Verizon is a leading provider of mobile, 5G home internet, and business solutions. Customers can visit the Rapid City store or shop online for their latest needs, with convenient options like in-store pickup, free 2-day shipping, and same-day delivery where available. The Eglin St store has received positive reviews, with customers praising the helpful staff like TJ and Derek for resolving issues quickly and ensuring customers understand the solutions. Verizon's home internet service has also been highly rated, offering reliable and cost-effective service compared to previous providers. However, some customers have reported poor experiences at other Verizon locations, including long wait times, upselling tactics, and challenges with adding new lines or upgrading plans. In these cases, the staff, like Mike Shaw, have been commended for their patience and for ensuring customers get the right plans and equipment without unnecessary purchases. Overall, Verizon offers a range of services and the customer experience can vary across different locations. Customers are encouraged to visit the Rapid City store or explore online options for a convenient and personalized experience.
Richard was calm, patient, and worked through multiple options with me! He worked to make sure I was protected and it was a super smooth process. Great location and a kind store manager as well!
July 2023
Staff not very knowledgeable...polite, but need more problem solving knowledge.
July 2023
Chase worked with my husband and I to get a new phone. He was so knowledgeable, informative, efficient and helpful. We were in and out, all phone content transferred within the hour. We will definitely be coming back expecting this same service if not from Chase again!
