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10AM - 7PM
821 Orleans Rd Unit 107, Charleston
Mobile Phones
“The best experience I’ve ever had upgrading my phone! Shelia is an expert in her field! She helped me understand what new phones were best, explained my plan, and helped me every step of the way: installing my screen protector & phone cover. Amongst many other skills, she helped streamline my phone upgrade with ease and proficient expertise! Thank you Shelia!!”
“Nakeba is a good employee, she is the only one that is working sometimes when I come in, I think she deserves a raise because she is patient an kind and is the only person that’s working here”
“Mr. Heath was an exceptional helper today when I visited the store. He made complex tasks understandable to myself. I highly recommend he assist you when you visit.”
“Best service, best prices! Couldn't be happier with the effort they made to accommodate my after hours appointment and the grace i was given when I ended up being 20 minutes late! The price beat out all their competition. The repair was made efficiently and perfectly. I highly recommend this company and I will certainly use them again!”
“Allie was very nice & provided me with excellent customer service & helped me find exactly what I was looking for. Will be back to visit for all of my device accessories, etc.”
“Glendon is amazing! He was so knowledgeable and patient. I’m not very tech savvy, but he explained everything perfectly. He gave the same excellent service to people like me (getting a new iPhone) and someone who wanted a prepaid phone. I would recommend him to everyone. I will definitely go back to this store if I need anything from AT&T in the future.”
“Star Bacaro is amazing! She’s the manager at T-Mobile and helped me with everything I needed. Super patient, clear, and genuinely cares about customers. Best experience I’ve had at a phone store.”
“Bray was absolutely fantastic!!! I came in looking to upgrade my phone and left with a new phone, a new watch and 2 more new phones from bringing my family members over from Verizon. He showed us how it was more cost effective due to being on an old plan and now we’re paying $50 less per month than we were previously!! I highly recommend Bray to anyone looking to switch. He was incredibly personable, honest and made the time at the store so much more enjoyable.”
“The customer service was amazing and even tho the worker was there by herself she still was very energetic, respectful, and got to everyone in a timely manner. She helped me out and made sure I had what I needed”
“I had the best experience here today. I was greeted by THE nicest team and had the most knowledgeable member (Brian) helping me. I was in the store for several hours (no fault of theirs) and they never once grew tired of me and they were constantly checking on me to see if they could be of any help. I was there from the hours of 12:30 to 3:30 and not once did anyone take a break to eat or rest! The store was a revolving door of customers in need of help and they kept the lines moving with smiles on their faces. I came to this store to resolve an issue that my daughter was having with her phone and it was closest to her but I will forever drive the two hours if I ever need in-person help with anything of mine. It would be totally worth it! Thanks to the West Ashley Crew!”
“AT&T wouldn’t let me transfer from a wireless account to a prepaid plan without switching my number. I’ve been with AT&T for over 25 years. I’ve never changed carriers. I called AT&T, Cricket and had multiple chat calls. I had 2 exceptional women help me. This review is regarding Nicole at the Cricket store in West Ashley on Sam Rittenberg.
Nicole answered all my questions and got me up and running for my 14 day trial.
Knowing I can call Nicole going forward I’m pretty sure I’ll continue with Cricket.
Nicole, Thank you again!”
“I am happy with the customer service at the store. The rep Chloe and manager Alex both were helpful in setting up the plan and responding timely for the promised credits.”
“I would love to say great job, Danise castillo had a mess with my phone that would not work but got the problem fixed, she is really an asset to the business, THANKS FOR A GREAT JOB”
“The lady who took great care of us was kind to translate to explain the promotions and help us choose.
The lady who served us very well was kind in translating, explaining the promotions, and helping us choose.”
“⭐️⭐️⭐️⭐️⭐️ BEST AT&T EXPERIENCE OF MY LIFE – HANDS DOWN
If I could give this AT&T store more than five stars, I absolutely would — because what I experienced here was nothing short of exceptional. From the moment I walked in, I was greeted with warmth, professionalism, and genuine care that instantly made me feel like more than just another customer. This team turned what could have been a routine visit into an experience I will truly never forget.
Lisa, Tee Tee, and Keonte are an absolute DREAM TEAM. Each of them brought something special to the table, and together they created an environment that was welcoming, stress-free, and honestly… joyful.
Lisa was AMAZING — friendly, reassuring, and so easy to talk to. She has that rare ability to make you feel instantly comfortable, like you’re being helped by someone you’ve known for years. Her attention to detail and willingness to go the extra mile did not go unnoticed.
Tee Tee brought such positive energy and kindness to the entire experience. She was upbeat, attentive, and genuinely invested in making sure everything went perfectly. The vibes were immaculate because of her — truly a ray of sunshine.
