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“Chyna saw me immediately upon arrival and took care of my business. On my way out I asked her if it was possible to help me with my phone’s connection in my car that’s been down for months. The car place had tried and tried to fix and failed. She hopped in car, made her assessment and had it working in minutes. You go girl!!! Fantastic service!”
“Precious was excellent. Very polite and sweet. Wonderful communication skills and very knowledgeable on giving information about the devices. Overall the Staff is awesome.”
“Same day fix (after part was ordered and delivered to store). Customer service was friendly. Only 4 stars because they didn't contact me on my alternate phone that the repair has been completed.”
“Melvin was amazing at providing expert service. He was patient and answered all of my questions. I left the store feeling confident about my choice of phone service.”
“The customer sales reps here are EXTREMELY helpful and very kind. I personally spoke with Quin. She was very nice and very friendly. She helped me with a lot of maneuvering through my phone and giving me all the specifics on what to do and how to do it. I will say, this is by far the best experience I’ve ever had at any store involving cell phones. Quin also told me how to backup my phone and all my data, in which I had no idea. Once again, very helpful saleswoman and very knowledgeable people.”
“Nicole and her were the absolute best!! I told her about my experience at the store on 3720 hacks and she made sure I didn’t have that experience at their location. She listened, gave me options and I’ll be back to see them on Tuesday. This will be my go to location from here on out!!”
“The staff was unbelievably helpful and managed to basically pull off a technical error miracle!
Definitely suggest for the inquiring minds looking for new, reliable, friendly customer care and service!!
The other cricket stores only have one thing in common with this one, and it's the service!
Can't beat real people who truly strive to help because they genuinely care!! Ain't changing my service any time soon!! Thanks”
“Kenny was very helpful and patient. He was able to problem solve efficiently. Many other customers came in the store while I was there and he skillfully multi-tasked and treated everyone respectfully.”
“Kevin is always giving a 110% in helping take care of any issue (s) I may have. I’ve been there for an hour or more while he’s on the phone speaking with someone else about the issue. He’s very professional and the only one I deal with.”
“I was getting my new phone set up and my assistant was doing fine but then another assistant came in there two head had me set up and going quick man I thanked them ?”
“Matthew was very helpful setting up two new phones for us! I was expecting the process to take a very long time, but we were in and out within an hour! Great customer service from this young man!”
“Very quick and friendly services greet you with a smile every time you walk in and as a service you take time to listen to your every problem to fix it very convenient”
“John was the only in the store but was extremely helpful and patient. At a one point he was handling 3 different customers at one time. He is very professional and dedicated to customer service.”
“Very helpful and nice gentleman here. Quick service. The only thing is, you have to remember to ask for a receipt because they do not give it to you if you don't.”
“Store Manager, Danny and DT went above and beyond the call of duty to do a phone transfer which was complicated because my phone was on my niece’s Michigan account and one of several phones that were transferring from Verizon to AT&T. After my old phone was transferred to my new phone they even provided additional help connecting some of my apps. I had AT&T service for my cell phone in the past and always used this store and received great service. I just want the powers at be to know that this AT&T location in Cordova is lucky to have such great employees. So glad to be back with AT&T.”
“My experience could not have been better. David was efficient; did not have to wait;quickly assessed problem. I needed a new protector screen. He pulled from inventory, applied the screen for me. He was pleasant! Good customer service!!!”
“I took my Son here today so that he can get a new phone. He wanted just a basic phone, to get a free one. Mr. Mario showed him a variety of phones that he could choose from. Ranging from Samsung, Motorola and many more. He decided to go with the Samsung and the $30 plan. He also purchased the screen protector, case. This was a good experience with cricket today.”
“I was very pleased with the service I received. I was helped from the time I walked into the store. The representative was very knowledgeable and friendly. He installed the screen protector and case for free. Recommend the best phone for my budget without any up sales. Great value for my money.”
“I was loving Metro until I needed to remove a device and couldn't, forcing me to switch to Boost. I'm paying more per line and must leave off my tablet and tmo internet. Sigh.”
“I had an excellent experience after I had to replace my phone at the last minute. I came in and Amad helped me to identify a good phone and walked me through the insurance process when I realized that I’d been paying for insurance. He was most interested in what would be best for me.
From what I could see, there was a wide selection of phones and accessories.
When I got my replacement phone, it was NOT easy to set up. However, I came in and Carlos got me taken care of in UNDER 10 minutes!
Prompt, excellent service should be recognized! Keep it up!”
“I came in here with a problem i had on my phone Dulce was so great with me she was so kind this is the best customer service i have had in a cricket store she was so polite with me and fixed my phone right away i will be coming back to this store with any other problem i have !”
“I've been having issues with everything to do with att&t wireless services . Recently my phone updated software , after a green line appeared and half the screen stopped responding. I came in to the poplar plaza store 3 minutes before closing. Tyler restored my faith in customer service. Honestly if I wouldn't have encountered tyler, I was at the absolute end of my relationship with at&t. Please give this man a raise promotion something he is truly a blessing!! I will NEVER go anywhere but to him with my phone issues. Thank you so much tyler”
“Kristy was a wonderful AT&T expert, she did a marvelous job in assisting me with getting my new service with AT&T. I look forward to doing business with your services.”
“Lydia was so helpful to me today she explained several things on the my cell phone today today is Saturday July 22nd she's just wonderful give her a big fat raise.”
“Mack dealt with a very irate customer before me beautifully. She had to have been shaken up by him. She managed to move on from him and gently help an older man with a simple mistake he was making. Then she helped me. My needs were complex involving an elevator. Not a problem either of us had ever dealt with. She stayed with it and worked everything out for me. I left with her card and phone number. Great experience.”
“Dorian was the best associate that I have experienced from verizon in a long time, either verizon has stepped up their training game or they have found a customer service gem with Dorian. Go to this location for your verizon needs!”
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“Ali and Liz are awesome Sales Reps. They helped me switch from tracfone and gave me heck of a deal. Transferred all my data for me. 5 star service. I will be back and bring more customers for this new business in my backyard.”