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“Christopher H. was a great tech to work with through our upgrade! We have had some not so pleasant experiences in the past. He was so inviting, attentive and knowledgeable! 5stars to Chris!”
“Josie Pruitt was a BIG help to me while I was in Bristol, VA/TN last week. I had many questions about my data plan and she answered them all, as well as offering advice.
If you need assistance, I definitely recommend her!”
“Location at ETSU provides exceptional service with kindness and efficiency -- both Robin and Brianna were so very helpful. The national number is very frustrating to use, so going to this local office is a must. These ladies are very good examples for training of new staff. So very grateful!”
10AM - 7PM
2708 N Roan St Ste D1, Johnson City
Mobile Phones
“Thomas is amazing at this location, he was able to diagnosis a problem that 4 other customer service reps were not. He is caring and so very patient. I will recommend this store to anyone looking for a new phone and carrier.
Donna Elliott”
“Not the best service could not call doctors or my Job, At&t said it was spectrum I called spectrum they said it At&t ?. Problem and then it happened again.”
10AM - 7PM
3101 W Market St #111, Johnson City
Mobile Phones
“I just upgraded my phone at the West Market Street location (#467). Chris W. was absolutely amazing. He went above and beyond to help me choose and set up my new Moto g stylus 5g! Customer service is simply non- existant in most businesses these days, Chris however, was kind, knowledgeable and really awesome! Cricket wireless is lucky to have him as an employee and should take care of him! I will seek him out in the future when I need help with my phone! Thank you Chris!!!!”
“I called ahead to check if they had the umbrellas they were giving away and they were very helpful and kind. When I got to the store I was unable to pull up my code because my internet service hasn't been working well and I need to replace my phone so he still allowed me to take one. I really appreciated that as we do not have a store in our location anymore and I just happen to be up there for a doctor's appointment.”
“Excellent customer service from richh and makyla really fast I'm and out the door help with all question and got me a new phone and service and right out the door fast”
“Though I'm from NY, I tend to frequently visit the east Tennessee region. I would like to express my appreciation and thanks to Hailey P. (Manager - Boostmobile) regarding my recent experience of purchasing of a new smartphone at a Boostmobile Store in east Tennessee. Hailey was very professional, courteous, knowledgeable, friendly and has a wonderful sense of humor too! (a personality trait we New Yorkers always appreciate). She answered all of my customer-related questions accordingly. Additionally, I would like to further thank Chris (Boostmobile - Elizabethton, TN) and Christian (Boostmobile - Johnson City, TN) of whom were also very professional and helpful with Boostmobile-related questions and products. Thank you all! Signed, 'New York'”
“Ever had are have a person at store tell u hold on am with a customer and the customer did know what he are her want in a a portable speaker so I ask if I can pay my bill why they made up there mind ... I was told to hold on just a minute done been there for 15 mins waiting patiently I have my wife and kids in the van waiting on me time is not a thing you hold on to when you are kind of in the mood to get things done you get them done so I left going out the door I said I'll hold on to a minute you can have all afternoon to help them I went to the other store in Johnson City was. Done better there was in and out there under 5 minutes. ?????”
“So far so good with TMobile The only thing is that I went in to upgrade my phone and after I did then was told that if I had finished paying my phone off I could have bought the upgraded phone for like $30 a month instead of $50 which I thought was underhanded so they could get more money from us. But the bill only went up $14 so I’m not really bad upset about it but they still should have said that before I upgraded.”
“My wife had to change her phone due to incompatibility with an app she needed and William was extremely helpful. He got her phone swapped and transferred all her apps. Great customer service!”
“We had questions about a phone issue on a road trip and so we stopped at a random store a couple of hours into the trip. Expected the sales people to blow us off because we just had questions and didn’t live close enough to come back when we need to buy new phones, but this staff was amazing! Two of them jumped in to try to solve our issues (a man and a woman). I didn’t catch the names (we were on a time crunch) but you know who you are! Thank you for the extra effort - it was appreciated!”
“I was sent to the store by a non commissioned worker. He didn't want to send me an SD card for my mom's new phone. So I went into the Johnson City Tennessee Store it was 4:35 pm . They close at 5:00 pm. Rachel Osborne is the lady that waited on me. She was so helpful and kind . She worked everything out for me and got my mom's phone working. I was out by 5:05 pm. By the way there were only she and and one other man working and line 11 people in front of me. Thank you so much Rachel.”
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“Awesome friendly staff! They will always do what they can to save you and your family money!! Ray got us taken care of!!
Unfortunately for me I once again needed their services, Sutton was able to advise me of my phone companies warranty coverage and even processed a claim for me while I waited. He worked to take a +$350 screen replacement down to $0 dollars and got me out the door with a new screen for free in less than 2 hours!”