And Keonte tied it all together with professionalism and expertise that is second to none. Calm, confident, and incredibly helpful, he made sure everything was handled smoothly and efficiently. I never once felt confused or overwhelmed, which says EVERYTHING.
What truly sets this AT&T store apart is that this team doesn’t just do their jobs — they care. They listen, they explain, they follow through, and they treat you like a valued human being, not a number. That level of service is rare these days, and it deserves to be celebrated.
I left feeling taken care of, respected, and genuinely happy — which is not something you can say about most phone store visits! Because of Chase, Lisa, Tee Tee, and Keonte, I will always come back to this location and will be recommending it to everyone I know.
If you’re looking for incredible service, knowledgeable staff, and an experience that exceeds every expectation — THIS IS THE AT&T STORE TO GO TO. Give these four a raise, a trophy, and all the recognition they deserve. Absolute 10/10 across the board!
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“The husband and wife that own this business are so kind and helpful. I took my phone there to have the screen replaced about a year ago. My screen stopped working again recently, so I assumed it was the same problem. I dropped my phone off to be sent out for another screen replacement. They called me to tell my phone just needed to be reset, so there was no charge. Besides being pleasant, they are also very honest! I love them, and I will not go anywhere else!”
“Much kudos to Ms Diana, who went out of her way tonite to help my daughter get her phone back online. My daughter had an issue of her phone stopped working concerning texts and emails. Come to find out after an hour that her Sim card was bad. So thru alot of patience and great nature on her behalf, Ms Diana helped us move our issue, helping to alive our fears that my college age daughter will not be able to co.municate with anyone, especially as she's traveling on the highway back and forth to home. Thank you Diana!!”
“The best place to buy appliances due to price matching and Geek Squad!!
First of all every time I come in the store there's always someone there to great me which is nice. Not only that, but it is really easy to find an employee within the store that will help answer questions and employees seem really knowledgeable!
I cannot speak more highly about the protection plan that comes with the appliances via geek squad. I will not buy appliances anywhere else from now on. I bought an LG fridge in 2023 and I purchased the five-year protection plan which seemed really expensive at the time.. come 2025 and the fridge started to have issues. It was so EASY and FAST to schedule a repair appointment. Naijah from Geek Squad was so nice and knowledgeable about fridge diagnostics. When it was deemed unrepairable due to manufacturing defect, Geek Squad/BestBuy replaced my fridge. They didn't punt anything off to the manufacturing company, they handled everything in house. The best part - communication was so easy and prompt (no excessive wait time while on phone with them). Really great experience! It is such that peace of mind that I can buy high end appliances and have protection for 5 years.”
9:00 AM - 7:00 PM
4940 Centre Pointe Dr, Charleston
Mobile Phones
“Went in on Thursday because my mom was paying too much for her bill and needed to change it. She's not technologically advanced so she had no idea. Steven helped me out and I came back today because of the billing cycle and helped me save my mom about $80 a month. Great place, ask for Steven, he was awesome.”
“We went to Metro on Wednesday to look at and price iPhones. Was greeted by Develle (460 1/2 Meeting St, Charleston, SC 29403) who was very polite and knowledgeable about the phones I was interested in. On Thursday we went back because of all the information given about the iPhones. I upgraded from a Android Samsung Galaxy A02s to an iPhone11 ? Develle gave detailed instructions to how to transfer my google info to my iPhone/iCloud. I am highly satisfied with my purchase.”
“I've been trying to return a piece of equipment to Verizon. I'm so glad I stopped into this particular store! I'm not sure what his name was, but a guy with a 5:00 shadow who looked like he should be on a surfboard not working in a Verizon store was so very helpful! He spoke to me the moment I walked in and immediately took care of this issue that I had been having trouble with. Thank you so much, whoever you are ?”
“Kyle and his staff are wonderful. I had an issue no one on the customer service line could seem to figure out and when I took the problem into the store it was resolved that day. They took the time to hear my side of the issue and got right down to business. If you need service for anything AT&T and this store is the way to go!”
“Casey was SO helpful, efficient, and knowledgeable. I had Genius Bar appointment, was seen immediately, and my issue was solved within 5-10 minutes. Thank you so much!”
“Had the best experience at TMobile yesterday. I walked-in and was taken care of by Makiah Shenay. I got a new phone for Christmas and was apprehensive about transferring the phone number and my Mum’s older phone number over due to past responses of different answers, hoops to jump through, PIN numbers, phone call verifications from not being the administrator for the family plan. Thanks to Makiah’s professionalism, patience, and knowledge, it was an easygoing process that prevented distress. Makiah did an exceptional job addressing customers and checking them in to ensure the wait times weren’t as lengthy. Very appreciative of this pleasant customer service and relieved I didn’t have to change carriers!”
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“My phone wouldn't unlock. The TMobile store said I need to try a phone repair store. I walked in & was out 2 mins later with my phone in use. So grateful!”