionales y chéveres se los recomiendo Alex mejia”
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“In July of 2025, Google had a software update that compromised the battery. They offered a replacement battery, a Google store credit, or a 100$ check... I love my Google Pixel, there's nothing wrong with it so I just wanted my battery replaced. Everywhere I called did not have the batteries to fix them due to the high demand....I called Mr. Fix it and they have replacement batteries for this phone. I was able to come in the next day and within 15 minutes, I have a new battery that holds its charge and doesn't overheat. Go here for fast and friendly service!! Highly recommend”