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“Very service oriented both guys. They have taken their time for explained and transferred from old phone to new S25 Ultra.
I am coming here always since this store opened.”
“Stopped at the Franklin Boost Mobile Store for help with our new phones. Arianna was great, so determined to figure out the problem with our phones. She got our phones straightened out and explained how to do it, if further changes were needed. Thank you, Arianna, for your help. Also, thank you to Diego, who assisted toward the end!! We'll definitely go back to Arianna, if we need more help.”
“Amazing customer service, as cricket customer the lady Honan got a good customer service, I'd a great experience with her, I'd recommend this store good business 😀”
“The Verizon on Murfreesboro Rd in Franklin TN - can’t say enough good words. We had two very informed, kind, and helpful associates (Mallory and Alyssa (?)). Best service I’ve had in the cell phone space ever. Highly recommend!”
“Had a great experience with t mobile team of Jae/Trooper. They helped with switch from AT&T and took care of all aspects. They guided throughout the process. Highly recommend this place (instead of visiting their experience store and waiting for hours and having nobody care for you). Also T-mobile has best online customer support for all kinds of issues.”
“Went on Memorial Day Weekend late afternoon on Saturday to switch a couple of lines from Verizon to AT&T.
We were assisted by Baxter, who was extremely knowledgeable, courteous and extremely patient. Baxter (despite being half hour from getting off work when we walked in) spent an extensive amount of time with us (almost 2 hours), answering all our questions, and ended up selling us additional services as well.
From the onset the experience with AT&T was EXTREMELY positive and it is thanks to Baxter and the awesome team a Mallory Ln.”
“I was helped by a gentleman named Kevin I had gotten a virus on my phone and he didn't make me feel stupid and proceeded to fix my phone walk me to the door and say have a nice day that's customer service”
“I have to say I was really worried about this visit. It was specifically about a battery. My experience was reasonably good considering all the reviews were one star. So here's some if helpful ideas if you want a five-star experience. Number one read ahead of time how to prepare your phone. There's multiple things you need to do ahead of time such as update to software. Stop find my phone and be sure none of the egregious apps are running in the background. Number two go to the store during off hours. Such as early in the morning. Whatever you do it don't go on a busy day. Number three. Introduce yourself to the Apple person and be sure to ask for their name. I specific where it was dealing with Lou and Caleb. Prepare yourself. They basically assume you're an idiot and ask all kinds of crazy quick questions. Be sure you ask them if the part you're interested in is in stock. If it's not in stock, don't leave your phone. Next. They'll give you a time to come back. If it's 1 and 1/2 hours, come back in 3 hours. When you come back they'll escort it to a seat and tell you to wait a while. Don't sit down, stand there and continue to ask when someone will help you. Next, if you're lucky, someone will bring out your phone. Take your $90 and you will leave happy. Good luck. My experience with Lou and Caleb was excellent.”
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“Took my iPad in because I had a cracked screen. They Replaced the screen and had my iPad back to me in just under two hours! They also put a screen protector on the new screen and I couldn’t even tell the new screen had a protector. Fantastic job!”