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“We recently bought a mattress and chair [$3400]. Garrett was our salesman. just want say he did an excellent job for us. Listened closely to what /why we were looking for the items. Explained details of each item, showed us comparisons and helped us with delivey plans. Everything went very smooth for us. Thank You, Irv Sterner”
“Our salesperson Aimee has been outstanding to work with. We appreciate her knowledge and caring professionalism and we highly recommend her. We will always deal with Aimee for our future purchases.”
“Donald at the Rapid City SD location is an awesome guy, he's always there to help where he can, and is very understanding when it comes to last minute things that come up, and always has a positive attitude, would HIGHLY recommend to EVERYONE, that if they are in need of furniture or other appliances, definitely go see the store, it's well stocked, and very clean”
“Ron was great! Our AC quit middle of the night. I called to find out if they had a capacitor. I knew nothing about what i needed. He was patient and explained what numbers he needed off the old one to make sure they had the right one. They had one left so he put it aside for me. When I arrived I showed him a photo of my outside system with the panel off. He noticed I actually have two capacitors but they didn't have the second one in stock. He went above and beyond calling around and checking online to see if he could get the second part for me.”
“I had an exceptional experience at the Mobile One store on Omaha Street today, thanks to an employee named Garrett. I came in with a frustrating issue regarding a billing credit that phone customer service had been unable to resolve, even after directing me to the store.
> Garrett immediately impressed me with his professional and welcoming demeanor. He clearly and honestly explained the limitations he faced in directly resolving my issue, without any misleading information. During a follow-up call with phone support (on speakerphone), Garrett appropriately interjected to clarify what could and could not be done at the store level, demonstrating excellent communication skills.
> Beyond this, Garrett was also very helpful in assisting me with a new product I was interested in. He set it up with impressive technical proficiency. What truly stood out was Garrett's excellent customer connection. He was respectful, made me feel valued, and even left me with a positive personal anecdote at the end of my visit.
> Despite the initial frustrations with phone support, Garrett turned my experience around. He is clearly knowledgeable, clear-minded, and understands his role well, while also showing the potential to excel with greater responsibility. Garrett is a valuable asset to this store and, by extension, to T-Mobile's reputation. I highly recommend visiting this location and seeking out Garrett for any assistance.”
10AM - 7PM
1109 W Omaha St Ste E, Rapid City
Electronics
“The past two times that I needed help with cricket I drove 4 hours to the Black Hills just so I could see William. He has the best customer service I have ever experienced, he addresses the situation listens to what needs to be handled and he answered and got like 20 things done for me. I live closer to Bismarck but the crickets places there are absolutely horrible if I could give them a zero star I would Williams amazing this store five star He's been the only one I've dealt with at this location so I hope all the other customer service representatives are just as amazing as him so you can have the experience that I did.”
“I had an issue with my Ray-Ban Metas, I stopped in today and was warmly greeted by more than one team member. Kellie found me at the Geek Squad desk and I explained the issue I was having, after empathizing since she also shared that she has Ray-Ban Metas and that I'm traveling to Paris soon and would like to be able to utilize all the amazing features they offer, she highlighted that because of my Best Buy Plus membership she could process an exchange same day with another pair that was in stock. The entire experience was not only seamless, it was efficient, and I felt treated like a truly valued customer. Kellie, and the rest of the team at this Rapid City store work well together to ensure each customer interaction is pointed, valuable, and with kind purpose. I absolutely believe if more retail stores adopted the same level of customer service that this Best Buy location operates with there would be a resurgence of in store shopping. You've got a great team, I'll be shopping for a new refrigerator very soon and I know where I'll be stopping first!”
10AM - 7PM
1315 Haines Avenue Ste C, Rapid City
Electronics
“Austin was awesome. He stayed late past closing time to insure my phone was going to be ready for use. He went above and beyond great customer service to help my wife and myself into brand new iPhone 16 and 16promax. I failed to remember my password for Apple by he patiently waited out the hour reset to satisfy me with my phone and watch. Keep up the great work Austin.”
“I worked directly with Sam at this location after my phone was hacked into. Sam was knowledgeable and patient with me during the 3 hours spent in the store fixing the problem. If you have a problem, Sam is your guy! Thank you for everything!”
10AM - 7PM
1225 E Saint Patrick St, Rapid City
Electronics
“Ive been in store a few times and Chance has always been helpful and willing to go above and beyond. No issues with my service amd so much cheaper than my last provider!”
8AM - 7PM
8 Knollwood Dr, Rapid City
Electronics
“When our refrigerator unexpectedly stopped working, Andy came out to fix it. He was friendly, informative, efficient, and got the refrigerator compressor replaced, up and running in record time. We are so grateful!”
8AM - 10PM
1415 Eglin St, Rapid City
Electronics
“Excellent Target, clean, organized and everything that we needed on our trip. Not too busy either, price are reasonable but definitely beats going to Walmart and dealing with the chaos that ensues from entering that place... All positive from my end”
“Amazing service! Ashlynn is so sweet and so knowledgeable about T-Mobile, whether it’s with bills, plans, anything. She was amazing to us and has such a good attitude! Really made our first day living in Rapid City feel welcoming.”
9AM - 7PM
725 Omaha St, Rapid City
Electronics
“I came into the store this evening with some questions and to purchase a new phone. Shane helped me and was so professional, kind and provided absolutely outstanding customer service! I was so impressed by how helpful and knowledgeable Shane was, he truly made the process so quick, easy, and enjoyable! Shane actually stayed late to help me finish getting everything set up with my new phone! Shane truly went above and beyond with his outstanding customer service, I highly recommend this Verizon store and especially Shane, he is an amazing young man and truly makes the process of getting a new phone an enjoyable experience!”
“Every time I come here, Leo has always been a big help whether it’s in the makeup section or helping me find something while stocking shelves. He will always stop to help or even just say “hello”. I can’t express enough how amazing of an employee he is!”
“Great store I love coming here. There is nothing wrong at all, the store is not dirty, nothing. I went there during taxes last night to buy some bedding, candy, dog toys, cat toys, pillows, tape. I love this store”
“Richard was calm, patient, and worked through multiple options with me! He worked to make sure I was protected and it was a super smooth process. Great location and a kind store manager as well!”
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“We have been going through Rentall a long time. They have always gotten us what we needed and worked with us when we needed it! We love the new manager! She has really brightened the place up!”