Victra, a Verizon Authorized Retailer in Franklin, TN, is known for providing friendly and knowledgeable service. Customers appreciate the staff's dedication and willingness to help, whether it's replacing a phone after water damage or setting up a new device. Jacob is highly praised for going above and beyond, even after hours, and for offering helpful advice and bundle deals that save money. Jeff was also commended for efficiently transferring data and assisting with billing concerns at the West End Nashville store. The store's team strives to connect customers with the right technology in a trustworthy and enjoyable way. While most reviews highlight positive experiences, some customers mention longer wait times or less satisfactory service at other locations. Overall, Victra’s staff, including employees like Phillip and Jacob, are dedicated to ensuring a great customer experience, making it a reliable choice for Verizon services in the area.
The Verizon on Murfreesboro Rd in Franklin TN - can’t say enough good words. We had two very informed, kind, and helpful associates (Mallory and Alyssa (?)). Best service I’ve had in the cell phone space ever. Highly recommend!
August 2026
The young lady who helped me was very knowledgeable and very patient with me because I’m older
July 2026
Staff (Cam) was knowledgeable and detail oriented. Was 10x less painless than I expected.
