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“I really like this location's staff. They are exceptionally kind, they always try to be extra patient with customers unfamiliar with various return shipment processes, and take the time to explain the why behind those processes / costs. The staff at this site always act with a sense of urgency while remaining calm by quickly addressing each customers needs and multitasking where possible.
Remember that shipping companies are a for profit business. If Amazon says no box no label you can show up with nothing but the item. The seller opted to cover the cost of the return materials. Otherwise you will need to follow instructions like prepacking and taping. If you show up unprepared they will charge for a box and/or tape. The post office is the same way so try not to take your frustrations out on the shipper who is a 3rd party. I would prefer to do business with this location if I have an Amazon return or ebay seller shipment.”
“When you need to get certain things taken care of or your sending out gifts and such, it’s a more personable experience. This team at this location is great. So nice with good personalities. Thanks”
“I had some business to complete and I was served by the UPS store in Lake Wylie, South Carolina. I was served by a sweet young lady by the name Tina with a Y and Tyna was very professional and handled my awkward little trans And made It’s very fun and professional thank you”
“This store provides exceptional service. The representatives and manager went above and beyond to meet all my needs. They were attentive, listened carefully to my challenges and provided the best solution. Outstanding professionals!”
“This is the very first time I have felt warmly welcomed in to a UPS store! This is a true rarity (in my experience). The warmth of a family owned AND operated UPS store, where it is obvious they enjoy one another and care about the customer. They stayed open a few minutes after closing and welcomed me with a smile and offered me assistance with securing/taping my pre-labeled box. I have never felt like anything but an inconvenient burden when dropping off packages at other locations around the area. After today’s experience, I will be making them the only location I use.
On a personal note: With an hour of terrible traffic jams and rerouting to get there .. y'all really changed my whole vibe today by just being authentically kind. It’s rare to encounter folks like you. You are appreciated!”
“Deepak, the store owner, went above and beyond to help with an urgent request and truly went out of her way to help me as a customer. I can only hope that my next dealing with UPS is as pleasant and fruitful as this one.
Thank you again Deepak!”
“The young man that helped me Truly helped me. I had a package to send with no box and (although I had to pay for it) his knowledge made my transaction very simple.”
“Apparently I didn’t listen to my wife when she said go to usps and I went to ups. But the gentleman helped me label the box and insert the packing slip and let me know it’s usps. They are always helpful here”
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“Go here for your mail/printing services. These ladies are amazing. Very polite, respectful and get the job done. Trisha was very kind, polite and professional. I recommend for anyone needing their services.”