Hearth and Patio, a renowned business in the tri-cities area, has consistently received glowing reviews for its exceptional customer service and high-quality products. Customers praise the store's knowledgeable staff, who are always eager to assist and provide detailed explanations about the various grills, fireplaces, and outdoor accessories available. The business is known for offering the best prices in the region, with customers highlighting the competitive pricing they have experienced, particularly when purchasing a Green Egg grill and its accessories. Customers who have shopped at Hearth and Patio for a while express their satisfaction with the store's offerings, emphasizing that it is the best place to find what they need for their patio and grilling needs. Reviewers consistently commend the customer service they have received, describing it as "the best in a long time" and "amazing." The staff's willingness to go above and beyond, such as helping customers find replacement parts, loading their purchases, and ensuring timely delivery, has earned the business high praise. Customers who have worked with specific employees, like Jeff and Scott, have been particularly impressed with their level of expertise and dedication. Whether customers are in need of a new fireplace, grill, or outdoor furniture, Hearth and Patio is widely regarded as the go-to destination, offering a wide range of high-quality products and unparalleled customer service. The store's reputation for reliability, knowledgeable staff, and exceptional prices has made it a trusted choice for residents in the tri-cities area.
I called and ask a question. Jeff could not have been more help to me. He went out of his way to make sure my problem was solved. That is what customer means. Thank you Jeff!
February 2026
We purchased our gas logs from Hearth and Patio about four years ago. We had some questions about them that we could not find the answers to. I called and talked with Jeff. He was very knowledgeable, courteous and persisted until I had what I needed. Thank you!
January 2026
Needed new vent free gas logs and we were very pleased with the service and quality of the product. Mike with Appalachian Mechanical did the installation and was extremely neat, professional and explained the workings and remote. Would recommend.
