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9AM - 8PM
4414 TN-58, Chattanooga
Mobile Phones
“I have been with Verison Wireless for almost 15 years and I will have to say Aaron Swaney was outstanding in going his extra mile in helping me resolve my issues. You definitely need more employees like him. Definitely a 5 star plus!!! Thank you so much Aaron Swaney”
“I’ve been a very loyal customer for I know over 6 years or more . I really never thought to take my business elsewhere until yesterday went in around 1:30 for an audio issue I could only use my phone on speaker phone and it was also very low. The young lady quoted me $95 ok cool then suggested because my screen was scratched up not cracked that if it needed to be repaired it would be an additional $110 so that would be $205 before tax .. she then advised she would give me a call with a update on repairs. She called back around 4 advising that they were still working on the repair they were pretty busy. I could not afford to be without a phone over night because of my partime job I let her know if it’s going to have to be an over night deal I would go head and refuse service and pay whatever and deal with this on a better day . She reassured me oh it wouldn’t be I will call you back before 6 . At 6:05 I called and was told at this time We are closed and yes your phone is ready but we had the number wrong on file once I verified the correct realized it had been put in the computer wrong by the rep and here I am waiting until the next business day a whole 24 hours later over a mistake that cost my business far more than what I spent on repairing the phone , just to be told sorry for inconvenience here’s a screen protector. I will never refer anyone to this place I had never had a bad experience until it cost me to lose 1,500 in sales. Over an issue I had before that took 1 hour . I mentioned several times if this is going to take longer I can wait so I could prepare differently and yet blew off as if my business didn’t matter.. UPDATE the next day I spoke with the owner who was more than willing to correct any issues I had thanks again Gary”
“Aaron helped me upgrade my iPhone 14 to a 16 without me having to even go into the store. I’m a busy working mom and I can’t tell you how convenient it was to not have to take time out my day to do this.”
“Matt Truax was very helpful getting my fitbit watch working again and repairing could not have done it without him! Could not have solved the problem without him. Thank you!”
“Best value repair shop. Incredibly timely and quality service, they will mqke sure you get the best value for your money. I have had an old extremely damaged phone repaired twice here, both times it was done within a day or two even with them needing to order parts. Another business was going to charge me over 10x what i paid here and they wanted me to wait at least a week for the part to come in.”
“Good Evening o whom this may concern. My name is Cheralene Patterson and am texting I to talk about the awesome job Mr Q that works at your main street store. He is a one in a MILLION. Store manager he's very nice and very helpful about thi ngs concerning the phone,I pray you all find more people like him in your other dtores.may you all have a Bless ????and awesome day.”
8AM - 9:30PM
5312 Ringgold Rd, Chattanooga
Mobile Phones
“I needed to ship some documents to Argentina in a timely manner and everyone in the shop was super nice and got me taken care of. I never got his name but the man that works the DHL office inside was very professional and thorough with arranging the shipment. They have a large variety of latin foods and merchandise inside as well. Wonderful people to do business with!”
“This shop is excellent! I have been multiple times and they always impress me with there quick turn around time. The guy who fixes phone really knows his stuff and will be honest with you. They also have a good selection of gently used phones for a good price. I won’t be taking my phone anywhere else to be worked on.”
“Wyatt was amazing! He was the only helpful person in the store and solved an issue in under a minute that another employee claimed couldn’t be fixed. Unfortunately, the other worker was rude, lazy, and dismissive, making the whole process unnecessarily difficult. To the store owner: please work on improving your staff’s customer service skills—Wyatt is the exception and deserves recognition for his kindness and professionalism!”
9AM - 8PM
5250-D Brainerd Rd, Chattanooga
Mobile Phones
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“Tmobile Signal Mountain Store- Manager Frank Flores suggested a tablet for my granddaughter, a galaxy 6 watch for me, and some useful trackers that have come in handy- outstanding staff and extremely knowledgeable about the products they sell and promote and stand behind
Thank you Tmobile”
“We had a great experience at this location. Natasha was patient, helpful & super friendly! We got our new upgrades, & walked away happy. I definetly recommend coming here.”
“Nick could not have been more helpful! He helped me review our bill and find many ways to save every month and also helped me upgrade my phone without any trouble. He was kind, patient, and went above and beyond to ensure we benefitted from the promotions at&t offers. He was outstanding!”
“I have talked to Sarah here recently about upgrading consoles. Customer service was immediate and thorough. No gags or gimmicks just answers to most anything you’d like . Only game stop I’d waste money on”
“Josh was amazing. He helped me out with transferring my old phone to my new one. He was extremely patient, kind and more than helpful. best customer experience I've ever had.an all around awesome guy.”
“Big thank you to Sophia for solving the problem that hours on the phone with 4 different T-Mobile representatives could not! She was so helpful and fixed me up in minutes. Huge relief! :)”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
“Jabari, Cody, and Mr David the store manager all 3 of the men’s was so nice. They answered all my questions and I want to give them a biggest customer Service STAR! they are awesome. I’ve never been a store with so much swag especially from a Manage. I’m telling my friends to go there!!”
11AM - 7PM
501 Signal Mountain Rd, Chattanooga
Mobile Phones
“I was glad to find that they were still open during the shutdown. Not only were they open they still had all the things that I needed. The only thing I had to adjust was the lack of honey available but then I got to branch out and try honey that was from orange blossoms (turns out it's delicious). I was also able to find my favorite coffee Gevalia on sale (: Way to go Walmart you did a great job!!!”
“First off the fact that I can’t give this “young Extraordinary customer service top-flight MetroPCS employee “ a TEN STAR REVIEW- that’s the second thing wrong here AND THE FIRST IS THAT Cristina is NOT THE REGIONAL MANAGER AND OR THE CUSTOMER TRAINING PERSONNEL!! She was EXTREMELY HELPFUL AND ABOVE AND BEYOND WITH THE HELP SHE GAVE MY WIFE !!! I don’t think I’ve had a better experience in retail history.! I was coming in to drop the service and switch to Verizon- but ONLY BECAUSE OF HER AND THIS VISIT - Metro has me FOR LIFE !!!!!”
“The best boost experience I've had since signing with boost. The manager, Tara was helpful, knowledgeable, and very patient. She made sure that everything thing was taken care of. This is the reason I will my services with Boost mobile.”
10AM - 8PM
6219 Lee Hwy Ste 1, Chattanooga
Mobile Phones
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
“I didn't buy a phone or anything from them, I was having issues with a T-Mobile phone I had switched to their network. The ladies inside were very nice and happily tried two or three things before solving my issue then kindly explained to me what it was they did in case I had the issue again in the future. After countless phone calls with customer service and multiple visits to Walmart where I got the sim card, these wonderful ladies had me fixed n on my way in under 10 mins”
“Just switched back from AT&T and couldn't be happier!!! The manager was more than helpful and literally set up four new lines for me while having a store full of people who she intermittently took care of and process to get out so they didn't have to wait on us while she was taking care of us. And kept a small and happy-go-lucky added to the entire time. Girl you're rocking it out there on shallowford road!!”
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“We have taken several devices to Oops and got incredible service at fair prices. My favorite part of the Oops experience is their clarity. If I bring in junk I hear the truth. My second favorite part is their engaging friendliness, so rare in today's businesses. Which brings me to my third favorite part of going to Oops, which is they give realistic time lines. If it's a week it's a week. If they can do it overnight, they will tell you. Oops is five stars all day every day.”