Victra, a Verizon Authorized Retailer in Franklin, TN, is known for providing friendly and knowledgeable service. Customers appreciate the staff's dedication and willingness to help, whether it's replacing a phone after water damage or setting up a new device. Jacob is highly praised for going above and beyond, even after hours, and for offering helpful advice and bundle deals that save money. Jeff was also commended for efficiently transferring data and assisting with billing concerns at the West End Nashville store. The store's team strives to connect customers with the right technology in a trustworthy and enjoyable way. While most reviews highlight positive experiences, some customers mention longer wait times or less satisfactory service at other locations. Overall, Victra’s staff, including employees like Phillip and Jacob, are dedicated to ensuring a great customer experience, making it a reliable choice for Verizon services in the area.
Worked with Cameron and he was awesome! Helped me right away to upgrade my phone and answered other account questions I had. Cameron’s kind and personable attitude made the whole process quick and easy!
January 2026
Very helpful and great environment with great workers!
January 2026
Dari, who works at the Murfreesboro Rd location in Franklin was wonderful in helping my daughter and I get new phones . He was very patient with us and answered all our questions and also continued to make sure we got the best deal we possibly could .
